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Employee Relations, recruitment, compliance, professional development

New York City, NY
September 25, 2020

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Gurveen Vohra, M.P.A.

*** * **** ******, **** *BB,

New York, NY 10036.



An experienced leader, working towards building effective, efficient and outcomes-oriented communities. With over 15 years of experience in the nonprofit sector, my work has focused on building strong and innovative workforce ecosystems, healthcare programs and initiatives, policies and full cycle human resources trainings. My expertise includes strategic planning, capacity building and resource allocation for merging and transforming organizations and programs. In addition, I am a committed volunteer to many independent community service projects with several local nonprofit organizations. I see challenges as opportunities to further enhance and grow myself and others in a new leadership role to better serve and elevate our communities.


Jamaica Hospital Medical Center – Queens, NY May 2019 – Present

Director, Professional Development and Organizational Learning

Collaborates with senior management and physician leadership and provides counsel and support through data and market trends to set the direction for quality and training to assure standardization, communication and consistency to meet the needs of the organization, customers, patients, providers, and champions.

Sets the direction for the Quality Program, including implementing an effective methodology, defining evaluation criteria, administrating the quality recording system, overseeing calibration exercises, program evaluation and enhancements.

Creates and maintains a Quality Definitions Document identifying decisions around scoring, observation frequency, timing of coaching, feedback, roles and responsibilities, use of reports, etc.; and assures that all documentation maintains standards and are centrally located.

Leads the development of clinical and non-clinical educators and acts as their mentor related to monitoring, coaching, feedback, and calibration.

Identifies and provides recommendations on performance and process improvements; proactively notifies leadership and presents solutions for optimization.

Oversees Learning and Development team for compliance training, continuing education and accreditation programs.

Participates in the hiring process, including participating in panel interviews and supporting onboarding initiatives for new employees and ensures all employees are trained in and embrace the person-centered care culture, values and behaviors and meet expectations.

Participates in multidisciplinary quality and service improvement task force and committees as appropriate and acts as a process analyst by identifying efficiency gains driven by quality initiatives.

Facilitates the strategic planning function and cascades annual & long-term balanced scorecard priorities.

Directs planning activities to ensure strategies, structures, and operational models support the mission and vision of the organization

Oversees Training, Compliance dashboard reporting, and growth pipelines.

Educates others about the value of disciplined planning, applying relevant trends, environmental and competitive assessments and benchmarking against best practices and other planning related tools.

Has ability to obtain, interpret, share and apply knowledge of significant trends pertaining to educational services, products and processes, including market share service line developments, regulatory and practice changes and supply chain management.

Determines potential impact and works with MediSys Health Network leadership to inform strategic planning and business development opportunities.

Collaborates with the Organization’s leadership team to identify, evaluate and develop new business and training opportunities to grow the base of the business and increase market share, as well as assist with analyzing new markets and services.

Develops and integrates new programs and partnerships as well as evaluates the performance of existing and new programs and services.

Collaborates with the marketing team in ensuring accuracy of information on appropriate websites and social media platforms and collaborates on marketing strategies and tactics to convey key program, provider, and offerings to target markets while ensuring a cohesive strategy across the system.

Manages departmental budget monthly, and creates revenue generating programs and opportunities.

Conducts and operationalizes pandemic preparedness and infection prevention trainings.

Oversees credentialing center operations and Academic affiliations and contracts.


In a healthcare system of 4,000+ employees and immense complexities, my team is charged with operationalizing and managing all of the Root Cause Analysis (RCA) Trainings, products/practices/policies/process change trainings, Needs based learning, and performance improvement and leadership trainings with a person-centered care approach.

Chairperson for the Planetree award readiness committee.

Compassionate Human Interactions program lead.

White Glove Healthcare – Brooklyn, NY August 2018 – May 2019

Chief Human Resources Strategy and Compliance Officer – Nurse Staffing and Education

Fostered and hired talent from underinvested and underserved communities and equipped them with the credentials and opportunities needed to compete successfully in the healthcare arena, for quality income and livable wages.

Developed credentialing workflow strategies to ensure compliance with the standards and regulations of accrediting agencies such as New York Health and Hospital Corporation, Joint Commission on the Accreditation of Healthcare JCAHO and New York State and City Department of Health.

Effectively leading and training a team of over 30+ Talent Acquisition Managers, Compliance Coordinators, Human Resources Personnel, Operations Managers and Quality Assurance Managers.

Acting as a liaison between the Dept. Of Consumer Affairs, Dept. Of Human Resources Administration, Dept. Of Labor, and the Dept. Of Health to ensure compliance with city, state and federal healthcare labor laws, policies and staff training.

Acting as an interim Chief Operations officer in building a robust and integrable organizational healthcare administration database that is in line with the NY Health+Hospital Corp requirements and facilitates easy flow of data between the two systems.

Developing organizational handbook, applications, curriculum, manuals and system guides for staff training and development.

Correspond with the legal counsel and represent the organization in times of legal litigations, law suits and mediations.


