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Manager Customer Care

Location:
Pretoria, Gauteng, South Africa
Posted:
September 22, 2020

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Resume:

Confidential Page * CV / AM Jacobs

CURRICULUM VITAE

Personal Information:

Name / Surname: Anna Maria Jacobs

Nickname: Ria

Date of Birth: 6 November 1959

Marital Status: Married

Nationality: SA Citizen

Home Language: Afrikaans

Other Languages: English (Read, Write and Speak)

Criminal Record: None

Health: Good

Home Address: Pretoria

Postal Address: PO Box 38628, Garsfontein East, 0060 Contact Details:

Cell 082-****-***

Email: adgbu3@r.postjobfree.com

Drivers License: Code A & EB

Transport: Yes (own)

School Education: Matric (1977)

LaRochelle Solutions t/a Bronberg Connect

Debtors Supervisor Mr Bjorn Staunton 082-***-****

Jan 2018 – until today Full time

Experience

• Make all the bookings for new installations, phone clients and follow up.

• Debtors: 6 staff members working under my supervision.

• Handle +8500 debtor’s account.

• Handle all the cancellations and queries. Customer Care

• Report daily send out of all the cancellations.

• Handel varies companies monthly billing. (Personal attention)

• Daily and Monthly invoicing.

• Handle all the suspension of clients.

• Signup new contracts (Sales). Send quotations out to clients.

• Create new PPOE for new clients.

• Accountability Program for all the outstanding accounts (ITC)

• Assist our Financial Manager and help with any queries from HQ.

• Rebates for varies companies monthly.

• Daily Customer Requested Account & Billing Changes.

• Compliance check before we do Invoicing.

• Handle various Resellers accounts.

• Problem solving.

• Roll over done monthly.

PREVIOUS EXPERIENCE:

Vigano cc

Bookkeeper / HR

Nov 2016 – Dec 2017 Contract End

Experience

• Bookkeeping; payroll; bank deposits, petty cash, debits & credits. Month-end reconciliations.

• An exceptional team player with great communication skills. Supported fellow co-workers.

• SARS: E-filing / Easy-filing / Income tax.

• Bookkeeping for various small businesses.

• Admin / Filing / Switchboard

Confidential Page 2 CV / AM Jacobs

Bookkeeper – Human Resources – Main Duties & Responsibilities (Daily / Monthly duties) 1. Filing daily.

2. Capturing of transactions including bank statements. 3. Capturing Suppliers Invoices.

4. Capturing Customers Invoices to integrity system and pastel to balance for year-end accruals. 5. Capturing (2 x Petty Cash books) cash transactions and all other primary source documents. 6. Data capturing of customs vat invoices to reconcile with the SARS vat control account. 7. Reconciliation of bank accounts and other accounts. 8. Check that all the correct information are on the invoices. 9. Payments to suppliers etc.

10. Follow up all account queries where apply.

11. Monthly reports.

12. Monthly VAT reconciliation to be done, paid recons and submitted every second month. 13. Fica documents / Rica / or any other statutory docs required for applications, always to be up to date.

14. UIF to be up to date, paid / returns done / and recons done and submitted Monthly quarterly and yearly.

15. Workman’s compensation to be up to date, paid / returns done / and recons done and submitted monthly and yearly.

16. PAYE up to date, paid/ returns done / and recons done and submitted, monthly and yearly. 17. Management Reports monthly with Accountant.

18. Payroll done monthly.

19. Personnel information to be keep and up to date. 20. Leave application capture on spreadsheet and Payroll. 21. Staff accounts on Pastel.

22. Tax Returns to be submitted

• IT12 Individual return

• IT 14 Return of Income

• IT 34 Verification of an Assessment

• EMP201 Employee's Monthly Return (PAYE/UIF/SDL)

• IRP5 Employee’s tax certificate.

• EMP501 Reconciliation of tax deductions.

