Food Safety Service

Josias E. Roque

*** ****** **** **** ********* NY, 11552 *************@*****.*** 516-***-****

SUMMARY OF QUALIFICATIONS

Outstanding customer service skills with the ability to anticipate and provide solutions to customer needs

Excellent written and verbal communication skills

Work effectively as independent contributor and collaborative team member

Solid organization and planning skills

Language skills: Spanish and English

Strong empathy and passionate about helping individuals in all age groups

Technical skills: Microsoft Office Suite (Word, PowerPoint, Excel)

EDUCATION

Expected May 2021 Bachelor of Science in Science, Technology, and Society

Farmingdale State College, Farmingdale, NY

May 2019 Associate of Arts in Liberal Arts and Sciences

Nassau Community College, Garden City, NY

WORK EXPERIENCE

Jan 2020 – Present Group Leader Williamsburg Community Center, Brooklyn, NY

Supervise teenagers with group activities such as basketball and weight training.

Pick-up students from school on daily basis.

Assist elementary school aged kids with activities such as crafts and outdoor games.

Ensure the safety of all students in program and provide them emotional support when needed.

September 2019 – Dec 2019 Tour Guide Farmingdale State College, Farmingdale, NY

Facilitate campus tours to prospective college students.

Answer all questions students and parents have regarding college, including campus life, admissions, academics, and related topics.

Inform guests on al buildings and departments at Farmingdale State College, and what their functions are.

March 2018 - January 2019 Delivery Driver Gyros & Heroes, Bellmore, NY

Delivered a wide variety of items to different addresses; Followed routes and time schedule

Loaded and unloaded trucks, as well as inspected trucks to ensure a safe delivery

Resolved client issues and informed customers about new products and services

Completed logs and reports adhering to company standards

June 2016 - January 2018 Deli Clerk Western Beef, West Hempstead, NY

Provided responsive, exceptional service to deli counter customers by answering questions, making recommendations, offering samples, and responding to requests.

Recommended, sliced, weighed, packaged, and priced meats and cheeses following all food safety and sanitation procedures.

Updated displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.

Ensured that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.

October 2015 - June 2016 Bus Boy Viagios Restaurant, Rockville Center, NY

Provided friendly and engaging service to all customers.

Maintained complete knowledge of restaurant menu, including daily specials.

Moved used dishes through industrial dish washing equipment efficiently.

Scrubbed floors and equipment to safety standards.

Cleaned and maintained cook wear and utensils.

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