Sales Customer Service

JUSTIN HAMMOND

Charlotte, NC ***** C: 704-***-**** ****************@*****.***

SUMMARY

Retail Customer Service Representative skilled in answering questions and resolving concerns quickly. Simultaneously process payments and returns, organizes merchandise, and provides strong customer service. Collaborative team player with service-focused mindset.

HIGHLIGHTS

-Payments and returns -Personable communicator

-Merchandise exchanges -Resourceful and proactive

-Customer questions -Detail oriented

-Skilled in conflict resolution -Friendly people person

EXPERIENCE

07/2016 to 08/2016 Sales Associate

Rack Room Shoes – Monroe, NC

Maintain constant presence on sales floor to address customer needs.

Approach browsing customers and initiate conversations to determine buying preferences.

Recommend appropriate items and direct customers to selections.

Sign customers up for marketing list and inform of upcoming promotions.

08/2016 to 03/2017 Sales Associate

Rue21 – Monroe, NC

Assist customers with trying on items and finding appropriate sizes.

Inquire about buying experience and future purchases.

Proactively sought out customers to assist on sales floor.

Processed customer payments by cash, check, and credit card.

Prepared for promotions by folding and rearranging stock and retagging merchandise.

Escorted customers to merchandise, answered questions regarding upcoming customer events.

Conversed with customers about purchase needs and available products.

Page 2 Justin Hammond

12/2017 to 02/2020 Cashier

Harris Teeter - Charlotte, NC

Handle cash, credit or check transactions with customers.

Scan goods and collect payments.

Ensure pricing is correct.

Issue change, receipts, refunds, or tickets.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Resolve customer complaints, guide them and provide relevant information.

Bag items carefully.

Greet customers when entering or leaving establishment.

Maintain clean and tidy checkout areas.

Process returns and check to see if items are damaged.

Answer customers' questions and get a manager if answer doesn't solve the issue.

Pleasantly deal with customers to ensure satisfaction.

3/2020 to Present Style Consultant

Target- Matthews, NC

Inspire guests to create outfits through personal interactions.

Created an inviting shopping environment by staying current on trends and brand guides.

Encouraged guests to explore all apparel and accessories areas.

Ensure product is available for guests to shop by assessing sales floor and backroom inventory.

Maintained, promotional sales, and clearance items so guests always experience an organized shopping department.

SKILLS

-Basic Math -Written and Verbal Communication

-Time Management -Product Knowledge

-Telephone Etiquette -Customer Service

-Basic (PC) Computer Knowledge -Sales

EDUCATION

2017 Forest Hills High School, Marshville, NC Diploma

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