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Social Media Service Representative

Pasig, Philippines
September 29, 2020

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Pasquale S. Fanizza

Unit *A, building C** Four Berkeley, Princeton Rd, (Cambridge Village)

San Andres, Cainta, Rizal,1900, Philippines

Smart : +63-961-***-****

VISA STATUS: Permanent (13A)

Language Spoken: Italian and English

Career Objective:

To work in a company where I can utilize my knowledge and skills developed from my previous work and gain further experience while enhancing the company’s productivity and reputation. Personal Data:

Citizenship: Italian

Status: Married

Sex: Male

Date of birth: May 31, 1984

Age: 35

Work Experiences:

Finance Bilingual Analyst lvl 3 Account receivable Company: Allsectech (Amazon)

Philippines December 2018 – October 2019 Task:

- Contact proactively by phone or email the vendors of Amazon Italy in order to guide them through our internal processes and ensure accurate processing of their invoices;

-Perform complex root cause analysis on top Vendors' accounts;

-Be the main point of contact for business escalations;

-Initiate online meetings or conference calls with the Vendors in order to address their accounts receivables and accounts payables queries;

-Drive internal process improvements such as accuracy of our payments, Vendor satisfaction, Vendor process education etc.

Manager, Sales and Tech support / Interviewer / Trainer. (Italian account) Company: Gezer Social Media Solutions (GSMS) Inc. Pasay, Philippines May 2018 – October 2018 Task:

-Talk staff or clients through a series of actions, over the phone, to help set up systems or resolve issues.

-Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

-Formal meeting in person, arrange the assessment and qualifications of an applicant

-Teach skills to people and prepare them for the job Sales and Technical Account Representative (Italian account) Company: Glitz Marketing Solutions - Pasig,

Philippines April 2015 – June 2016 Tasks:

- Take inbound calls for activation of software products

- Providing customer service and building rapport throughout the phone call.

- Handles technical assistance and offer solutions to the customers.

- Upsell products to enhance/secure software performance

- Promote products and services

General Manager

Company: Las Vegas By Play Park - Faenza,

Italy April 2011 – November 2014 Tasks:

- To handle people with correct balance of attitude and leadership.

- Supervising the hall for the whole shift making sure that the people are getting good service. Cashier/TL/Seller

Company: Bingo Hall MARGHERITA - Orbassano,

Italy February 2009 – December 2010 Tasks:

-Requires multitasking skills and flexibility to handle different job roles in the company. Customer Service Representative (Electricity/Gas/Bills) Company: Comdata - Turin, Italy

December 2005 –January 2009


-Handling billing account of Electric Company.

-Taking phone calls requiring 100% level of customer service. Military Career (Surveillance/Army and Security)

Company: Alpine Brigade, Taurinense -Turin,

Italy January 2000 - March 2004 Tasks:

-Command and Tactical Support.

-A disciplined training and practice.

Educational Background:


2004-2006: School of Telecomunications and Informatics (Scuti Rome) - Graduated Course: Diploma Operator in Telecommunications and Informatic.


1999-2002: Istituto Tecnico Professionale (Professional Technical Institute in Pinerolo) - ". IPSIA di Pinerolo"- Graduated

Course: Three Year Senior High School

Vocational and Training Courses:

2002-2003: Centro Militare Veterinario (Military Vet Center) Course: Veterinary Assistant- Completed

2013 Course for STEWARD for events and football matches. 2010 RED CROSS –VOLUNTEER for rescue services by ambulance and in hospital. Aptitude and Skills:

Very good communication and analytical skills

Sense of Innovation and Drive to achieve

Good MS Office skills

Highly motivated and goal oriented person

Character references:

Ran David – CEO

GMS (Glitz Marketing Solutions)

Julia Vargas Ave.Ortigas Center, Pasig City

Contact numbers: 090*-***-**** / 02 955 1502

Rey Supera – Freelance Web Designer

Lot 4 Jennys Ave. Manggahan, Pasig City

Contact number: 091*-***-****

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