Donald Scott Gould

Lakewood, Colorado

303-***-****

adgg46@r.postjobfree.com

Experienced IT Tech Support Technician seeks permanent or contract employment. Over 10 years total experience in Software & Web Development with a strong background in Hardware, Networking, Desktops and Systems Administration.

Desktop / Server Support & Help Desk

• PC Building, Repair & Diagnostics • Motherboards • Memory • Storage • Peripheral Cards & Devices

• Windows 3.1 – Windows 10 Desktop & Server: Deployment, Installation & Backup • Android • iOS

• Windows 2008 - 2018 Server • Linux -based Operating Systems & Servers • SharePoint

• TCP/IP LAN / WAN Networks • Wi-Fi • DHCP • DNS • Active Directory • VPN • Firewalls

• Microsoft Office Suite • MS Office 365 • Google Apps • MS Exchange • Help Desk Software

• Bitlocker • IIS • MS SQL Server • Oracle Server

Imaging & Virtualization:

• Creation of Workstation / Server images for deployment, backup & virtualization

• Symantec Ghost • Acronis • VMWare Fusion • Oracle VirtualBox • HyperV

Other Skills:

• Results orientated, hardworking, organized, multi-tasked, persistent and resilient.

• Very analytical and logical at solving complex problems involving data and technology.

• Diverse skill sets in software development process, networking and systems administration.

• Skilled at analysis, gathering requirements, architecture, prototyping and documentation.

• Ability mentor and learn new technologies.

• Ability to read and create blueprints, schematics, flow charts and logic diagrams

Education:

ITT - 1994, Bachelor of Science in Electronic Engineering - Denver, Colorado

Denver Tech College - 1993, Bachelor of Arts in Computer Information Science - Denver, Co

Phoenix Institute of Technology - 1990, Certificate of Electronic Technology - Phoenix, Arizona

Professional Experience:

1mage Software – Centennial, Co

Windows Tech Support, Jan 2020 – Jun 2020

Provided Windows server and desktop tech support for 1mage Imaging software Windows version.

CenturyLink – Broomfield, Co

IT Support Specialist, Jan 2019 – Aug 2019

Provided support during company-wide Windows 10 Tech Refresh in CenturyLink’s primary PC depot. Worked on tickets in ServiceNow involving upgrading user’s desktops/laptops, user data migration, shipping desktop/laptop kits and general tech support issues.

Colorado Oil & Gas Conservation Commission – Denver, Co

Software Engineer, Jan 2018 – Sept 2018

Worked on tickets involving updating ASP.NET application converted from Silverlight.

Comcast – Greenwood Village, Co

Software Engineer, Jul 2016 – Jul 2017

I was tasked with building a custom SPA Web Application consisting of a customizable Dashboard for Management which utilized Sencha EXTJS charts and C#.NET REST Web services. I also provided administration and maintenance of Windows 2016 Server with IIS and MS SQL Servers for deployment of code.

EzLinks Golf - Englewood, Co

Software Engineer, Aug 2012 - Oct 2015

I built a customer facing website utilizing Sencha EXTJS MVC framework and C# REST Web services. I also provided administration and maintenance of Windows 2012 Server with IIS and MS SQL Servers.

U.S. General Services Administration, Public Buildings Service – Lakewood, Colorado

Web Architect, Apr 2012 – Jul 2012

I constructed a Web Application in Sencha EXTJS for Internal Employee Information. I also provided administration and maintenance of Windows 2012 Server with IIS and MS SQL Servers.

Fish & Wildlife Service - Lakewood, Colorado

Web Application Developer, Oct 2010 - Jun 2011

I constructed internal Web Application in ColdFusion MX. Also, I provided administration and maintenance of Windows Server with IIS and MS SQL Servers.

Crowley Marine - Denver, Colorado

Software Developer, Aug 2010 - Oct 2010

Primarily, I was tasked with creating software in C#.NET for internal use.

Examiner.com - Denver, Colorado

Software Engineer, Mar 2009 - Jun 2010

I worked in a large customer-facing ColdFusion web application for online newspaper.

Crowley Marine - Denver, Colorado

Web Developer, Dec 2008 - Mar 2009 (Part-Time)

I worked on customer facing website written in ColdFusion MX.

Video Professor - Lakewood, Colorado

Software Developer, July 2007 - June 2008

I developed cell phone application for streaming videos.

eFit Financial - Denver, Colorado

Web Application Developer, September 2004 - June 2007

Acted as Project Lead and mentor to 2 junior programmers while working closely with CTO and accountant to architect and design new Financial & Member Management Applications for Health Clubs. The software also interfaced with on-site Card Access/Security Systems, Cash Drawers, Receipt Printers, Turnstiles, and Item Scanners. Designed custom VoIP system for integration with eMerge Security System and internal Help Desk calls.

Also provided phone Customer Support, Help Desk, Windows XP Desktop Support and Windows 2003 Server Administration for eFit internally, and detailed documentation and diagrams in Adobe Acrobat PDF, Microsoft Visio and Publisher for all projects involved in.

CTDI - Denver, Colorado (Contract - Volt Technical Services)

Test Programmer, March 2004 - June 2004

Tested and repaired Telephone Communications modules for Qwest, and was primarily responsible for updating existing Automated Test Applications written in Visual Basic. Supplied Technical Documentation and Schematics for Test Procedures on modules worked with.

Applied Control Equipment - Englewood, Colorado (Contract - Adecco)

Electronic Technician, November 2003 - February 2004

Built Industrial Automation Systems, which are essentially a micro-computer with relays and input/output (I/O) modules wired to terminal strips, all enclosed within a large shielded cabinet. These Industrial Control Cabinets were utilized in a variety of applications in large, automated industrial factories. Wired thousands of connections from the inputs and replays; installed power supplies, voltage converters and air-conditioning units into the base of the cabinets; and inputted a basic test program using a remote programming device to perform logic tests on each individual terminal connection. Also, responsible for creating several Construction Guides, Technical Documentation and Diagrams that detailed the entire assembly processes which were used in training new technicians.

Contact this candidate