Brian Neudigate

Self-driven ITIL experienced process manager with a history of tenaciously taking on projects and solving issues through technical analyzation and effective interpersonal skills

Irvine, CA

949-***-****

adgbua@r.postjobfree.com

adgbua@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Novalis IT

Principal IT Service Management Consultant 2019-current

• Designed and deployed IT Service Management focused on Service Operations.

• Managed Incident and Problem Management employees.

• Process engineering/Re-engineering for complex multi-step implementation projects with a large number of failure modes.

• Data Analytics utilizing Power BI and other tools to evaluate current implementations and recommendations of improvements.

• Project Management for Dynamics 365 and Office 365 Implementations

Atos IT Solutions (formerly Siemens; 2011)

ITSM Sr. Problem Manager 2012 - 2017

• Problem manager focused on root cause analysis spanning all sectors of the business including internal and external facing customers.

• Coordination of associated corrective actions and associated projects through completion.

• Requested as a SME for Incident reduction projects to reduce volumes, handle times, design monitoring automation, monitoring best practices and to solution downstream suppression mechanisms.

• Managed Proactive Problem Management for trending and analysis in order to reduce non-actionable incident and event volume in customer environments.

Siemens IT Solutions

Project Manager Business Intelligence 2008 - 2012

• Managed Business Intelligence reporting projects and performed analysis of contract statements of work, business activities, service delivery performance, service levels (SLA, KPI’s) and any other key indicators to support the delivery and interpretation of business information to management.

•Managed onshore and offshore technical resources to deliver project requirements. Always within budget and on time.

Enterprise Automation & Monitoring Solutions Engineer 2004 - 2007

•Designed, integrated, developed and deployed enterprise technology solutions to meet service delivery process requirements related to customer infrastructure monitoring projects.

•Managed multiple full life cycle integration and customer migration projects including data center and application monitoring solutions.

•Customized monitoring solutions for applications, databases, middleware and developed synthetic end to end solutions.

EDUCATION

Xavier University Bachelor of Arts - Liberal Arts

Cincinnati State College Associate - Computer Information Systems

SKILLS

Broad IT Technical Base

Outgoing and Proactive

Adaptive communication skills

Innovative Problem Solver

ITIL Experience

Results oriented manager

CERTIFICATIONS

Lean Six Sigma Black Belt

Six Sigma Green Belt

ITIL V3

Networking

PREVIOUS WORK HISTORY

Gatekeeper Systems

IT Program Management 2018-2020

Atos & Siemens

IT Service Manager 2017

Process Engineer Six Sigma BB

2007-2008

GE Corporate

Operations Support Specialist

2003-2004

Service Delivery Analyst

2000-2003

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