Social Media Customer Service

Kasey Price

*** *** *** **. **** City, AL *****

********@*****.*** 256-***-****

Education:

Jacksonville State University, Jacksonville AL December 2017 B.S. Management

• Concentration in HR; Minor in Sports Management

Southern Union State Community College, Wadley AL May 2015 A.S. General Studies

• National Honors Society

• Women’s Basketball

Professional Experience:

Peoplelink Staffing Solutions Birmingham, AL September 2018- Present Sr. Technical Recruiter – Skilled Trades and Engineering

• Handle full cycle recruitment; requirement qualification, sourcing strategy, screening process, candidate selection and identification, placement and performance

• Consult with account managers and company managers to ensure qualifications of requisitions open across multiple clients, industries, and locations

• Builds strong and diverse candidate pipelines for focus job titles by utilizing multiple recruiting & social media platforms, strategic sourcing activities including job fairs, BOOLEAN searches on multiple platforms such as Zip Recruiter, Indeed, and LinkedIn, job postings, LinkedIn Recruiter, and our main portal system that allows us to reach hundreds of job boards instantaneously.

• Manage broken accounts such as Mercedes Benz United States International and other Tier I and Tier II Automotive Suppliers in Alabama

• Source and screen potential candidates for contract, contract to hire, and direct hire opportunities

• Analyze candidate information to determine best matches between candidates and job openings

• Interview prospective candidates and educate the candidates on company/process

• Coordinate interviews between clients and candidates while preparing candidates for their face to face interview with hiring managers

• Build relationships with a network of candidates qualified in our top 5-10 skillsets

• Keep up with popular trends in the staffing and recruiting industry to attract top talent

• Visit client’s plants or offices to gain cultural feel to ensure great matches

• Concentration (Maintenance Technicians, Multi-Skilled and Electrical, Quality Engineers, Quality Managers, Process Engineering, Finance, Accounting, Human Resources, Logistics, Manufacturing Engineers, Mechanical Engineers, Designers/Drafters, Quality Techs, Warehouse- Shipping and Receiving, Sourcing Specialist/Buyers, Electrical/Controls Engineers)

• Ranked among the top offices/recruiters of Peoplelink and awarded an incentive trip for 2019 Enterprise Rent-A-Car Birmingham, AL February 2018-September 2018 Management Trainee

• Control the flow of contracts from branch to administration for auditing

• Train new hires to inspect, rent, return, audit, along with various other aspects of running the business

• Audit and inspect the work of service agents to ensure quality vehicles for our customers

• Inspect vehicles in fleet upon check out and return for any damage

• Manage incoming reservations

• Manage the availability of vehicles

• Ensure every customer is completely satisfied with vehicle and customer service

• Manage service and recalls for 250+ vehicles

Honda Manufacturing of Alabama, LLC Lincoln AL August 2016-August 2017 Associate Relations Co-op

• Assisted associates daily with payroll, benefits, and timecard questions

• Managed termination process and files

• Interviewed associates leaving Honda

• Audited exit worksheets, payroll spreadsheets, etc.

• Investigated issues plant wide as AR Rep

• Utilized Kronos, Papervision, and Mainframe on an everyday basis Staffing and Development Co-op

• Represented company at college career fairs and informed candidates about full time and student opportunities

• Staged new hire orientation every three weeks

• Led candidates in the hiring process, including interviews, phone screens, plant tours, and submitting background checks

• Utilized RecSolu to manage recruitment events and ensure candidates’ information is input

• Supported plant wide projects including PTO prescheduling, Manufacturing Day, and record retention.

• Utilized Taleo, Kronos, and RecSolu on an everyday basis Olive Garden Oxford, AL Birmingham, AL January 2015- February 2018 Certified Trainer/Hostess/To-Go Specialist

• Greet guests and provide excellent customer service to ensure an enjoyable dining experience

• Monitor inventory to maximize order efficiency

• Handle or control $2000+ daily and nightly sales and cash transactions

• Produce guidelines for trainees to follow during a work day

• Meet customers’ needs with quality service and quality food

• Train new hires on Host Team and To-Go Team

Skills

ATS Systems and Software

Avionte Classic

Avionte Bold

Boolean Searches

Kronos

Papervision

RecSolu

Taleo

Microsoft Office

Recruiting

HR

Training and Development

Management

Conflict Resolution

Investigations

Associate Relations

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