Sales Customer Service

SHEILA GOFARD

***, ** ****** ****** *****, ETOBICOKE, ON M8V 4G1 s.gofard@gmail.com647-994-9010 [TYPE HERE]

Marketing Coordinator

HIGHLIGHTS OF QUALIFICATIONS

Excellent communication skills, customer service, sales, as well as exceptional computer skills: Word, Excel, Outlook, ERP, EDI, D365, SAP, GP, CRM, Jira, Confluence, BaaN, Portal, Navisphere, Six Sigma, Research Data Analysis, Data/Statistic Analytical, Sage and PowerPoint.

Able to meet and/or exceed performance goals

Able to prioritize and manage multi tasks in a fast-paced environment under minimal supervision

Strong Level of accuracy

Work well independently and in team

Excellent work skills: project management, data analysing, time management, customer service, observational and ability to judge in complex situations and problem solving

CPR (HCP) Certificate

EMPLOYMENT EXPERIENCE

Sales Coordinator Teledyne,Vaughn, Canada 2020– Current

Receiving &Processing Sales Orders, Contract Agreements, Prime Contract via Outlook, BaaN, Portal& CRM.

Reviewing and filing new customer contract documents to ensure data accuracy.

Working collaboratively with other groups to ensure optimal integration as required.

Managing the day-to-day activities in the Jira & Confluence.

Planning and assigning individuals on various projects via Confluence and Jira.

Conducting and monitoring Project Approval Package (CAF Approval) via Confluence and Jira.

Proactive monitoring/ tracking of open orders status.

Scheduling and running Open Order Review meeting.

Releasing order instalments for invoicing as required.

Inserting and maintaining customers’ products at CRM.

Working with warehouse team and 3rd party logistics to optimize the service efficiencies.

Providing support to sales team and the management.

Creating tables, excel spread sheets, graph for data analysing as needed.

Preparing, maintaining and updating files, records, documents, manuals, etc Customer Service Specialist Iovate Health Sciences International Inc.,Oakville, Canada 2018–2020

Received and processed orders in outlook, EDI, D365, GP and CRM.

Entered and processed EDI/manual orders.

Logged incoming claims OSD (Overage, Shortage, Damage claim) into CRM, inserted and maintained all relevant documents (such as Bill of Lading (BOL, POD)for further follow up.

Placed cycle count request to warehouse team, according to the received OSD claim for further investigation.

Worked with warehouse team and 3rd party logistics to optimize the service efficiencies.

Ensured order fulfilment cycle is adhered to from PO receipt to POD receipt.

Monitored delivery and shipment to ensure customers receive orders as requested time and quantity. SHEILA GOFARD

815, 58 MARINE PARADE DRIVE, ETOBICOKE, ON M8V 4G1 s.gofard@gmail.com647-994-9010 [TYPE HERE]

Inserted and issued RMA in D365 and release the issued RMA number to the customer/required department as needed.

Worked collaboratively with other departments; Accounting, Marketing, IT, Business Development, and Sales team to effectively promote the sales to the existing and prospective customers. Customer Service Specialist Charles Faram Brewing Supplies, Toronto, Canada 2016- 2018

Consulted with customers to address their needs and apprised them by our new products and services.

Received and processed orders via SAP.

Increased the utilization of the contract programs by customers by enhancing the value proposition to them through direct marketing and from attendance at the Brewer’s events and shows.

Deposited the office cheque/s with TellerScan Edge machine on a daily basis.

Provided cross-training and back-up support for customer service. Assistant Sales Manager Nutrition House, Toronto, Canada 2015-2016

Provided support to the sales team and the Manager to improve operations, sales and profitability.

Counselled customers to address their products and apprised them by our new products.

Implemented research and analysed collected data to obtain market demands in order to optimize sales. Nutrition Technician St’Pancras Hospital, London, UK 2010-2015

Entered the patient data into the NHS software for surveys, analysing and producing reports.

Wrote reports and discharge summarise about patients for GPs as requested.

Participated in multidisciplinary developmental evaluations. Office Coordinator Avis Windscreen Ltd, London UK 2005-2010

Provided support to administration team and the management.

Answered phone calls, directed them accordingly and respondedto customer inquiries via mail/email enquiries as needed.

Overseen training of administrative assistant personnel. EDUCATION

Quality Assurance Management, Guelph University, Canada 2018 Interpersonal Communications, Guelph University, Canada 2017 Control Systems in Hospitality & Tourism Industry Management, Guelph University, Canada 2016 M.Sc., Nutrition and Public Health, University London, UK 2010 B.Sc., Human Nutrition, University of Greenwich, London UK 2009 Canadian Society of Nutrition Management Licence, since 2018 REFERENCE

Available upon request

Contact this candidate