ASSETS AND CAPABILITIES

Extremely hardworking and dedicated team player with orientation focus on timetable and profitability organization

Self-starter, fast learner and capable to take on new challenges

Excellent inter-personal skills

Adaptable in any working conditions

Strong organizational skills and able to do multi-task under pressure work

Computer literate on Windows Operating System, MS Office (such as Word, Excel, Power Point, Access)

Familiar with Outlook Express and Adobe Photoshop

WORK EXPERIENCES

May 2012 – July 2020

Gargash Enterprises – P.O. Box 1518 Mohd. Bin Matar Rd., Fujairah, U.A.E.

Receptionist

Responds directly to incoming inquiries

Assists visitors/customers, answers and screens phone calls as well as follow up on calls by responding or directing to appropriate department

Maintains office files and records

Sorts, reads, distributes and respond to office mail

Develops and maintains excel database designed to track telephone and walk-in inquiries

Prepares different kind of reports such as daily enquiry, final monthly, sales funnel, warranty, monthly sold and incoming inquiries

Calculates the car displayed prices and analyses the additional options of the displayed car

Assists with a variety of administrative functions

Creates and closes LPO (Local Purchase Order)

Tracks down all deliveries from the suppliers

Follow up pending invoices from the suppliers

Deals with the insurance renewal customers

Coordinates to the Royal Sun Alliance representative for insurance matters

Carry out any other tasks as assigned

June 2011 – March 2012

Quality International Company Ltd., FZC – Plot No. 142 Fujairah Free Zone 2, Fujairah U.A.E.

Receptionist / Secretary / Purchasing Assistant

Represents positively the General Manager’s Office in dealing with the public staff, private organizations and the business community

Maintains correspondence for GM’s Office

Maintains an orderly documented flow of paper works and obtains GM’s signature

Maintains extensive office files and records

Send inquiries by e-mail to prospective supplier upon request of the Purchasing Manager

Upon received of the approved PO, call the suppliers to confirm the readiness of the materials along with their MTC (if applicable) and the delivery note prior to the schedule of collection or delivery

Asks proforma invoice from the supplier if the mode of payment is on cash documents thru bank and requests payments to the Accounts Department

Prepares, analyses and negotiates request proposal with local suppliers for efficient delivery of products

Tracks and develops reports to identify the progress of cost initiatives and process efficiencies for QICL

Analyses, identifies and communicates information regarding purchase orders utilizing out-of-network vendors

Identifies, research and resolves problems in purchasing issues i.e., availability of proper documents particularly the MTC

Coordinates with the logistics officer or arrange vehicle for the collection of materials and see to it that it reaches to the store in good condition

Follow up store with good receive notes and re-route the same to the QC Engineer for inspection or to the Project Engineer before sending to the GM’s approval

Develops and maintains excel databases designed to track procurement activities

Prepares and submits activity reports by the end of the day to the Procurement Manager, GM Manufacturing and GM Finance

Performs other duties as assigned

July 2008 – July 2011

Shankar Trading LLC ( Avenue ) – P.O. Box 3574 Mathar Road, Fujairah U.A.E.

Cashier / Sales Assistant

Ensures all transactions are done through an efficient and timely manner and handle complaints professionally

Responsible in answering all incoming calls and receives all outgoing calls as per customer service standards

Greet all visitors enthusiastically

Ensures proper merchandising and assists visitors with general inquiries

Updates and files all customer log in as well as staff attendance

Follow up calls on customers regarding with the freebies on their privilege card

Coordinates to the Head Office Clerk and submit the necessary documents for the new members of Avenue Card, customer’s information updates, lost and/or broken cards and card membership transfer to another person

Receives cash and card payment

Other tasks that may be assigned related to sales and cashier

September 2004 – July 2008

International Data Conversion Solutions Inc., – 15/F Summit Tower Shaw Blvd. Mand. City Philippines

Data Encoder / Data Delivery Analyst

Data entry using company’s/client’s designed program

Internet surfing and browsing

Downloading and uploading of data using FTP (File Transfer Protocol)

Provides complex counting database selections, intermediate to advanced data file manipulations data matching and de-duplication

Carry out data extractions for basic to advance campaigns

Involves with ad hoc inter-departmental projects as when required

Assists with the development of junior members of the Data Delivery and Sales functions

Supports the Sales Teams on a daily basis by offering advice on data and assistance with campaign planning

Responsible for ensuring that output meets or exceeds the delivery service level agreement

Carry out any other task as reasonably requested by the line manager or departmental director

November 2002 – November 2003

Viva Entertainment – Shopwise II, Vito Cruz Ext., Makati City Philippines

Marketing Assistant

Responsible in preparing weekly and monthly sales reports and inventories

Ensures proper merchandising

Assists visitors with their inquiries

Endorses company products

Other task that may be related to sales and marketing

April 2002 – July 2002

Hong Kong & Shanghai Banking Corporation – SM Manila, Philippines

Marketing Assistant

Offers credit card inside the mall

Assists customers with their queries and applications

Forecasts qualified customers

Ensures that the quota meets within the day

Convince customers by using marketing strategy

Other task that may be related to sales and marketing

Jollibee Foods Corporation

Service Crew

July 2002 – April 2001 – Maysilo Boni Avenue, Mandaluyong City

August 1998 – May 1999 – Uniwide Edsa Central, Mandaluyong City

September 1997 – January 1998 – Bustillos Sampaloc, Manila

November 1996 – May 1997 – Marketplace, Mandaluyong City

January 1996 – June 1996 – General Kalentong, Mandaluyong City

Ensures standardized products from its quality and freshness

Forecasts the flow of customers on a daily and time basis

Assists new members in the team

Ensures to meet the turn around time

Maintains the cleanliness of each in every stations

Endorses all pending activity to the next shift

Supports other team when left alone in the station

Responsible in monthly and year-end inventories

Provides proper preparations in bulk orders and parties

Controls and holds the finished product as when the team needs to stop their productions

Carry out other task that may be assigned as production controller crew

EDUCATION

1995 – 1999

Eulogio ‘Amang’ Rodriguez Institute of Science and Technology

Nagtahan Sampaloc, Manila

Bachelor of Science in Business Administration (Major in Management)

Tertiary

1990 - 1994

Elpidio Quirino High School

Bacood Sampaloc, Manila

Secondary

1984 – 1990

Tomas Earnshaw Elementary School

Punta Sta. Ana, Manila

Primary

TRAININGS AND SEMINARS ATTENDED

Our Passion (Customer Service) – March 2015 (Gargash Enterprises)

My Passion (Customer Service) – January 2014 (Gargash Enterprises)

Effective Telephony Skills – 2012 (Gargash Enterprises)

Station Leadership Development Program – 1999 (Jollibee Uniwide Edsa)

How to Become A Successful Entrepreneur – 1998 (School Sponsored)

PERSONAL INFORMATION

BIRTHDAY : 2nd October 1978

BIRTHPLACE : Manila

CITIZENSHIP : Filipino

GENDER : Female

RELIGION : Catholic

LANGUAGES : English and Filipino

REFERENCES

Available on request.

Contact this candidate