In a healthcare agency of 3,000+ employees and immense complexity, the organization relies heavily on my expertise to help them navigate through the constantly evolving healthcare regulations and laws; and credentialing processes to ensure compliance with the standards and regulations of accrediting agencies, such as Joint Commission on the Accreditation of Healthcare (JCAHO), New York State and City Department of Health, and the New York Health and Hospital Corporation amongst other private facility contracts.

EmployIndy/ Project Indy/ National Urban Fellows – Indianapolis, IN/ New York, NY May 2017 – July 2018

Leadership Fellow - Officer, Workforce Development Programs - Youth Services

Successfully designed and launched the Job Ready Indy curriculum and training program as my Capstone project - "The process by which the Job Ready Indy badge program was developed for Marion County youth and young adults ages 16-24."

Spearheaded Mayor Joe Hogsett's Project Indy initiative to develop a youth employability skills training program and badge tracking system, in employing over 3,000+ youth for summer 2018.

Built an effective workforce ecosystem by identifying key stakeholders through strategic planning, capacity building, policy and grant making, and resource allocation for greater sustainability.

Successfully raised and managed a $5.2 million award from Lilly Endowment to help grow and enhance youth development programs.

Designed a digital badging portal and framework for real-time data collection to help fuel future and present wildly important goals (WIG) and key deliverables; and provide accurate reporting to all our stakeholders, board of directors, government officials and funders in real time.

Chaired on several youth programs and education committees with MCCOY, IPS schools, JAG Indiana, Junior Achievement, IUPUI, Indy Chamber, Course Networking, and Indiana Dept. Of Workforce Development.


Mayor Hogsett officially announced the launch of the Job Ready Indy training program at a conference on January 31, 2018, held at the YMCA - to serve as a placement and career preparedness training initiative for Indy youth and young adults, ages 16-24.

Successful pilot launch in June 2018 with 50+ training providers and CBOs trained and certified as Job Ready Indy training providers and over 100+ youth trained and earned all six badges in summer 2018.

Mount Sinai Health System/ ICAHN School of Medicine - New York, NY October 2015 - September 2017

Senior Human Resources Business Partner - NY/ NJ

Successfully staffed 60+ departments and service lines with top talent including, physicians and nurse practitioners, PIs, Scientists, Administrative and Faculty.

Managed full HR life cycle functions ranging from compensation negotiations, union (NYSNA & 1199) contracts, benefits administration, employment offers, deployment, recruitment and retention, employee and labor relations, firing, increments and evaluations, performance reviews, compliance, credentialing, onboarding, orientation and developmental trainings on Diversity and Inclusion, Racial Biases, Learning and Continued education.

Proposed and implemented procedural and policy changes to improve human resource operations during the system-wide transformation and merger.

Assisted in developing and determining resources and budgets for departmental recruitment system-wide.

Demonstrated a deep understanding and knowledge of the labor market and competitive wages, in providing compensation insight.

Developed a credentialing workflow to ensure compliance with the standards and regulations of accrediting agencies such as 1199 Fund, NYSNA, Joint Commission on the Accreditation of Healthcare JCAHO and New York State and City Department of Health.

Effectively managed and trained a team of 10+ Talent Acquisition Specialists and Sourcing Strategists.

Acted as a liaison between the various departments, from Finance, to Position Control, Strategy, Planning and Business Development, International Personnel and Labor, to facilitate a smooth transition of existing and new employees and faculty.


In a health system of 36,000 employees and immense complexity, the departments relied on my expertise to help them navigate the hiring and credentialing processes to ensure compliance with the standards and regulations of accrediting agencies, such as 1199 Fund, NYSNA, Joint Commission on the Accreditation of Healthcare (JCAHO) and New York State and City Department of Health.

Vertex Group, Inc./ Synechron, Inc. - New York, NY September 2014 - October 2015

Director, Business Development and Recruitment strategy - NY/NJ/CT, GWIM, GRMT - Global operations

Provided IT staffing and operational consulting services within the Healthcare sector for clients like NYU, New York Presbyterian, Englewood, North Shore LIJ, Hackensack, NYeC, to name a few.

Developed sourcing strategies for Healthcare IT placements with specific skills, such as EPIC Clarity, PowerPath, Linux, and Crystal reports.

Developed and managed metrics driven strategies within the Capital market segment, providing IT based solutions and resources to top tier clients such as Bank of America Merrill Lynch, Wells Fargo, Met Life and Black Rock.

Developed and executed RFPs based on strategic implementation and deliverable timelines, as laid out in the Scope of Work.


Acquired excellence in Vendor Management status with renowned health systems like, NYU, Englewood and North Shore LIJ hospital.

Secured and managed a $15+ million, preferred vendor portfolio with Emblem Health and BOA-ML.

Kelly Financial Resources - New York, NY April 2014 – September 2014

Sr. Business Development and Recruitment Manager for NY/NJ/CT Territories

Managed and executed metrics driven sales and recruitment strategies across verticals, such as; Finance and Accounting, Non-profits and Retail.

Successfully staffed C-Level executives in high profile roles, such as Accountants, CPAs, Finance Directors, Controllers, etc.


Secured three major corporate accounts within the first two months and introduced two new service lines.

