Driver massager

Curriculum Vita: Alvin Mazwi Nene

Contact Numbers:

Cell phone: 074*******

E-mail : *********@*****.***

Residential Address:

*** ****** **** ************ ****** 4091

Languages

Language

English

Zulu

Xhosa

Verbal

Good

Good

Good

Written

Good

Good

Good

Drivers Licence

Code 10 with PDP

Interests :

Reading,working out,knowing more about whats going in and around the world

Education and Training

Secondary School :

Bonela Secondary School

2012–Grade 12

Subjects Passed :

Enlish 1st Langauge

Isizulu 2nd Langauge

Travelling Tourisum

Dramatic Arts

Mathamatics lit

Hospitality

Life orientation

Employment History

Company: Unlimited PTY (Call center)

Position : Telesales agent

Duration : February 2014-january 2015

Reason For Leaving: better opportunity

Key Responsibilities:

●Establish and maintain a professional relationship with clients.

●Coordinate with various departments so that the customer’s expectations are met.

●Conduct account analysis in order to maximise account performance.

●Identify sales opportunities on existing and new accounts by cross selling and up selling.

●Ensure monthly sales targets and key performance indicators are met consistently.

●Submit weekly and monthly reports on account performance and sales achieved.

Company: Febiani retail store

Position : Sales Agent (retail store)

Duration: February 2015 - December 2016

Reason For Leaving: better opportunity

Key Responsibilities:

●Plan resources

●Manage floor stock

●Manage Contact with client

●Update feedback on new stock

●Set and maintain departmental standards

●Monthly reports

●Conduct staff meetings

Company : Big guy transportation

Position : Taxi driver (public transport driver)

Duration : October 2015 - March 2016

Reason for leaving : job was part time for weekends

Key Responsibilities

●Picking up passagers and dropping them at preferred destination

●Insuring destination is correct

●Cash up after working

Company: Capitec Bank PTY

Position : Client Services Champion (joe slovo branch

Duration : 2016 February – February 2018

Reason For Leaving: Moved to another branch

Key Responsibilities:

●Collaborate with fellow managers to create strategic plans on enhancing customer satisfaction

●Managing 10 consultants in a team in daily and to provide them with tools to maintain and increase service levels for both internal and external clients.

●Distribute reports on a daily/weekly/monthly basis for operational and service level statistics

●Handle escalations/complaints from corporate clients and ensuring that these are resolved timeously

●Monitor queues and adjust the amount of consultants available on the different queues depending escalation

●Have extensive knowledge of all products and services offered by capitec bank as a fast growing campany

●Provide training and coaching sessions to improve quality assessment scores for consultants.

●Constantly implementing new policies and procedures across the floor and maintaining schedule adherence.

Company: Capitec bank PTY

Position : Client Services Champion (407 Smith street)

Duration : February 2018 – Octomber 2018

REASON FOR LEAVING :better opportunity

Key Responsibilities:

●Collaborate with fellow managers to create strategic plans on enhancing customer satisfaction

●Managing 10 consultants in a team in daily and to provide them with tools to maintain and increase service levels for both internal and external clients.

●Distribute reports on a daily/weekly/monthly basis for operational and service level statistics

●Handle escalations/complaints from corporate clients and ensuring that these are resolved timeously

●Monitor queues and adjust the amount of consultants available on the different queues depending escalation

●Have extensive knowledge of all products and services offered by capitec bank as a fast growing campany

●Provide training and coaching sessions to improve quality assessment scores for consultants.

Constantly implementing new policies and procedures across the floor and maintaining schedule adherenc

Company: Discovery Medical Aid ( Call Center customer service)

Position : Client Service Agent

Duration : 2018 October - 2019 November

REASON FOR LEAVING : Unable to continue due to personal reasons

Key Responsibilities:

●Provide excellent customer service support

●Maintain key performance indicators and schedule adherence

●Assist with correcting claims captured incorrectly,escalating claims not processed and give factual service

●Take responsibility of processes not followed but the campany and fixing those mistakes while speaking to the client and making sure all inquiries opned member get feedback on them

Company : DSV logistics

Position : Driver

Duration : 2019 January - 2020 August

REASON FOR LEAVING : contract ended

●Picking and dropping parcels to and form client

●Insuring correct parcel is delivered at correct address and to correct person

●Meeting delivery target and deadlines

●Maintaining hygiene in and outside the vehicle

●Insuring Condition on vehicle is good and standard at all times befor an after duties

References

Name: Irene Govender

Company: Unlimited PTY

Position : Team leader (OWNER)

Cell Number: 071-***-****

Name: Wesly

Company: Fabiani

Position : Store Manager

Cell Number: 073-***-****

Name : Mlamuli

Company : Big guy transportation

Position : general manager

Cell Number : 079*******

Name: Maggie Pillay

Company: Capitec Bank PTY

Position : Branch Manager

Cell Number: 084-***-****

Name: Lee Khan

Company: Capitec Bank PTY

Position : Branch Manager

Cell Number: 084-***-****

Name: Alvin Mirza

Company: Discovery Medical Aid

Position : Team Leader

Cell Number: 072-***-****

Name: rajesh

Company: DSV logistics branch manager

Position : Branch Manager

Cell Number: 084-***-****/078-****-****

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