• IRP6(c) Return for payment of provisional tax

• VAT201 Monthly Vat return (Monthly)

23. Other Returns to be submitted

• U.I.F Returns (UI-19) when needed

• Workmen's Compensation Returns (WCC)

• Application Tax Clearance Certificate when needed

• Application Letter of Good standing (WCC) when needed

• Annual lodgements’ with CIPC

24. Payroll administration

• Salary Structuring and Calculation from Timesheets

• Capture the information on Payroll

• Pay-slips (Electronic / Printed)

• Payroll Reports Prints

• Registration as employer with SARS

• Registration as employer with DOL

• Registration as employer with Compensation Commission Confidential Page 3 CV / AM Jacobs

• Calculation, completion, and submission of EMP 201 returns

• EMP 501 reconciliations and tax certificates (IRP5)

• Declarations with DOL (UI-19)

• Annual wage returns with Compensation Commission (WCC) 25. HR services

• Capture leave / sick leave etc from the Attendance Registers

• Check that the Leave Application forms are correct according to the Attendance Register. Presi-Pac cc t/a Red Vanilla Deli (Self employed)

Catering / Deli for Medipost Gezina

Nov 2014 – Oct 2016

Experience

• Baking / Cooking for the Canteen (1400 employees)

• Catering / Platters

IC Financial Consulting Faerie Glen (Pty) Ltd

Sept 2011 – Oct 2014

Position: General Manager: Financial Controller, Personal and Administration, PA for the Accountant. Experience

• Bookkeeping; payroll; bank deposits, petty cash, debits & credits. Month-end reconciliations.

• An exceptional team player with great communication skills. Supported fellow co-workers.

• SARS: E-filing / Easy-filing / Income tax.

Nedile Lodge (Pty) Ltd Do only the Bookkeeping / Payroll on monthly basis March 2005 – Aug 2011 From Sept 2011 – Contract expires end of Feb 2017 Position: General Manager: Financial Controller, Reservations (doing all the reservations for the lodge) and General Marketing, Personal and Administration. Experience

• Worked with Operators and Agents and the Travel Industry.

• Quotations and bookings for accommodation.

• Marketing of the Lodge

• An exceptional team player with great communication skills. Supported fellow co-workers.

• Interaction with and response to the Lodge Manager and staff, and clients regarding the booking and other matters.

• Bookkeeping; payroll; bank deposits, petty cash, debits & credits. Month-end reconciliations. Kagiso Projects International

2001 – 2005

Position: Financial Controller for more than one business (3 companies) Secretary (PA). General administration and office duties. Petty Cash, Weekly payments for contractors on site. Red Door Real Estates

Estates Agent

2000 – 2000 Work for 12 months only.

Position: Estate Agent (work for myself on commission basis) Von Wilich & Vrba

Consulting Engineers

1984 - 2000

Position: Caddie / Draughtsman (drawings on Caddie program) for Civil and Structural Department, Typing all Tender Documents, Financial Controller, Secretary (PA) General Administration, Switchboard and General Offices duties. (Girl Friday)

Confidential Page 4 CV / AM Jacobs

Watermeyer, Legge, Piesold & Ulmann

Consulting Engineers

1980 - 1984

Position: Draughtsman (drawings on drawing board) for Mechanical, Civil and Structural Department, Typing all Tender Documents, Secretary (PA) General Administration, Switchboard, General offices duties. (Girl Friday)

Yskor Pretoria

1978 - 1984

Position: Draughtsman (drawings on drawing board) for Mechanical Engineering COMPUTER EXPERIENCE

Word Excel Pastel 17 Pastel Payroll

Caddie - Other computer program (not in use anymore) GENERAL

Reservist in SAPS Brooklyn Pretoria: Co-ordinator for the Reservist (2009 until date) Reservist in SAPS Pretoria: Area Special Task Team (2001 – 2009) Reservist in SAPS Garsfontein Pretoria: 2000 - 2001 FUTURE AMBITIONS AND PERSONAL ATTRIBUTES:

It is my goal to gain as much knowledge as possible and improve myself. I am self motivated, discipline, dedicated and very positive in my way of thinking. I am a hard-working person. I like to work with people, and I am a good communicator. Keen to learn and acquire new skills, responds positively to feedback. Demonstrates initiative and contributes ideas.

Flexible, adaptable, and calm when working under pressure. REFRENCES:

Mr Bjorn Staunton 082-***-**** Bronberg Connect

Mr Jacky Mathibela 082-***-**** Vigano cc

Helena Claassen 082-***-**** Claassen Financial Services Work with Helena monthly on several small businesses Hennie Kriek 082-***-**** Nedile Lodge (Pty) Ltd

Kobus Botha 082-***-**** IC Financial Consulting (Pty) Ltd Robert Ainslie 082-***-**** Von Willich & Vrba (w) 012-***-**** Tina Ainslie 082-***-**** Von Willich & Vrba (w) 012-***-**** Capt. Atur D’Almeida 082-***-**** SAPS Special Task Team Reservist



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