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Customer Care Assistant

Hampton, GA
September 23, 2020

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AYANNA E COOK 404-***-****

Skills Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team. My focus is on developing comprehensive family and child-related programs and services. I am a Goal-oriented professional with strong leadership capabilities.Eager with passion for supporting victims of violent crimes. My goal at your company is to maintain calm, composed demeanor in stressful situations, and offer deep network of local resources.


Bachelor of Arts: Criminal Justice Degree Clark Atlanta University 2020

Atlanta, GA


Smart Choice Customer Care Associate

Hampton Ga May 2019 to Mar 2020

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Earned reputation for good attendance and hard work.

Improved operations by working with team members and customers to find workable solutions.

Performed site evaluations, customer surveys and team audits.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Improved customer satisfaction by finding creative solutions to problems. Troubleshot technological issues

Internship Student Fulton County Juvenile Court

Atlanta, Ga Sep 2019 to Nov 2019

Discussed rights and responsibilities associated with public assistance with applicants.

Conducted assessments of family strengths, needs and barriers..

Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.

Provided administrative support such as filing documents, and copying paperwork

Tracey Wyatt Rec Camp Counselor

HAMPTON, GA Jun 2017 to Jul 2017

Explained principles, techniques and safety requirements of different activities to participants to prevent injury.

Diversified recreational offerings by building and overseeing adolescents and teen programs.

Adjusted activity plans to better engage users of differing ability or interest levels.

Educated 25-30 campers on important skills such as how to practice good social skills, being kind, and a good team player.

Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.

Daycare Teacher's Assistant

Riverdale, GA Jun 2015 to Dec 2015

Assisted teachers with lesson preparation and curriculum implementation.

Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Used learning exercises and repetition to assist students in learning foundational educational concepts.

Cleaned and organized classrooms, materials, and supplies for maximum efficiency.


Celeste White 404-***-**** / Professional

Barbra Combs 404-***-**** / Professional

Frances Parker 404-***-**** / Professional

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