Natcole Sims
Customer Service Agent
Natcole Sims
Latta South Carolina 29565
adgg8o@r.postjobfree.com
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Skills
EDMS, Order Facilitator, Power Chart, Medical Coding, billing and collections, Medical and Property and Casualty Insurance verification
Claim Representative, Call Center Experience, Customer Care (verbal and written)
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Experience
McLeod Regional Medical Center / Pre Registration Clerk
February 2020- PRESENT, Florence SC
Interview incoming patients prior to admission to gather demographic, insurance and emergency information, educated patients on the prep details for testing. Prepared billing estimate,verifies insurance benefits and obtained authorization codes for testing and surgeries. Collect copayments, balance dues and make payment arrangements. Conduct research for prior medical records and account folders.
Olsten Staffing / Loss Draft Claims Representative
March 2019-September 2019, Florence SC
Researched homeowners account to determine the correct directions funds should be applied for endorsements of property loss checks. Communicate with various individuals such as homeowners, adjusters, mortgage companies, banks and contractors and explain the property damage requirements for endorsements, disbursement, branch endorsements and inspections by ensuring all documents are received and approved within the company policies and procedures and all US states and federal law regulations.
Assurant Solutions/ Senior CFPB Auditor
January 2011- November 2018, Florence SC
Researched and responded to escalate issues and identified the root cause of illogical conditions for adequate insurance coverage with no lapse. Audited mortgage loans documents to ensure compliance is met within the Department of Justice regulation and Assurant Solutions guidelines.
Assurant Solutions/ Quality Control Auditor
April 2007 - January2011, Florence SC
Provided training for new associates and assist with refresher training to enhance associates skills and reinforce client’s procedures. Complete monthly, weekly and daily review of documents and provided feedback to management and clients on team performance by identifying any policy compliance or procedural issues needed to improve customer service.
Additional Work Experience
Pilot Flying J -Deli/ Cashier
September 2010 to January 2020
Assurant Solution - Hazard Insurance Processor
April 2005 to April 2007
Country Inn Suites - Night Auditor
February 1997 to September 2005
Wachovia Bank - Front Lobby Teller
April 1995 to June 1997
Marion Memorial Hospital - Emergency Room Registration
September 1993 to September 1997
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Education
Suitland High School/ High School Diploma
June 1986 -June1990, Suitland MD
General High School Studies with a Certification in Early Childhood Development