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Customer Care Service

Location:
Bisho, Eastern Cape, South Africa
Posted:
September 25, 2020

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Resume:

Curriculum Vitae

Of

Portia Pumla Rewu

Personal Details

Name(s) : Portia Pumla

Surname : Rewu

Address : ** ********* ******

Symphony village

Delft

Date of birth : 1 April 1974

Marital Status : Single

Telephone numbers : 061*******/073*******

Drivers licence : Code 08

Education History

Highest Standard Passed: Grade 12

School : Masiphathisane Senior Secondary

Subject Passed : Xhosa, English, Geography, Mathematics, Physical Science, Biology

Tertiary Education

Insititution : (1995-1998) : CPUT

Subject Passed : Public Admin 1

Municipal Law 1

Local government Finance 1, 2, 3

End-user computing

Financial Accounting 1

Municipal Administration 1, 2, 3

Work-study 1,2

Communication in English

EMPLOYMENT HISTORY

CURRENT: OLD MUTUAL

Financial Advisor

· Providing financial advice after doing a full financial analysis report, which includes scrutinizing bank statements, payslips etc.

· Advising clients on shortfalls and how to bridge gaps regarding retirement annuities, savings, investments, life cover, disability and severe illness cover and funeral cover.

· Referral of clients needing debt consolidation, home and car insurance and loan approval.

· Compliance with FICA documents as well as PPI AND TCF as required by financial regulations.

· Capturing all information on laptop or paper applications accurately and timeously.

· Maintaining a relationship with clients and performing regular follow-ups.

· Attending and completing all relevant workshops.

· Keeping track of all personal business through the process of submission, management approval, approval of releasers, cases being issued and initial payment being made by clients.

· Keeping record of all sales.

· Impeccable track of odometer readings and recording thereof for petrol allowance.

Previous Employment

Bidvest Car and Van Rental Cape town Airport

Year 2008-2016

Position Held: Senior Customer representative

Department: Front Counter

Duties : Signing up both local and international customers, costing, issuing invoices, making reservations,welcoming customers, Stock control, Deliveries,Collections, Dealing with VIP’s,Loading vouchers,telephone queries,Rates Quotations,compiling report on monthly basis,booking vehicles for clients

Woolworths Head Office

Position Held: Customer Service

Year 2004-2008

Department: Collections

Duties : Incoming and outbound calls,calling customer regarding their arrears accounts to bring them up to date, also selling other products and promotions .

SKILLS AND STRENGTHS ACQUIRED

Skills : Computer literate with the following programmes Ms Word,Basic Excel,Powerpoint, Emails,Internet, Windows

Report writing

DEcision making,Planning,Organising,Customer care.

Strengths : Responsible,Reliable,Result Driven,Team Oriented,Flexible,Pro-active

Iam a hard working person who always carries out tasks at hand with the best of my abilities, Iam fast learner and I can guarantee you that I will be an asset to your company and contribute to your continuous success .

REFERENCES

MR.Mogammed Salie (Supervisor)

Company :Old Mutual

Telephone : 065*******

Mrs Heide Dreyer (Team Leader)

Bidvest Car and Van Rental

Telephone 021-*******

079*******

Mr Mzimkhulu Hobongwana

Company: City Of Cape Town

Telephone 072*******

021*******



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