Customer Service Manager

Name: MDZEDZE BERTRAND YUVEN

Nationality: Cameroonian

Contact: 058*******

E-mail: ************@*****.***

Availability: Immediately s

Position: Waiter

CAREER OBJECTION

I will be able to use my sense and be very vigilant and smart regarding customer service. I will be responsible for ensuring that everything is coordinated well enough so that customers never need to complain. I will be responsible for providing customers with the best of services. I will greet customers as they arrive, manage seating arrangements for them, take orders, deliver orders to the kitchen and serve orders. I will be pleasant even in times of sheer distress, be accurate where orders

are concerned and ensure that every order is delivered in a time efficient manner.

EDUCATION

Bachelor’s In Philosophy

Introduction a Business and Entrepreneurship is all what controlling of business.

Psychology and Sociology which study social and human behave behavior will enhance my knowledge in dealing and handling guest compliant.

Diploma in Computer Hardware and Software with Office Secretarial Duties

Good in Microsoft word and Excel word

Good in tying and Date entry

Basic Food Hygiene

WORK EXPERIENCE

Koh Samui Resorts Bangkok, Thailand

Duties and Responsibilities

Special in Preparation of African Dishes

Assist food preparers in order completion by informing chefs of client preferences and immediate response upon food call.

Handle two sections of restaurant with punctual, friendly service for new and current customers.

Assist managers in writing menu options and price adjustments.

Implement an online marketing plan to promote Julianne Foods, Inc. to a larger audience

Assisted clients in menu decisions.

Provided consistent prompt, friendly service.

Track record of successful client retention by serving methods.

Assisted Assistant Manager in closing restaurant.

Maintained cleanliness in dining area.

Participated in monthly staff meetings and training sessions.

AYABE HOTEL BAMENDA CAMEROON- (January 2014 - April 2015).

Main Duties:

Provided customer services for up to eighty customers every day.

Assisted customer in menu determinations.

Served dishes at tables according to order.

Recommended wines and other drinks to customers.

Assisted the manager to clean and close the restaurants after the hours.

Attended monthly staff meetings and training sessions.

UAE EXPERIENCE

The Meat Company

Position waiter/Food Runner

Skills Acquired Already

Very Good Teamwork

Respect of hierarchy

Offering customer service according to the company that is treating the customer as a king

Doing of duties and doing the right duty and a particular time

And increase in level of duty consciousness

More sensitive and vigilant to the needs of the customer and provide the serves to the customer on time

Ready and will to go duties at anytime even if called upon by the Manger

Will to sacrifice at anytime for the good of the customer

Ensure highest stand of service at all time

Explain menu to detail, If customer request

Introduce food when serve to guest

Ask for allergies when taking order

Perform opening and closing duties

Fill in opening and closing check list

Perform set up / break down of the restaurant

Clean table, replace plates and silverware whenever needed

Suggestive upselling

Keep friendly atmosphere at all time

Offer salt and pepper to serve

Greet and possibly welcome the guest

Take order, post it to EPOS system

If there is any enquiry for booking contact with reception

Communicate with runners and manager in charge all time

Organize the set up before service

Attend daily briefing

Guide and help runners

TRAININGS

Basic Food Hygiene

Knowledge of micros POS system

Cross training in Banquet operation

SKILLS AND ABILITIES

EXCELLENT IN DRUMMING that is been drumming now for 7years

Professional work ethic.

Multi-tasking.

Excellent written, verbal communication skills and Good knowledge in MS Word, Excel and PowerPoint

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