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Engineer Customer Service

Location:
Lagos, Nigeria
Salary:
80,000
Posted:
September 25, 2020

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Resume:

Skills

Work History

Martins Abayomi Adebayo

IT professional

Address *, ***-******* ****** ***** Ikorodu Lagos

Nigeria

Phone 081********

E-mail adger2@r.postjobfree.com

IT professional with over 2 years of experience specializing in IT support officer, I can implement effective IT strategies at local and global level. My greatest strength is business awareness, which enables me to permanently streamline infrastructure and application. I seek to leverage my IT abilities in ECOBANK. Systems monitoring

Very Good

Technical issue analysis

Very Good

Communications

Excellent

Software management

Very Good

Ability to work under pressure without Supervision. Very Good

Problem Solving and result Oriented.

Excellent

2018-01 -

Current

Funds Transfer Officer

Ecobank, Victoria Island, Lagos

Worked with various customers to understand requirements and provide exceptional service

Operational improvements that resulted in significant savings and improved profit margins Adhered to established policies, procedures and compliance for satisfactory audit rating Identified and resolved process issues to encourage smoother procedures, more efficient Education

Software

workflow and overall business growth

Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

2016-11 -

2017-11

Systems Analyst

News Agency of Nigeria, Iganmu, Lagos

Oversaw installation of software programs and hardware systems to meet company requirements

Defined business goals to determine systems requirements Improved company system by adding new features and infrastructure, enhancing results Diagnosed, troubleshot and resolved network and system problems Maintained and administered computer networks and environments, including computer hardware, software and applications

Resolved malfunctions with systems and programs through troubleshooting 2015-09 -

2016-12

Systems Engineer Trainee

PITCHTOPLAST Nigeria Enterprises, Ikorodu, Lagos

Escalated project-related issues quickly to system engineer and supported solutions Pitched in to assist with special projects, which included maintenance or replacements Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access Evaluated finished assemblies for compliance with standard procedures and design requirements

2014-11 -

2016-09

National diploma: Computer Engineering

Gateway ICT Polytechnic Saapade - Saapade, Ogun

Graduated with distinction

Best graduating student in computer engineering

2010-01 -

2014-07

NECO O LEVEL: Science

Appollian Comprehensive High School - Ikorodu, Lagos 2006-09 -

2008-07

Primary school certificate : Basic

Wisdom Nursery and Primary School - Abuja, Abuja

Interest

Programming ( JAVA, HTML, C, C++ and Mikroc)

Windows server

Database Management and networking

System maintenance and troubleshooting

Microsoft office suite ( Excel, Word, Powerpoint, publisher, Access and Corel Draw) Programming codes

Reading, Meeting and networking with people

Traveling



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