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Administrative Assistant Sales

Fergus, ON, Canada
September 23, 2020

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Home: 519-***-**** Cell: 647-***-****



• Extensive experience working in administrative, customer service and supervisory roles

• Excellent interpersonal, communication, time management and multi-tasking abilities

• Experienced in planning and scheduling facilities and equipment within time and resource constraints

• Effective in fast-paced environments that require the ability to work under pressure, adapt easily to operational changes and make decisions to meet deadlines

• Familiar with MS Word, EAS/Time Management and CRT operations, OPSIS and radio work

• Creative problem solver who can generate workable solutions to resolve grievances resulting in win- win situations and more positive interactions and understanding within the team

• Flexible team player; available to work: weekends, evenings, holidays, and overtime

• Multilingual - Hindi, Gujarati, Punjabi, and English

• Exceptional work ethic and record of attendance


Shell Canada, Fergus, ON 2017 – Present


• Responsible for managing a busy service station and convenience store

• Train and supervise team members; assign work activities and set weekly schedules

• Purchase and receive incoming stock from suppliers; verify for accuracy

• Process cash, credit, debit and gift card transactions in a timely manner

• Effectively resolve customer service issues and de-escalate situations

• Arrange for maintenance of equipment and building as needed

• Enter all data associated with sales and fuel readings into computer system

• Update management on any concerns or potential issues Copper Point Resort, Invermere, BC 2010 – 2016

Senior Administrative Assistant

• Responsible for all front desk operations and providing an exceptional guest experience

• Received, booked and confirmed reservations in-person, via telephone and online

• Researched and provided guests with information on local “points of interest”

• Calculated final bills and processed payments (e.g. cash, credit, debit)

• Responded to customer inquiries/emergencies in a timely fashion

• Used Marriott software to analyze and review daily transactions for both the golf course and hotel operations, as Night Auditor


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Air Canada, Toronto, ON 2004 – 2010

STOC Coordinator & Station Attendant

• Monitored online and interline connection movements; adjusted operating plans accordingly

• Proficient with on-loading and off-loading the aircraft, baggage and load planning

• Planned and coordinated use of gate assignments; optimized service within operating constraints

• Compiled and reported daily on performance and provided a shift synopsis

• Examined on a continuous basis, the possibility of service disruptions to ensure preventative and/or corrective action was taken

• Reported incidents, irregular operations and other information that may warrant special attention

• Performed various office duties such as: data entry for baggage or load-in-load sheet

• Investigated reasons for customer delays and ensured recording of delays were accurate and up-to-date

• Assessed contract carriers and outside agencies for service and equipment used, outside of agreements Air Transat Holidays, Toronto, ON 2005 – 2006

Call Centre Agent (Part-Time)

• Received weekly financial target of $10K per week; consistently exceeded sales targets and was acknowledged as one of the top 10 sales team members

• Identified customers specific travel needs and provided a variety of options/solutions

• Successfully promoted products and was actively involved in both cross and upselling customers

• Responded to calls in a courteous, professional, accurate and knowledgeable manner

• Completed bookings and process online financial transactions; issued receipts by email OTHER EMPLOYMENT EXPERIENCE

Quality Control Inspector, Polycon Industries, Guelph, ON 2003 – 2004 Administrative Assistant, Power Plus Sales & Services, India 1996 – 2002 EDUCATION AND TRAINING

South Gujarat University, India

Bachelor of Commerce Degree

NIIT, India

Accounting & Travel Package Course

*Courses: MS Word, MS Excel and PowerPoint, SQL Programming Language REFERENCES AVAILABLE UPON REQUEST

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