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Customer Care Medical

Location:
Florence, SC
Posted:
September 28, 2020

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Resume:

Natcole Sims

Customer Service Agent

Natcole Sims

*** * ****** ** ***#16

Latta South Carolina 29565

843-***-****

adgg8o@r.postjobfree.com

Skills

EDMS, Order Facilitator, Power Chart, Medical Coding, billing and collections, Medical and Property and Casualty Insurance verification

Claim Representative, Call Center Experience, Customer Care (verbal and written)

Experience

McLeod Regional Medical Center / Pre Registration Clerk

February 2020- PRESENT, Florence SC

Interview incoming patients prior to admission to gather demographic, insurance and emergency information, educated patients on the prep details for testing. Prepared billing estimate,verifies insurance benefits and obtained authorization codes for testing and surgeries. Collect copayments, balance dues and make payment arrangements. Conduct research for prior medical records and account folders.

Olsten Staffing / Loss Draft Claims Representative

March 2019-September 2019, Florence SC

Researched homeowners account to determine the correct directions funds should be applied for endorsements of property loss checks. Communicate with various individuals such as homeowners, adjusters, mortgage companies, banks and contractors and explain the property damage requirements for endorsements, disbursement, branch endorsements and inspections by ensuring all documents are received and approved within the company policies and procedures and all US states and federal law regulations.

Assurant Solutions/ Senior CFPB Auditor

January 2011- November 2018, Florence SC

Researched and responded to escalate issues and identified the root cause of illogical conditions for adequate insurance coverage with no lapse. Audited mortgage loans documents to ensure compliance is met within the Department of Justice regulation and Assurant Solutions guidelines.

Assurant Solutions/ Quality Control Auditor

April 2007 - January2011, Florence SC

Provided training for new associates and assist with refresher training to enhance associates skills and reinforce client’s procedures. Complete monthly, weekly and daily review of documents and provided feedback to management and clients on team performance by identifying any policy compliance or procedural issues needed to improve customer service.

Additional Work Experience

Pilot Flying J -Deli/ Cashier

September 2010 to January 2020

Assurant Solution - Hazard Insurance Processor

April 2005 to April 2007

Country Inn Suites - Night Auditor

February 1997 to September 2005

Wachovia Bank - Front Lobby Teller

April 1995 to June 1997

Marion Memorial Hospital - Emergency Room Registration

September 1993 to September 1997

Education

Suitland High School/ High School Diploma

June 1986 -June1990, Suitland MD

General High School Studies with a Certification in Early Childhood Development



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