Social Media Manager

RESUME

NIKHAR GUPTA

Contact No. : +918*********

E-Mail : *************@*****.***

Total Experience : 4+ years

Keen in expanding my career through a professional horizon by seeking new challenges & learning, combined with experience & Information Technology knowhow. PROFILE SUMMARY

IT professional with 4 years of experience working at Wipro Technologies for Unified Endpoint security, Enterprise Mobility Management support, Mobile testing, Network Routing and Switching Technologies & ITIL Management .

Extensive knowledge on Enterprise Cloud Mobile Device Management (MDM) Solution for VMware AirWatch & IBM MaaS360 security platform for Incident, problem & change Management.

Excellent communication skills, good organizing ability, quick learning, excellent analytical and problem solving skills.

High competency in handling Incident and problem level operations individually or in team

Demonstrated capability in handling large scale delivery assignments for various platform technologies coupled with credibility in providing domain support for managing operations round the clock.

Accented with the latest trends and techniques of the field coupled with a wide range of skill sets as well as strengths in technology, critical thinking, troubleshooting, problem analysis, training & development.

Technically competent administrator with strong understanding of networking concepts, IT Communication, Networking Protocols & Topologies, and administration of Networking Devices in multi-platform environments.

An effective communicator with strong communicational, analytical, problem solving and organizational abilities.

In short reliable, trustworthy, hardworking and proactive learner and eager to work. ACADEMIC QUALIFICATIONS

MCA (Master of Computer Application) in Computer Science Engineering from Shri Ramdeobaba College of Engineering & Management, Nagpur, An Autonomous Institute of Nagpur University in 2015 with 76%.

BCA (Bachelor of Computer Application) in Computer Application Engineering from MAEER’s MITSOM College, University of Pune in 2015 with 67%.

12th (HSC) from First Step Senior Secondary School, CBSE Board, Chhindwara in 2010.

10th (SSC) from First Step Senior Secondary School, CBSE Board, Chhindwara in 2008. TRAINING & CERTIFICATION

WIPRO ON JOB TRAINING

Got 3 months full time Project Readiness Program Training rendering all technical aspects including SQL/PLSQL, NETWORKING, WINTEL, STEP PLUS, LINUX, ITIL, DATABASE, BUSINESS MANAGEMENT.

Got to Know about how corporate world works towards satisfying and delivering the customer service and achieving the innovation as an organizational goal.

Operational Tool : MS Office, Outlook and Internet Applications, ECI network systems, Huawei Network system, Remedy Ticketing tool, HP Service Manager, Oracle Service Manager.

Cisco Certified Network Administration (CCNA)

Infrastructure Technology Infrastructure Library (ITIL) RESUME

TECHNICAL PURVIEW

Enterprise Mobility Management / Unified Endpoint Security (Cloud Mobility Security)

VMware AirWatch (MDM) Platform

Device Owner & Profile Owner (BYOD, Corporate Owned Mobile device management)

IBM MaaS360 Security Platform

MDM : Mobile Device Management ( Android devices, Apple Devices, DEP, Supervised, IOS, VPP)

MAM : Mobile Application Management (App Catalogue, App security, App Wrapping, Peer-App-VPN)

MCM : Mobile Content Management

Enterprise Mobile Email Integration

Mobile Enterprise Gateway

Secure Mail, Secure Browser, Secure Chat

Identity & Access Management

Enterprise Secure mobile Containerization

Azure Integration with Microsoft Intune EMS mobility using Tenant ID.

Enterprise Android solution (Android for Work)

O365 MDM

MS Word

Formatting & page setup

Template Building & Editing

Using Smart Art & Textboxes

MS PowerPoint

Custom Slides and Templates

Animation

Wintel:

Technical Skill sets:

Hands on experience on Windows Server 2008 R2 skill sets PRP training on Wintel Technology for Global Infrastructure Services provided by Wipro Technologies.

Windows Server Management

Networking:

Technical Skill sets:

CISCO & JUNIPER Router (IAG: Mx480), (VAG: M320 Junos), Cisco 7606 series Troubleshooting.

Cisco CAS Switches Troubleshooting.

Routing protocols- BGP, ICMP, RIP, OSPF, MPLS, and VPN technologies.

Good understanding of IPSec and SSL network security encryption tunnelling process.

Good understanding and Troubleshooting of LAN/WAN technologies.

Good understanding of ISP network flow including SDH media and UBR/RF media. RESUME

PROFESSIONAL EXPERIENCE

Company Name : Wipro Limited

Designation : Project Engineer

Duration : July 2015 – Sept 2019

ROLE & RESPONSIBILITIES:

Project #1:

Role: Network Admin

Handling ISP Network Operations with Fault Analysis and Troubleshooting.

Troubleshooting of escalated cases like Routing & hardware issue of Internet Lease Line & MPLS customers.

