Customer Care Service

Name - *

SIMRAN BHUTANI

Phone: 768-***-****

***************@*****.***

Address: */** *** ***** ******, Delhi

110031

Actively seeking a customer service position where I can optimize my problem- solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

EDUCATION

Matriculation (10th)

June 2013

Passed from CBSE

Higher Secondary (12th)

June 2015

Passed from CBSE

Graduation (Bachelor Of Arts)

June (2015-18)

Graduated from Delhi University

SKILLS

Following are the necessary skills and knowledge for this post is as follow:

MS Word

MS Excel

Tally Erp9

Typing speed 32 w.p.m.

Excellent communication skills both written and oral

Skilled to keep business records

Always ready to work with management

Name - 2

Good organizational knowledge

Sufficient computer knowledge with Emails and Internet

Problem Solving

Time Management

Empathy

Customer Empathy / Compassion

Patience

Stress Management

Flexibility

OBJECTIVE

. Secure a job as a customer service representative with your Company, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines.

. Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

. Experienced customer care professional with one year experience. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers

. To work in competitive and demanding work environment, in an attempt to contribute the best of my aptitude to the development of an organization. PROFESSIONAL EXPERIENCE

Feb. 2020 – July 2020 Customer Relationship Executive / Itzeazy.com / Delhi I had to answer the customer calls for various reasons – take orders, answer inquiries, resolve complaints and provide information Convert the calls into sales, Mails to the customer and manage all the documents.

Name - 3

May 2019 – Dec.2019 Customer Care Executive/ Allsec Technologies Ltd./ Noida

I was in the outbound process where I had to do call the customers and described them about our service and convert them into sales. PROFESSIONAL PROFILE

Father’s Name Mr.Sita Ram

Date of Birth 01/04/1998

Marital Status Single

Gender Female

Religion Hindu

Nationality Indian

Language Known English, Hindi and Punjabi

DECLARATION

I do hereby declare that the statements made in this document are true to the best of my knowledge and belief

Date

Place – Delhi (Simran Bhutani )

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