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Customer Care Manager

Cairo, Cairo Governorate, Egypt
September 26, 2020

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Mohammed Abdel Monem

** ****** *** ******** **., Almokattam, Cairo, Egypt

Mobile: +2-010********


Web site:


Master of Business Administration -MBA (Feb 2011) Arab Academy for Science Technology and Maritime Transport

B.A. English Literature. 1992 Cairo University - Faculty of Arts


Microsoft Certified Professional OMS Center

Certified ISO 9001-2000 Internal Auditor

Certified Six Sigma green belt AUC

Purchasing Management AUC

Certified Supply Chain Professional AUC

Oracle ERP user


An expert at synchronizing supply with demand and at developing supply chain strategies that significantly affect profitability and increase the total value of a business. I am widely respected for my ability to troubleshoot issues that can affect supplies. My key skills include; improving supplier programs, establishing robust processes, statistical forecasting and strategic supplier management. Right now, I am currently looking for a suitable role with a company that wants to hire the best-qualified and most experienced people.


11 / 2018 up to date Al Motaheda For Distribution and Supply Al-Obour City, Cairo

Supply Chain Manager – Member of the Group Executive Committee (EXCOM)

Al Motaheda For Distribution and Supply belongs to Momen Group which includes five companies i.e. food processing plant, three restaurants chains and Al Motaheda For Distribution and Supply

Participated in setting overall company strategic objectives and annual sales and marketing plans.

Overview the documentation of different departments procedures and operational processes and ensure the adherence with the operational manuals.

Align division plans with the group strategic objectives

Develop annual sourcing plans local and imported and set materials budget

Achieved cost reduction in raw material TCO (total cost of ownership) through purchasing planning and on time delivery.

Set different departments’ annual budget and monitor its execution.

Set guidance and priorities for production plans and ensure availability of finished goods and raw materials to meet demand plans in light of sales and operation requirements.

Overview the financial performance of the company through reviewing monthly results and comparison with annual plans to define plans for achieving the annual income and profit.

Manage supply chain performances in terms of availability, reliability and keeping integrated stock levels at targets.

Measure performance of supply chain and production using selected KPIs

4 / 2009 to 11/2018 Al Motaheda For Foods Al-Obour City, Cairo

Purchasing Manager - Member of the Corporate Committee

Develop annual sourcing plan to secure the required materials to meet the plan.

Developing the purchase policies and procedures.

Develop the annual materials cost & expectation for materials budgeting plan.

Negotiated suppliers long term contracts scope, general, special conditions & terms of payments through contract validity

Ensure supplies availability (Right place, right quantity, right quality at the right time) to meet demand.

Participated in setting group's strategies & directions to achieve operational objectives.

Set and implemented all procurement strategies

Control Purchase Price Variance & deviations from budget

Coordinate activities of the buyers to fulfill requirements for the Group

Participate in corporate committee for setting policies & procedures for different functions in the Group.

2005 –2009 Al Motaheda For Distribution and Supply Al-Obour City, Cairo

Customer Service Manager

Responsible for Fleet & Distribution management, Call Centers Management, Cash collection, Customer Care and Order Management Departments.

Coordinating activities with different departments so that all required products are delivered to customers on time with the lowest possible cost

Fleet utilization planning and controlling operating expenses

Manage the daily process of distribution and scheduling for all SKUs

Supervision of Momen Group Call Centers Operations and maintaining service levels

Supervision of cash collection for the sales to Key Accounts for Three Chefs brand

Supervision of Order Management Department to ensure all customers orders are accurately processed and demands fulfilled

Member of the corporate committee for preparing all the group functions manuals

Supervision of customer care operations to ensure all customer complaints are handled with the objective of satisfying customers and ensuring causes of complaints are not repeated

2003 –2005 Al Motaheda For Foods Al-Obour City, Cairo

Assistant Strategy Manager

Coordinating activities between the different departments in the commercial Sector to achieve overall company objectives

Monitor sector objectives achievement through balance scorecards to be aligned with company and Group strategic objectives

Managing multiple projects related to factory expansion

Supervising importing and customs clearing procedures for imported goods and machines.

Internal Auditor (ISO 9001-2000) responsible for reviewing interdepartmental procedures to ensure compliance with ISO requirements.

Reviewing and analyzing inventory reports.

Reviewing purchasing plans and targets.

Reviewing Departments' Budgets and actual expenditures.

Reviewing suppliers and customers' financial reports.


Date of Birth: 27/5/1970

Nationality: Egyptian

Military Service: Completed

Social Status: Married

Master of Business Administration (MBA)

Certified Supply Chain Professional

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