Managing provisioning related issues for point to point and L3VPN Circuits.

Managing Data services along with routing protocols like OSPF, BGP, and MPLS on multivendor platforms like Cisco & Juniper routers.

Resolution of Service Affecting problems like link down on proactive basis for Data.

Responsible for maintaining shift operations and escalation of issues as per the SLA. .

Troubleshooting on CISCO 7606 series, JUNIPER IAG Mx480 and VAG M320 Junos routers and Juniper switches.

Good understanding and Troubleshooting of LAN/WAN technologies.

Troubleshooting of access transport related issues (PE-CE connectivity, WAN-LAN connectivity)

Troubleshooting of WAN and LAN connectivity with end customer on phone.

Technical Coordination with TAC team for resolving escalated issues.

Technical Coordination with field operations for the end to end resolution of faults.

Technical Coordination with third party Vendors for Escalated Issue. Project #2:

Role: Enterprise Mobility Admin

Vodafone Secure Device Manager (VSDM) is a MDM (Mobility Technology) used for handling the mobility enterprise Client based on bring your own device policy where Vodafone uses customized Air Watch and MaaS360 tool named VSDM for managing clients devices through on premise server & Cloud application platform deployment remotely, setting the secure compliance device environment for Vodafone customers. Responsibilities (Air Watch)

Monitor the IT Infra structure for its availability, capacity usage, hardware, OS errors and Failures thorough Site Scope tool.

Handling L1 and L2 Incident level problem determination and resolution on a 24x5 basis and queries within the agreed service Level agreement.

Timely escalation of incidents to higher level when required.

Setting the compliance and corporate policies on devices as per the IT requirements.

Resolving all Air Watch issue such as location tracking, application restriction, white listing and blacklisting URLs etc.

Setting up the User account and device configuration and managing the password policy on devices.

Timely locking the device and erasing the user data remotely as per the Incident rose by user and to VBS customer.

Periodic up gradation of Microsoft patching activity on VSDM production and Test servers.

Enduring the SSL certificate renewal process on all production and Test servers.

Technical coordination with AppsInfra team for discrepancies on VSDM servers.

Extracting and analyzing the monthly reports on VSDM business application. o Monthly Issue tracker

o Monthly VSDM GEM production and T&D customer portal reporting. o Daily Issue tracker report

o SAM validation Activity on monthly basis.

o Security patching activity on VSDM production and T&D servers monthly. RESUME

Responsibilities (IBM MaaS360) (Managing 10000 Devices) Currently working on the migration and deployment of existing VMware Air Watch clients to IBM MaaS360 platform for MDM enrolments, MAM distribution and integration, MCM deployments and attaining secure mobile containerization environment on IBM Cloud and providing required Mobility solutions to end customers.

As an MDM engineer, responsible for activity like manage MDM portal and device

Handling MaaS360 administration portal like create policy device level and user level.

2nd level user support and related ticket handling experience on HPSM incident management tool

Provisioning device assistance and support to EMM ecosystem.

Vendor Communication, Coordination and escalation management

Performing mobile device testing and product testing for Mobility solutions

Customer On boarding (Proof of Concept), planning and environment configuration of security policies and profiles.

Locate, analyse, troubleshoot & resolve failure at device and application end.

Documentation of support model for environment upgrades as well as for customers. ACHIEVEMENTS AND EXTRA CURRICULAR

Secured 3rd position in “Business Perspective” - held at Entrepreneurship Development Programme ’2014 - the Annual Entrepreneurship Development Cell of RCOEM College. Finalists at “QUIZ” - The Intercollegiate Quiz Contest held under “TROIKA” at BMCC College, Pune. Played as a Member in Football Team for Inter Departmental Football Tournament held at MAEER’s MIT College, PUNE. Certificate of Appreciation for Successful completion of 3 days Workshop on ‘Embedded Systems using Assembly and C’ held at MAEER’s MIT College of Engineering, Pune Organized by IEEE Student Chapter. Actively Participated in seminars like “Graduate Grooming Program”, “Neuro Linguistic Programming”, “Android Technology”, “Ethical Hacking “held at MAEER’s MIT College, Pune. Participated in the STATE LEVEL SEMINAR ON ADAPTING TO THE CHANGING ENVIRONMENT IN INFORMATION TECHNOLOGY conducted by University of Pune.

Use to elapse my time on blogging, reading current affairs and moreover like to interact with people from different dynamics encapsulating it with social media on NIKWAYBLOG.BLOGSPOT.IN PERSONAL DETAILS

Date of Birth : 30th June, 1993

Contact Address : W No 13, Narsingpur Road, D Nema Lane, Near Sona Mahal, Chhindwara (M.P) Languages Known : English & Hindi

Hobbies : Reading Current Affairs, Watching Inspiring Biography and facts, YouTube Savvy, Blogging Current Location : Pune

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