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Opera PMS, S&C/Simphony/Interface Implementation Consultant. Oracle.

Gloucester, Gloucestershire, United Kingdom
September 23, 2020

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Name: Ali Imran Yousaf

Address: ** *********** *****, *********, **********, GL4 4XW

Telephone: 075********



I am a quick learning, motivated and friendly individual. I always endeavor to set high targets as I feel only that will achieve quality and excellent results. I try to ensure that nothing gets in my way to prevent it from happening by dealing with obstacles as and when they occur. I will prioritize what is important to make sure failure isn’t an outcome. I have a good business background due to family succeeding in property development and currently wish to increase my knowledge further as I have just completed a Business Management degree at university. My main area of development and expertise is within IT applications management. I also hold a full UK driving license.


Sept 2011-May 2014 University of Gloucestershire

BA (Hons) Business Management with Grade of 2:1

Modules and topics undertaken in course:

Managing Business Operations

International Business



Corporate Social Responsibility

Leadership and Strategy


Building Strategy

Sept 2009 - June 2011 Gloucestershire College, Gloucester

National Diploma in Business Level 3 achieved Distinction, Distinction, Merit (DDM)

Sept 2007 - June 2009 The Amersham School- Amersham, South Bucks

6 GCSE qualifications from A to C including Maths, English and ICT


Sept 2008- Dec 2014 Intercontinental Hotels Group, Gloucester- Front Office Leader

I did specialize mainly as a receptionist but cross worked in many departments due to my experience and high knowledge of job roles. I ensured customers were always being attended to, focused on stock takes and gained full knowledge of the till and internal systems, cash handling and most importantly, employee engagement. I started work here in 2009 and grew as time went by. During some shifts, I had to work on my own initiative because I had no one to report back to so I have had to think on my feet. I was also known as being a reliable team member due to my supportive nature and fully trained within Duty Management which required a high level of responsibility in order to ensure the hotel was operationally running to standard and to deal with higher customer service enquiries and advanced complaints. The role also required giving assistance to other staff members, follow up HR queries, Fire evacuation and more.

Dec 2014- Sep 2016- TSB Bank

Fraud Investigator – Financial Crime

This job role involved me analyzing and monitoring customers who were using the accounts for illegal purposes. The type of accounts ranged from Current, Joint and Mortgages. My job was to detect such behavior by liaising with fellow colleagues that were situated in branch and bring suspicious activity e.g. Money laundering to my attention so I can act as per the company’s policy. S Furthermore, my role involved staying in close communication with CIFAS and the Financial Conduct authority who will then assess the outcome of the crime. SLA’s and other legal timelines needed to be met throughout the whole process in order to stand a chance of conviction.

Oct 2016- Present - Agora Solutions, Redditch

Opera PMS, S&C/Simphony/Interface Implementation Consultant. Oracle HGBU Consulting EMEA

This role consists with onsite/remote installation, training and support services for the implementation of Oracle Opera software.

Customers dealt with either have their servers onsite or can be hosted in Oracles dedicated data centre.

I am required to efficiently manage the assigned project tasks, communicate professionally to co-workers, customers, learn new products and processes quickly, balance multiple priorities, and have developed a solid understanding of Oracle products. I must ensure deadlines are met and assist with coordinating projects and liaising with colleagues and customers in order to achieve this goal. This position has allowed me to see how many different businesses within the hotel and hospitality trade operate and can confidentially say I have gained full knowledge, analyse and adapt in all areas of the hospitality industry. Currently I hold a certification for Opera PMS Professional, S&C- Opera Sales and Catering Professional.

Current chained Mac Certs I hold are:

Accor Specialist

IHG Specialist

Marriott Specialist

Hyatt Specialist

Rezidor Specialist

Opera projects:

OPERA New full installations

OPERA Brand to Brand conversions

OPERA added module projects- Sales & Catering.

Change of Ownerships

OPERA Upgrades

Micros Simphony Go Lives

Updating and implementing interface Split Tables.

Opera Classroom and one to one training.


Communication- I have developed my communication skills through my job at IHG and Agora as I cross worked in different departments. Front office was all about communication as it’s important that daily information is passed on effectively to departments and guests to ensure Hotel operations are running smoothly. I’ve also understood and studied the art of communication in my university course as it’s vital for a manager/individual to communicate efficiently.

Team Work- I play in a variety of sports teams where teamwork is necessary to achieve goals. Have been assigned project manager in groups at University due to my hands on nature.

IT- I have an advanced level in IT Skills especially in Microsoft Office based programs, Oracle based products such as Opera Property Management System, Micros Simphony POS System, Mac software, iOS and Android.

Leadership – I have had to learn and improve on my leadership skills due to the nature of my B-TEC Business course where we had to deliver lessons ourselves as part of the module. I have also actively gained further experience as my jobs have progressed throughout my career. By nature, peers would identify me as a natural leader.

Presentation – I have had to improve on my presentation skills over the years I was in college and university where I have had to present work in front of a group of people as part of assessments. I have also presented a business idea to the Dragons of the “Dragons Den” programmed broadcasted on national TV. I also actively deliver presentations for training clients in my current job.


I follow various sports including football and cricket. I used to be a member of Middlesex county cricket club at the age of 16 and due to my parents moving away I had to give it up. Currently use the gym to stay in shape and body build.

References- Available on request

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