Customer Service and office skills
Resume:
Lori Walters
North Port, FL *****
*************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Prep Cook/Front counter
Chick-fil-A - Port Charlotte, FL
October 2016 to Present
• Prepare vegetables for salads and fruit for fruit cups
• Order produce and check in
• Enter monthly reports into system
• Greet guests
• Take orders and prepare beverages
• Serve orders
Clerk/Cashier
Dunkin Donuts - Venice, FL
September 2015 to Present
• Take orders
• Make coffee
• Run cash drawer
• Keep all areas of store clean
• Greet customers
• Explain products
Accomplishments
customers gave me good reviews on website, noticing my patience with difficult customers and always smiling
Skills Used
good customer service, ability to remember orders and fill them properly File Clerk I
Serco/ SI International - Lee's Summit, MO
November 2007 to April 2015
Responsibilities include:
* Ability to pass multiple types of back ground checks for USCIS computer systems
* Worked with immigrant files
* Inspected all work processed to insure procedures were performed properly
* Emphasized ability to produce work at above average accuracy rate
* Researched and resolved any discrepancies in files
* Studied SOP necessary for specific job being performed
* Completed Interfiling process
Assistant Manager/Dispatcher
Durham School Services - Oak Grove, MO
July 2006 to March 2007
Responsibilities included:
* Trained new School Bus Drivers
* Scheduled safety meetings, field trips and outside charters
* Answered phone calls and communicated with bus drivers on route
* Substituted driving when a driver was unable to perform their job
* Evaluated drivers on their abilities
* Appointed routes and trips to drivers
* Guided drivers on how to handle students
* Handled bus issues with school Administrators
* Assisted handicap students
* Addressed driver concerns
* Dealt with parent concerns using customer service skills School Bus Driver/ Safety Trainer
Durham School Services - Oak Grove, MO
February 2004 to July 2006
Responsibilities included:
* Transported students to and from school and activities
* Ensured child safety as a school bus driver
* Inspected busses before State Inspection
* Loaded and transported handicap/wheelchair students
* Organized topics for safety meetings
* Accomplished safe driving record and earned Driver of the Month Award Clerk/ Maintenance
Oak Grove School District - Oak Grove, MO
May 2000 to May 2003
Responsibilities included:
* Sorted and delivered mail to schools within district
* Maintained school grounds by mowing, weed eating, shoveling and picking up litter
* Transported "alternative" students to schools outside of our district
* Ran errands for maintenance department and Central Office
* In charge of upkeep on school owned vans
* Worked as Custodian when needed within the school district Mail Clerk
Hallmark Cards Inc - Kansas City, MO
April 1998 to January 2000
Responsibilities included:
* Managed and analyzed incoming mail
* Sorted, filed and delivered mail throughout location
* Applied proper postage to outgoing mail
* Filled in for other mailroom employees
* Learned all mail routes and responsibilities
Education
High School Diploma
North Kansas City High School - North, Kansas, US
1983 to 1987
Skills
• Coffee Experience
• Produce Experience
• Custodial Experience
• Mowing
Certifications and Licenses
food handler certificate
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