Grant Associates, Inc./ Workforce1/ NYC Business Solutions - New York, NY September 2011 – April 2014

Sr. Relationship Manager of Workforce Development Initiatives and Programs

Spearheaded several community outreach programs and initiatives such as, Priority1 Service - a Veteran’s initiative and Workforce1/ NYC Business Solutions Expansion Center initiative in conjunction with the Department of Small Business Services (SBS) regulations.

Led several program proposals, budgets and contractual planning committees.

Managed 12 direct reports (recruiter) and oversaw recruitment and business development efforts to meet organizational and contractual goals.

Successfully partnered with local businesses, Chamber of Commerce and CBOs like NYCHA to close the skills gap and increase awareness on hiring and buying local.

Designed several community outreach programs in conjunction with the NYC Business Solutions and Workforce1 guidelines to reduce unemployment.

Participated in program planning, proposals and contract negotiations and evaluation of operations and budgetary procedures in-order to secure pre and post award grant funding for several back to work initiatives.

Managed and audited agency-wide CRM systems using Salesforce, Oracle OnDemand, One Note, PeopleSoft, Taleo and other internal case management systems.


Received special recognition at Mayor Bloomberg's Press Conference in 2012 for successfully launching and managing the Workforce1 expansion center program initiative by partnering up with the New York public libraries.

Successfully launched the Priority1 service program to serve as a placement and job preparedness initiative for Veterans.

Kraus USA- New York, NY August 2011 – September 2013

Human Resources Manager (Consulting Contract)

Managed full HR life cycle functions ranging from compensation negotiations, employment contracts, benefits administration, employment offers, recruitment and retention, employee relations, firing, increments and evaluations, performance reviews, drafting a new employee handbook, compliance, onboarding, orientation and developmental trainings on Diversity and Inclusion.

Administered personnel policies as outlined in the Employee Handbook, such as; hiring, performance appraisals, training, leave, vacation, benefits, payroll and salary bands.

Ensured compliance of all job descriptions and postings with federal, state and local EEO laws and regulations.

Planned and implemented strategic objectives, including recruitment for the expanding production facilities in New York, China and India, and the corporate and sales offices in New York.


Designed a strong leadership training program and manual to develop and enhance the management skills of group leads and supervisors.

Successfully launched a company-wide applicant tracking system (ATS), for enhanced and automated hiring and employee filing systems using ADP.

Lexi Pvt. Ltd. Int’l Business Mumbai, India September 2009 – July 2010

International Business Alliance Manager

Conducted potential market analysis and built full-cycle strategies, from identifying buyers to marketing and launching the products in a new foreign market.

Developed specialized budget and sales comparison reports as requested by the Managing Director, example, monthly and yearly sales comparison reports, team target reports, currency conversion and other operations expenditures in comparison to sales revenue.

Traveled to the prospective markets, to conduct market analysis, consumer study and research, and marketing and product launches.


Conducted extensive market research on potential International markets like, North America, Africa and Asia, as well as on Walmarts in these regions; and successfully launched Lexi Pens in Africa and North America. Woodbridge, VA January 2007 – September 2009

Director of Digital Marketing and Business Development

Provided marketing and event promotion services to various nonprofit organizations to facilitate their fundraising initiatives.

Prepared creative online marketing strategies and campaigns for web 2.0, in 29 U.S. cities, using Adobe CS3, PowerPoint, HTML, XML and XHTML tools.


Successfully planned and managed several corporate and social events with focus on Marketing and Branding, at expos and conventions at all the 29 U.S. cities.

Successfully redesigned, rebranded, and re-launched a new company website using Content Management Systems (CMS); to enable real time content updates and management.

SUBWAY Development Corporation of Washington DC - McLean, VA August 2006 – January 2007

New Business Development Manager

Conducted extensive site analysis and franchisee screening to ensure store location suitability and income and growth potential for increased profitability for the company as well as the franchisees.

Used Computer Aided Design (CAD) surveys for ordering and managing real estate inventory and budgeting.

Executed and negotiated new and renewing commercial leases with landlords and franchisees.


Successfully launched a new non-traditional sector arm of the franchise with local departmental stores and institutions, such as; Walmart, K-Mart, INova Health System, and George Mason University.


Master’s in Public Administration and Policy (MPA) - Marxe School of Public and Int’l Affairs, Baruch College (CUNY), New York, NY - 2018

Bachelor’s in Business Administration (BBA) in International Marketing & Economics - Zicklin School of Business, Baruch College (CUNY), New York, NY - 2016


Emergency Department Administrator - Mount Sinai West, NY

Mentor, Big Brothers Big Sisters of New York, NY

Mentor, Jobs for America’s Graduates (JAG), IN

Mentor, Junior Achievement (JA Jobspark), IN


English, Spanish, Hindi, Punjabi, Marathi, and Gujarati.


Public Administration International Honor Society - Pi Alpha Alpha (PAA) Awardee

Dean's List - Bernard E. Baruch College and Northern Virginia Community College

Million Dollar Club Member Award - Real Estate

Executive Club Member and Top Producer Awards - Real Estate

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