Customer Sales

MEENA DHARA

Tel: +919*********- (M) E-Mail:- ************@*****.***

SNAPSHOT: A competent professional with more than 1 year and 7 months of accomplished career track, an ambitious, creative and highly motivated individual, who has a passion for the retail industry and an uncompromising commitment to quality and outstanding customer service, Having a proven track record of maximizing retail sales by providing an enjoyable shopping experience for customers, and a comprehensive management, planning and support service to all retail staff, Able to create a unique experience for customers by giving them easy access and guidance to all store department from beginning to end

AREA OF STRENGTH

Operational Skills

Company analytics and comparative study/ Business Acumens

An effective communicator with good relationship management skills.

Maximizing customer satisfaction level by delivering on time, monitoring customer complaints and providing efficient services

Good interpersonal communication skills

Excellent in MS. Excel & SAP

Professional Experience:

R. P English High school ( Upper primary teacher )

Working period was from 01/08/2014 to 30/04/2016

ACCOUNT ASSISTANT Date:-JULY-2018

WESTSIDE [A TATA Retailing Enterprise]

Handel account payable & receivable

Reconcile account with the general ledger

Handel in store general account queries

Issuing monthly reports

Providing tier support to other department such as men s ladies etc.

For sale and other functional activity in department

Achievements:

Achieving desire target

Customer oriented

Team Building Skills

Aspiration management

Motivational Skills

Career Mapping

Ensuring team is target oriented

.

SALES ASSOCIATES Date:-DECEMBERl-2016

WESTSIDE [A TATA Retailing Enterprise]

Take customer through cycle of service

Discussed available option with customer

Follow up on job process to complete the sale

Set and achieve personal target

Read daily,weekly, monthly sales reports

Give feedback to DM,SM about what is selling

Resolve product or service problems by clarifying the customer complaint

Achievements:

Selling skill

Customer oriented

Team work

Interpersonal skill

KEY COMPETENCIES AND SKILLS

Retail

Quickly responding to customer complaints, requests and comments

Driving operational, visual and customer service standards in store

Able to come up with new ideas

Ability to organize & priorities workload within a retail setting

Always putting the customer first.

Managerial

Analyzing and researching trends within the retail sector

Personally ambitious and achievement focused

Putting customers at the heart of all decisions

Managing stressful situations

Able to tactfully deal with difficult customers.

Enforcing strict rules and regulations in the workplace

Clearly communicating corporate information to staff

Strong organizational capabilities

Selecting, building relationships with and managing suppliers.

Personal

Possessing a professional, focused and understanding attitude towards customers.

Committed to continuing education and training

Ability to respond quickly to emergencies

Strong influencing and communication skills.

Ability to pick up new skills and knowledge quickly

Having a flexible attitude and positive approach

Ability to concentrate for long periods

Responsible attitude & willing to undertake additional professional responsibilities at local, regional or national levels

Willing to work evenings, early morning and weekends

PERSONAL DETAILS

Date of Birth: 25-JULY-1996

Marital Status: Single

Hobbies : Reading Novels, Listening Music & Travelling.

Languages known : English, Hindi, Marathi and Bengali

Address : Room no. 5,E-wing, Shree sai nagar Chawl,Shirdi Nagar, Gala Nagar, Nallasopara (E),

Palghar-401209

E-Mail Address: ************@*****.***

Educational Qualification:

Sr. no.

Qualification

University

Year

Grade

1.

SSC

Maharashtra Board

2010-2011

II

2.

HSC

Maharashtra Board

2012-2013

II

3

TY Bcom.

Mumbai university

2015-2016

ll

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