Office Administrator

CURRICULUM VITAE

P.H.G.C.JANAKI GNANATHILAKE

CAREER OBJECTIVES

To secure a position in a leading company where I could utilize my professional and academic qualifications towards the progress of the Organization and myself.

WORK EXPERIENCE

Office Administrator

Forbes Marshall Lanka(Pvt)Ltd

2020 June 15–to date

Assistant Manager Administration

Huawei Technologies Lanka Co.,(Pvt)Ltd

2017 Nov - 2019 Nov

Senior Administration Specialist

Huawei Technologies Lanka Co.,(Pvt)Ltd

2014 Nov - 2017 Nov

Secretary-Administration

Huawei Technologies Lanka Co.,(Pvt)Ltd

2012 Dec - 2014 Nov

Receptionist

Huawei Technologies Lanka Co.,(Pvt)Ltd

2012 July - 2012 Dec

Senior Guest Relations Executive

Eden Resort & Spa 5*, Beruwala

2007 Dec - 2012 July

Guest Relations Executive

Royal Palms Beach Hotel 4*, Kalutara

2007 July - 2007 Dec

Guest Relations Executive

Eden Resort & Spa 5*, Beruwala

2005 Sep - 2007 July

Receptionist cum telephone operator

Kandalama Hotel 5*,Dambulla

2003 June - 2005 Sep

DUTIES IN OFFICE ADMINISTRATION

·Ensure a smooth office administration always facilitating all to perform their jobs smoothly and comfortably while maintaining a cordial relationship between the Company regulations and staff

·Managing office facilities such as cleaning, maintenance of office equipment’s, cleaning staff management, periodical replacement of fire safety equipment’s, cleaning and office consumable stock maintenance and tracking etc.

·Managing the Company Asset Management System smoothly under minimum supervision and utilizing Company assets to their fullest value abide by Asset Management regulations(Asset purchase, Asset issue, return, scrapping, sell off, destroy, compensation etc)

·Overall department staff supervision and guiding them to achieve Company goals while taking the leadership

·PO/OEF Preparation and processing and outstanding clearances

·Company meeting /Event Management and coordination

·Office and related expense management(Office utilities, Office rentals, Dorm rentals etc) and solving long term pending issues while maintaining a good relationship between suppliers and the Company

·Staff Dormitory Management-Arrival, Departures, facilities etc

·Hotel booking for business visit staff

·Company Visa document handling-Residents visa, Travel visa

·Handling day to day correspondence, emails, EHS documents and all other secretarial related duties to keep up with the smooth operation of the company

·Handling reception-Answering telephone calls, greeting and helping visitors with their requirements

DUTIES IN HOSPITALITY FIELD

·Provided upscale guest service experiences for clients throughout their stay

·Ensure always clients are properly greeted upon their arrival and Coordinate with bell staff for luggage collection and storage

·Monitor daily bookings and ensure assigned rooms are prepared prior to check-in as well as special amenities arrangement

·Oversee check-in and check-out procedures, including reservations and financial transactions

·Promptly address guests’ requests, like in-room dining

·Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

·Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

·Inform clients of our hotel services, including breakfast and dining options and also Promote all hotel amenities, conveniences and programs offered

·Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

·Appraise team’s performance and produce regular reports

·Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

·Examine daily duties, assign tasks and check on progress

·Collect Guest feedback during guest departure as well as from hotel guest book and online views along with their likes and dislikes and Analyze them to improve things

·Recommend local tourist spots, including places to dine, shop and sight-seen

·Establish friendly relationships with regular hotel clients and arranging repeaters dinner party

·Cocktails, special events such as guest weddings, birthday parties arrangement and coordination

KEY SKILLS AND COMPETENCIES

· Excellent communication skills both verbal and written.

·Self-motivated, proactive and hard working.

·Problem solving ability

·Good organization and prioritization skills.

·Result oriented

·Able to perform effectively with the least supervision under different circumstances

·Thrust worthy

·An essential team player

ACADAMIC QUALIFICATIONS

Passed the GCE Advanced Level Examination in 1999 with following results

·Political Science - B Sinhala Language & Literature –S

·Economics - S Buddhist Civilization -S

PROFESSIONAL QUALIFICATIONS

·Followed a diploma in secretarial studies at Department of Vocational Studies in Kollupitiya

·Followed the Basic Level Front Office course at Ceylon Hotel School in Anuradhapura

·Successfully completed a Customer care attribute-training program organized by Aitken Spence and held at Habarana Village

·Currently following a PQHRM Course at CIPM

NON RELATED REFFRIES

·Mr. Sanjeewa Vasabha Bulathsinhala

Deputy CEO

Huawei Technologies Lanka Company (Pvt) Ltd

Level 16, West Tower

World Trade Centre, Colombo 01

Mobile: - 077*-***-***

·Mr. Mahendra Rajapathy

Vice Director HR

Huawei Technologies Lanka Company (Pvt) Ltd

Level 16, West Tower

World Trade Centre, Colombo 01

Mobile: - 077*-***-***

ØI do hereby certify that the above particulars furnished are true and accurate to the best of my knowledge.

Thank you

P.H.G.C. Janaki Gnanathilake

SKILLS AND EXPERTISE

·Office administration

·Employee Supervision

·Asset Management

·Expense Management

·Dormitory Management

·Visa Management

·Event Management

·Guest Relations

PERSONAL

CHARACTERISTICS

·Dynamic and charismatic

Personality

·Versatile and approachable

·Results oriented

·Communication Skills

·Respectful, compassionate,

And honest

·Punctuality

PERSONAL DETAILS P.H.G.C.J.Gananthilake

No; 63/4, 1/1A, Hill Street

Dehiwala, Sri Lanka

Tele : - 011*-******

Mobile: - 077*-***-***

Email: - *****@*****.***

DOB:-31/12/1980

NIC No: - 808660342V

Marital Status:-Married

School Attended:-Central Collage, Eppawala

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