Secretary, call center, receptionist

Marwa al Shami Curriculum Vita (CV)

Name: Marwa al Shami

Address: Ajman _ sheikh ammar road

Nationality: Jordanian

Date of birth: 12/4/1989

Marital Status: married

Phone: 056-*******

Email: *********@*******.***

Objectives:

Handling the routine tasks that once were those of managers and other higher-level staff members to training new employees.

Ensure a company runs smoothly and efficiently, assuring the achievement of many other goals.

Coordinate and oversee office administrative duties whileproviding an extensive level of support to Executive Managers.

Help managers make the best use of their time and are relied on heavily to ensure that work is handled efficiently and without the need for constant or direct supervision.

Education:

Graduated from Ajman University for Science & Technology

Communications & Translation, 2012 with GPA: 3.5

Experience

Secretary at Dubai International for Vacations.

Secretary in Alumni Association at Ajman University of Science and Technology.

Receptionist & Data entry in AUST.

Administration Officer at Ajman University of Science and Technology.

Attended several workshops and lectures.

Receptionist & Admin Assistant at Delta Dedgers

Primary duties and responsibilities.

Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner.

Type correspondence, reports and other documents.

Maintain office files.

Open and distribute the mail.

Provide support to the Management to ensure that Management is provided with the resources to make effective decisions.

Maintain confidential records and files.

Maintain records of decisions.

Prepare, review and edit administration reports.

Assist with providing professional reception service to clients and visitors, including the security of visitors

Accepting and record incoming telephone enquiries, taking clients details

Sensitively, discreetly and accurately and sending questionnaires.

Providing accurate information.

Dealing with client’s appointments and recording.

Passing on messages to Staff promptly.

Recording payments expenses related to Administration.

Sending letters, faxes and e-mails as instructed by, the Administration Manager.

Maintain the Service’s record keeping systems.

Photocopying and distribution of information, as required.

Assist with setting up the meeting room.

Follow agreed procedures and instructions given of the service are adhered to and carried out.

Attend staff meetings and other meeting as required from time to time.

Ensure, at all levels, the maintenance of confidentiality in relation to agreed Service policy.

Assist in the promotion of a fair and quality service that is sensitive and responsive to clients, funders and visitors, ensuring adherence to customer care policies at all times.

Uphold and positively promote equal opportunities in service delivery and

Employment practices.

Carry out any other duties, which fall within the general areas of responsibility and grade of this post.

Skills:

Technology Skills, office software programs, including spreadsheets, databases, word processing and graphic presentation software. Emails and Web for research and employer-specific applications. Assist with typing and formatting presentations, reports, manuals, newsletters, website content and other administrative publications.

Communication Skills, uses friendly communication to interact with a wide range of people, frequently exchanging information about office operations. For example, he might explain procedures for routing mail and requesting supplies in the office.

Organizational Ability, keeps organized & pay attention to keep boss organized. Manage a filing system, track incoming and outgoing correspondence and coordinate the flow of paperwork around the office.

Written Expression, skills in standard written business English to improve the quality of correspondence, emails and memos to assist boss with proofreading important documents.

Time Management; manage time and the time of boss as well. Using an electronic calendar in an email program to set meetings, to request others to attend and to coordinate their responses. Responds to requests boss' attendance at meetings.

Technical Oversight, office environment has many kinds of equipment and property that an assistant uses or manages. Ordering office supplies and repairs to equipment to keep the office well-equipped and stocked for the staff.

Management, direct the actions of others and recommend corrections for better performance. Handles requests from other staff members, such as time-off requests.

Problem-Solving Skills solves problems such as how to change the boss' schedule when unexpected obligations turn up. Also troubleshoots conflicts among office personnel and works with vendors to ensure that orders are fulfilled as requested, invoices are paid and refunds or exchanges are processed.

Planning Skills, use planning skills to create administrative and office procedures, such as establishing a procedure for employees to call in sick. Ensure that management has sufficient resources at their disposal to complete tasks on time.

Activities:

Attend many lectures related to human rights in Lebanon

A member in Sharjah women club slc for 2 years.

References:

References available upon request

Contact this candidate