customer service
Resume:
CHARLES L. BROWN
Jacksonville, FL 32210
TECHNICAL: At Blue Cross Blue Shield of Florida received training on MHS
IMS screens of operations. Also received training in Problem solving and Decision-Making. At Focus distributions experience in operating all types of Forklifts such as Clamp trucks and Electric jacks.
AREAS OF EFFCIVENESS
EMPLOYMENT: 1. Jacksonville Urban League, Jacksonville, FL
Utility Department, Duties include Traffic control,
Minor repairs, Receiving and Stocking Supplies, Yard
Maintenance and Cleaning. 09-2006 to Current.
2.First Coast Service Options, Jacksonville, FL Customer
Service Rep for 1-800-MEDICARE Call Center. Duties
include answering incoming call from customers regarding Medicare benefits; Updating beneficiaries’ address; ordering replacement Medicare cards; and perform online enrollment in qualified Drug Plan. 09-2004 to 06-2006.
3.Blue Cross Blue Shield of Florida NGBU, Jacksonville,FL
Clerk D Direct Administration support under 65. Duties include filing new records; refilling folders returned to the file area; adding new file to CSPU1452 screen; assigning work to individual PSR Reps to assist in processing claims. 07-2002 to 09-2004.
4. First Coast Service Options, Jacksonville, FL Clerk C. Duties include receiving work from the computer room. I would receive it; file it in the file room until time for it to be delivered to the claims area. Also as claims examiners would need batches to review claims I would log out requested batches for tracking purposes. Upon examiners returning to batches I would refile them for future request and delivery. 01-1999 to 07-2002
5. Focus Distribution, Jacksonville, FL. Lift Driver. Duties
include selecting items for loading; loading and unloading
trucks. Furthermore skilled in placing new merchandise in
the proper storage area. 06-1989 to 01-1999
EDUCATION: BS Christian Education, 2000
Truth Bible College, Jacksonville, FL
Diploma in Electronic Technology, 1988
Florida Technical College, Jacksonville, FL
High School Diploma
Jean Ribault Senior High, Jacksonville, FL
Contact this candidate