ASSETS AND CAPABILITIES
Extremely hardworking and dedicated team player with orientation focus on timetable and profitability organization
Self-starter, fast learner and capable to take on new challenges
Excellent inter-personal skills
Adaptable in any working conditions
Strong organizational skills and able to do multi-task under pressure work
Computer literate on Windows Operating System, MS Office (such as Word, Excel, Power Point, Access)
Familiar with Outlook Express and Adobe Photoshop
WORK EXPERIENCES
May 2012 – July 2020
Gargash Enterprises – P.O. Box 1518 Mohd. Bin Matar Rd., Fujairah, U.A.E.
Receptionist
Responds directly to incoming inquiries
Assists visitors/customers, answers and screens phone calls as well as follow up on calls by responding or directing to appropriate department
Maintains office files and records
Sorts, reads, distributes and respond to office mail
Develops and maintains excel database designed to track telephone and walk-in inquiries
Prepares different kind of reports such as daily enquiry, final monthly, sales funnel, warranty, monthly sold and incoming inquiries
Calculates the car displayed prices and analyses the additional options of the displayed car
Assists with a variety of administrative functions
Creates and closes LPO (Local Purchase Order)
Tracks down all deliveries from the suppliers
Follow up pending invoices from the suppliers
Deals with the insurance renewal customers
Coordinates to the Royal Sun Alliance representative for insurance matters
Carry out any other tasks as assigned
June 2011 – March 2012
Quality International Company Ltd., FZC – Plot No. 142 Fujairah Free Zone 2, Fujairah U.A.E.
Receptionist / Secretary / Purchasing Assistant
Represents positively the General Manager’s Office in dealing with the public staff, private organizations and the business community
Maintains correspondence for GM’s Office
Maintains an orderly documented flow of paper works and obtains GM’s signature
Maintains extensive office files and records
Send inquiries by e-mail to prospective supplier upon request of the Purchasing Manager
Upon received of the approved PO, call the suppliers to confirm the readiness of the materials along with their MTC (if applicable) and the delivery note prior to the schedule of collection or delivery
Asks proforma invoice from the supplier if the mode of payment is on cash documents thru bank and requests payments to the Accounts Department
Prepares, analyses and negotiates request proposal with local suppliers for efficient delivery of products
Tracks and develops reports to identify the progress of cost initiatives and process efficiencies for QICL
Analyses, identifies and communicates information regarding purchase orders utilizing out-of-network vendors
Identifies, research and resolves problems in purchasing issues i.e., availability of proper documents particularly the MTC
Coordinates with the logistics officer or arrange vehicle for the collection of materials and see to it that it reaches to the store in good condition
Follow up store with good receive notes and re-route the same to the QC Engineer for inspection or to the Project Engineer before sending to the GM’s approval
Develops and maintains excel databases designed to track procurement activities
Prepares and submits activity reports by the end of the day to the Procurement Manager, GM Manufacturing and GM Finance
Performs other duties as assigned
July 2008 – July 2011
Shankar Trading LLC ( Avenue ) – P.O. Box 3574 Mathar Road, Fujairah U.A.E.
Cashier / Sales Assistant
Ensures all transactions are done through an efficient and timely manner and handle complaints professionally
Responsible in answering all incoming calls and receives all outgoing calls as per customer service standards
Greet all visitors enthusiastically
Ensures proper merchandising and assists visitors with general inquiries
Updates and files all customer log in as well as staff attendance
Follow up calls on customers regarding with the freebies on their privilege card
Coordinates to the Head Office Clerk and submit the necessary documents for the new members of Avenue Card, customer’s information updates, lost and/or broken cards and card membership transfer to another person
Receives cash and card payment
Other tasks that may be assigned related to sales and cashier
September 2004 – July 2008
International Data Conversion Solutions Inc., – 15/F Summit Tower Shaw Blvd. Mand. City Philippines
Data Encoder / Data Delivery Analyst
Data entry using company’s/client’s designed program
Internet surfing and browsing
Downloading and uploading of data using FTP (File Transfer Protocol)
Provides complex counting database selections, intermediate to advanced data file manipulations data matching and de-duplication
Carry out data extractions for basic to advance campaigns
Involves with ad hoc inter-departmental projects as when required
Assists with the development of junior members of the Data Delivery and Sales functions
Supports the Sales Teams on a daily basis by offering advice on data and assistance with campaign planning
Responsible for ensuring that output meets or exceeds the delivery service level agreement
Carry out any other task as reasonably requested by the line manager or departmental director
November 2002 – November 2003
Viva Entertainment – Shopwise II, Vito Cruz Ext., Makati City Philippines
Marketing Assistant
Responsible in preparing weekly and monthly sales reports and inventories
Ensures proper merchandising
Assists visitors with their inquiries
Endorses company products
Other task that may be related to sales and marketing
April 2002 – July 2002
Hong Kong & Shanghai Banking Corporation – SM Manila, Philippines
Marketing Assistant
Offers credit card inside the mall
Assists customers with their queries and applications
Forecasts qualified customers
Ensures that the quota meets within the day
Convince customers by using marketing strategy
Other task that may be related to sales and marketing
Jollibee Foods Corporation
Service Crew
July 2002 – April 2001 – Maysilo Boni Avenue, Mandaluyong City
August 1998 – May 1999 – Uniwide Edsa Central, Mandaluyong City
September 1997 – January 1998 – Bustillos Sampaloc, Manila
November 1996 – May 1997 – Marketplace, Mandaluyong City
January 1996 – June 1996 – General Kalentong, Mandaluyong City
Ensures standardized products from its quality and freshness
Forecasts the flow of customers on a daily and time basis
Assists new members in the team
Ensures to meet the turn around time
Maintains the cleanliness of each in every stations
Endorses all pending activity to the next shift
Supports other team when left alone in the station
Responsible in monthly and year-end inventories
Provides proper preparations in bulk orders and parties
Controls and holds the finished product as when the team needs to stop their productions
Carry out other task that may be assigned as production controller crew
EDUCATION
1995 – 1999
Eulogio ‘Amang’ Rodriguez Institute of Science and Technology
Nagtahan Sampaloc, Manila
Bachelor of Science in Business Administration (Major in Management)
Tertiary
1990 - 1994
Elpidio Quirino High School
Bacood Sampaloc, Manila
Secondary
1984 – 1990
Tomas Earnshaw Elementary School
Punta Sta. Ana, Manila
Primary
TRAININGS AND SEMINARS ATTENDED
Our Passion (Customer Service) – March 2015 (Gargash Enterprises)
My Passion (Customer Service) – January 2014 (Gargash Enterprises)
Effective Telephony Skills – 2012 (Gargash Enterprises)
Station Leadership Development Program – 1999 (Jollibee Uniwide Edsa)
How to Become A Successful Entrepreneur – 1998 (School Sponsored)
PERSONAL INFORMATION
BIRTHDAY : 2nd October 1978
BIRTHPLACE : Manila
CITIZENSHIP : Filipino
GENDER : Female
RELIGION : Catholic
LANGUAGES : English and Filipino
REFERENCES
Available on request.