Customer Care Manager
Resume:
***********@*****.***
Midrand
Tumeka Tamara
Zaula
Education
Administrator
Office Administration (Level 2-4) - Ikhala FET College (2012) Advanced Diploma in Computer software skills - MSC College
(2009)
Work Experience
Administrator - Proactive Health Solutions (Feb 2018 – Current)
Responsible for supporting EAP Operations with CRM and queue-metrics portal
Responsible for in life support functions (client related queries on PHS system)
Responsible for pulling out CRM data monthly report
Responsible for affiliate network registration into PHS CRM systems
Responsible for liaison with DSG on PHS CRM challenges
Responsible for assisting with training of affiliates and sessional workers on PHS CRM
Support recruitment of affiliates, including verifying their credentials
Responsible for safe keeping of PHS EAP CRM codes (This is a top-secret function)
Responsible for EAP system administration
Assist with capturing of information into the CRM system
Assist colleagues with admin related tasks
Assist with customer care services telephone queries Receptionist - Wefix (Mar 2016 – Jan 2018)
Serves visitors by greeting, welcoming, and directing them appropriately
Politely assisted clients with repair bookings via the phone
Notifies company personnel of visitor arrival
Informs visitors by answering or referring inquiries
Maintains security by following procedures, monitoring logbook, and issuing visitor badges
Keeps a safe and clean reception area by complying with procedures, rules, and regulations
Back up Administrator/Cashier/Sales agent - Vodacom4U (Jan 2015 – Oct 2014)
Advises on best practices to ensure that customer's backup solutions are able to work in a reliable, efficient and supportable way
Communicate in a clear and concise manner
Resolve escalated customer issues and manage escalations further to internal support
Handle cash, credit or check transactions with customers
Ensure pricing is correct
Generating leads
Meeting or exceeding sales goals
Personal Profile
A well-presented professional with an
organised disposition who is humble by
nature and willing to do whatever is
needed to support an office team. Ability to
work harmoniously with both professional
and non-professional personnel. I can
undertake a range of functions to make
sure the administrative activities within an
organisation run smoothly and is an
energetic and passionate leader who can
comfortably manage people, processes,
and technology. Throughout my career I
have consistently demonstrated good
judgement and can be relied upon to
effectively carry out a range of
administrative and clerical duties. Able to
implement new effective data inputting
ideas and techniques as well as
understanding that data is only valuable if
it is accurate, up to date and useable.
Seeking for a suitable position within a
company that will utilize my skills and
knowledge to grow professionally while
adding positive value in the organization
Skills
Data Capture/Administrator - The Document Warehouse (Jan – Sep 2014)
Creating accurate spreadsheet
Entering and updating information into relevant databases
Ensuring data is backed up
Diary management and arranging appointments, booking meeting rooms and conference facilities
Data entry (sales figures, property listings etc.)
General office management such as ordering stationary
Microsoft Office (Word, PowerPoint,
Excel, Access)
Customer service
Team player
Communication
Keyboard
Reception
Filing systems
Typing
Data entry
Evaluating information
Database administration
Attention to detail
Well organised, and be
Able to prioritise work in an efficient
manner
Multitasking
References
Kumaran Govender (Manager)
Wefix
Baldwin Issacs (Manager)
Vodacom4U
Bernard Nhlapho (Position Manager)
Proactive Health Solutions
Contact this candidate