IT Service Manager
Resume:
Brian Neudigate
Self-driven ITIL experienced process manager with a history of tenaciously taking on projects and solving issues through technical analyzation and effective interpersonal skills
Irvine, CA
**********@**********.***
*****.*********@*****.***
PROFESSIONAL EXPERIENCE
Novalis IT
Principal IT Service Management Consultant 2019-current
• Designed and deployed IT Service Management focused on Service Operations.
• Managed Incident and Problem Management employees.
• Process engineering/Re-engineering for complex multi-step implementation projects with a large number of failure modes.
• Data Analytics utilizing Power BI and other tools to evaluate current implementations and recommendations of improvements.
• Project Management for Dynamics 365 and Office 365 Implementations
Atos IT Solutions (formerly Siemens; 2011)
ITSM Sr. Problem Manager 2012 - 2017
• Problem manager focused on root cause analysis spanning all sectors of the business including internal and external facing customers.
• Coordination of associated corrective actions and associated projects through completion.
• Requested as a SME for Incident reduction projects to reduce volumes, handle times, design monitoring automation, monitoring best practices and to solution downstream suppression mechanisms.
• Managed Proactive Problem Management for trending and analysis in order to reduce non-actionable incident and event volume in customer environments.
Siemens IT Solutions
Project Manager Business Intelligence 2008 - 2012
• Managed Business Intelligence reporting projects and performed analysis of contract statements of work, business activities, service delivery performance, service levels (SLA, KPI’s) and any other key indicators to support the delivery and interpretation of business information to management.
•Managed onshore and offshore technical resources to deliver project requirements. Always within budget and on time.
Enterprise Automation & Monitoring Solutions Engineer 2004 - 2007
•Designed, integrated, developed and deployed enterprise technology solutions to meet service delivery process requirements related to customer infrastructure monitoring projects.
•Managed multiple full life cycle integration and customer migration projects including data center and application monitoring solutions.
•Customized monitoring solutions for applications, databases, middleware and developed synthetic end to end solutions.
EDUCATION
Xavier University Bachelor of Arts - Liberal Arts
Cincinnati State College Associate - Computer Information Systems
SKILLS
Broad IT Technical Base
Outgoing and Proactive
Adaptive communication skills
Innovative Problem Solver
ITIL Experience
Results oriented manager
CERTIFICATIONS
Lean Six Sigma Black Belt
Six Sigma Green Belt
ITIL V3
Networking
PREVIOUS WORK HISTORY
Gatekeeper Systems
IT Program Management 2018-2020
Atos & Siemens
IT Service Manager 2017
Process Engineer Six Sigma BB
2007-2008
GE Corporate
Operations Support Specialist
2003-2004
Service Delivery Analyst
2000-2003
Contact this candidate