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Customer Service

Location:
Lagos, Nigeria
Salary:
80,000-100,000
Posted:
September 22, 2020

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Resume:

Ajirobaju Olanrewaju

Address: Plot ***A first avenue A close Gowon estate ipaja

Email: adgbz7@r.postjobfree.com

Phone Number: +234**********

State/LGA: Ondo/Irele

Sex: Male

PERSONAL PROFILE:

Customer Service Representative at Broadshift Nigeria Limited

Focused and determined finance Graduate from the University of Lagos, akoka-banking and finance B.sc

Keen on seeking a challenging career where I can upgrade my skills along with contributing my complete dedication and commitment to the organization I would be associated with.

RELEVANT WORKING EXPERIENCE

Jun 2018 – Date – Customer Representative at Broadshift Nigeria Limited

Broadshift Nigeria Limited is a Technology company which engages in bulk sms, online payments and web hosting .

Duties

Attract potential customers by answering questions regarding our magazines;suggesting information about other magazines.

Open customer accounts by recording account information such as birthday dates, anniversary services etc.

Maintain customer records by updating account information.

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

KPI

Settling the minimum of 80 customer complaints by chats per shift

Sorting of In-Progress Customer transactions to the tune of at least 100 customer transaction per shift.

Answering the minimum of 80 customer complaints and enquiry mail per shift

Engaging with at least 70 customers and resolving or escalating complaints through our call center channels per shift

Nov 2017 – May 2018 – Customer support Whogohost Limited

Whogohost Limited is a web solutions company which engages in web hosting, domain registration and web security

Duties

Attract potential customers by answering questions regarding our magazines;suggesting information about other magazines.

Open customer accounts by recording account information such as birthday dates, anniversary services etc.

Maintain customer records by updating account information.

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

KPI

We have a target of settling all the customer service and technical complaints/tickets to the tune of at least 70 tickets per shift.

Engaging with at least 60-100 customers through our chatting channels

Ensuring that all phone call queries are resolved within 1minute and 30 seconds.

Mar 2017 – Oct 2017 – Billing Officer Whogohost Limited

Whogohost Limited is a web solutions company which engages in web hosting, domain registration and web security

Duties

Attract potential customers by answering questions regarding our magazines;suggesting information about other magazines.

Open customer accounts by recording account information such as birthday dates, anniversary services etc.

Maintain customer records by updating account information.

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

KPI

A minimum of 105 billing tickets should be added to pending invoices per shift.

EDUCATION AND QUALIFICATION

2010 to 2014 University of Lagos, Nigeria - BSc (Hon) banking and finance

Modules:

Theory of corporate finance

Principles of macro and micro economics

Introduction to risk insurance

Fundamentals of financial accounting

Business law

TECHNICAL SKILLS

Call center experience

Microsoft office proficiency

Problem solving

Consumer relation

CERTIFICATION AND AWARDS

Inbound Marketing Certification

·Saylor Academy customer service certificate

DISSERTATION AND TECHNICAL PAPERS

THE EFFECT OF CREDIT RISK ON THE PROFITABILITY OF NIGERIAN-BANKS. this dissertation is focused on the rather adverse/negative occurrence Nigerian banks go journals and financial statements of each of the Nigerian banks

THE EFFECT OF MERGERS AND ACQUISITION ON THE NIGERIAN-ECONOMY. this dissertation distinguishes the profitability of companies in the Nigerian financial sector it is focused on companies which operate alone and companies which operate jointly and the span is 2005-2010

THE PRE & POST CONSOLIDATION EFFECT OF THE BANKING INDUSTRY This research explores the effect of this consolidation on both the banks and the Nigeria economy and tries to find out if the induced CBN reform has changed the market structure of the banking sector: increased the efficiency and reliability of the banks and created opportunities for financial institutions.

A REVIEW OF THE ACTIVITIES OF THE WORLD TRADE ORGANIZATION(WTO) This dissertation takes a look at the World Trade Organization, its activities and its policies and furthermore provides an unbiased perspective to the effects of these activities and policies on the world trade activities and general economic welfare

HOBBIES AND INTEREST

Reading and Writing- I love making observations,broadening my horizon as well as applying creative thinking and perspective into writing in form of journals

Travel- Love to travel and visiting new places, my next dream destination is Asia.

REFERENCES

Available on request



Contact this candidate