CHARLES L. BROWN

**** ******* **** ****

Jacksonville, FL 32210

904-***-****

TECHNICAL: At Blue Cross Blue Shield of Florida received training on MHS

IMS screens of operations. Also received training in Problem solving and Decision-Making. At Focus distributions experience in operating all types of Forklifts such as Clamp trucks and Electric jacks.

AREAS OF EFFCIVENESS

EMPLOYMENT: 1. Jacksonville Urban League, Jacksonville, FL

Utility Department, Duties include Traffic control,

Minor repairs, Receiving and Stocking Supplies, Yard

Maintenance and Cleaning. 09-2006 to Current.

2.First Coast Service Options, Jacksonville, FL Customer

Service Rep for 1-800-MEDICARE Call Center. Duties

include answering incoming call from customers regarding Medicare benefits; Updating beneficiaries’ address; ordering replacement Medicare cards; and perform online enrollment in qualified Drug Plan. 09-2004 to 06-2006.

3.Blue Cross Blue Shield of Florida NGBU, Jacksonville,FL

Clerk D Direct Administration support under 65. Duties include filing new records; refilling folders returned to the file area; adding new file to CSPU1452 screen; assigning work to individual PSR Reps to assist in processing claims. 07-2002 to 09-2004.

4. First Coast Service Options, Jacksonville, FL Clerk C. Duties include receiving work from the computer room. I would receive it; file it in the file room until time for it to be delivered to the claims area. Also as claims examiners would need batches to review claims I would log out requested batches for tracking purposes. Upon examiners returning to batches I would refile them for future request and delivery. 01-1999 to 07-2002

5. Focus Distribution, Jacksonville, FL. Lift Driver. Duties

include selecting items for loading; loading and unloading

trucks. Furthermore skilled in placing new merchandise in

the proper storage area. 06-1989 to 01-1999

EDUCATION: BS Christian Education, 2000

Truth Bible College, Jacksonville, FL

Diploma in Electronic Technology, 1988

Florida Technical College, Jacksonville, FL

High School Diploma

Jean Ribault Senior High, Jacksonville, FL