accounting, customer service, finane
Resume:
Looking for Suitable Placement in Business Field
Bachelors, Business Administration & Management
PERSONAL BRIEF
DOB 1st Jan 1999
Nationality Lebanese
To secure a career opportunity utilizing my Management, Admin, Customer Relationship, Organization and Communications skills to the benefit of customer retention and business growth. I am Goal and results oriented; a Cross-functional team-builder and Dedicated problem solver with solid follow-through. Look to utilize my education, customer service, and my ability to be a quick learner in an organization with upward mobility and opportunities for advancement.
SKILLS
• Excellent communication and leadership skills.
• Able to work with people from diverse backgrounds and cultures.
• Possess resource management, time management and discipline management skills.
• Aptitude for building a relationship of trust based on mutual respect.
• Strong logical and analytical skills.
• Highly adaptable, patient and well-organized.
• Hard worker motivated by new experiences and challenges.
• Able to communicate in both Arabic and English.
• Multi-Tasker Problem-Solver Self-Starter.
• Great organizational skills with a strong emphasis on customer service & banking Sector. CONTACT
Email *****.*********@*****.***
Mobile +971-**-****-***
www.linkedin.com/in/celia-abi-faraj
EXPERIENCE
Jan’ 18 – Aug’19
Customer Service/Teller
BBAC SAL Beirut, Lebanon
• Open bank accounts such as saving accounts, current accounts, and wedding accounts.
• Handle loan applications such as housing loans, car loans, personal loans and educational loans Supervision of all cash & banking activities
• Fill different application forms such as KYC “Know Your Customer”, FATCA” Foreign Account Tax Compliance Act”, CRS” Common Reporting Standard.
• Count, deposit and withdraw cash, Clear cheques.
• File deposit slips and paperwork.
• Collect payments.
• Provide balances and account information.
• Observe the balance of vault and cash drawers at the end of the day. SEMINARS
Youth and Rural Tourism
By Rethinking Lebanon: Promoting
rural tourism as an economic
sector, generator of innovative job
opportunities for youth.
Empowering Youth
Empowering the Lebanese Youth
and implicating them in the decision-
making process, so they have a say
and an impact on the Lebanese
economy and society.
Combating Economic Crimes
Insights into economic crimes and
the transformation journey for
financial institutions.
Aug ‘19 – Mar’20
Collection/ CS Department
BLOM Bank SAL Beirut, Lebanon
Collection Department
• Inform customers of their due unsettled payments.
• Advise customers of the various options for re-payment.
• Negotiate with customers on adequate payment plan & schedule that suit their current financial. situation while adhering to the bank policy.
• Update customer files with time & date call was engaged and noting information that the customer has received.
• Escalating matters to appropriate department in case no agreement was reached with the customer.
Legal Dept. Follow Up
• Maintain corporate and individual records for matters escalated for legal action (Using Arotron System).
• Input lawyer fees and commission against open cases.
• Update customers final notes against the open case.
• Scan and file all relevant documents to the case. Address Dubai, UAE
EDUCATION
2016- 2019
• University of Balamand
Bachelor in Business Administration in Management Lebanon 2016
• Le Lycée National
Lebanese Baccalaureate - Sociology and Economics Lebanon MAIN COURSES & WORKSHOPS
Courses:
• Management (Strategic management, Principles of Management)
• Marketing (Principles of Marketing)
• Accounting (Financial Accounting I, Financial Accounting II, Managerial Accounting). Workshops:
Entrepreneurship Workshop- the Nawaya Network, in partnership with UNICEF: aims to support and teach youth to use their talents and skills by focusing on design thinking, creativity and business development to generate an income and come up with innovative micro-enterprises.
MEMBERSHIP
Representing the Faculty of Business in student orientation events
Active member in the University Business Club
REFERENCES
Upon Request
ADDITIONAL SKILLS
• Computer: Microsoft Office
(Word, Excel & Power Point)
• Accounting & Financial.
• Bank Processes and Operations.
ADDITIONAL INFO
Marital Status Single
Visa Status Visit Visa
Languages English, Arabic
Contact this candidate