Customer Service Sales

Melissa Woolery

****************@*****.***

832-***-**** (c)

Highly motivated, skilled professional seeking career advancement. Enthusiastic commitment to customer service as a key driver to attainment of company goals.

Areas of Expertise

Consistently delivering high quality sales with above average profit per line, excellent customer satisfaction levels.

Ability to work independently and collaborates effectively with a variety of groups in various levels of an organization.

Professional Experience

Well Control School

Accreditation Assistant October 2015 - March 2019

Answer phone calls and provide customer support

Provide support to programs (monitor incoming emails, answer phone calls)

Provide support for eAccreditation (electronic accreditation software)

Provide support to Site Visitors, Review Committee members

Monitor Support Email

Communicate to support staff at eAccreditation (submit ticket requests, etc.)

Monitor and review all phases of substantive change requests

Review, forward to review, draft letters of non-compliance, review Progress Reports

Communicate with the Board of Certification for Program Director change requests and program degree level approvals

Work with Director of Accreditation on Site Visitor conflict of interest, scheduling, and support in eAccreditation

eAccreditation tasks to include: release of self-studies, new program applications, site visitor and review team assignments, release of rejoinders and progress reports

Work with Director of Accreditation to provide eAccreditation trainings for site visitors and program Administrators

AkinMears Law Firm August 2010 – July 2014

Head Secretary

Answered and quickly redirected incoming calls to appropriate personnel.

Greeted numerous visitors, including executives, vendors and interview candidates.

Handled in-person inquiries from clients and colleagues.

Called clients to schedule appointments and follow up visits.

Typed and proofread important documentation for clients.

Maintained a clean reception area, including lounge and associated areas.

Primrose School of Sterling Ridge August 2007 – June 2009

Pre-Kindergarten Lead Teacher

Create plans for daily activities in line with the school curriculum.

Engage in age appropriate activities with students in order to meet educational goals.

Conduct and document screenings throughout the classroom to ensure safety standards are met.

Participate in mentoring program to provide support and guidance to peers.

Constantly participate in training programs, providing training on the newest education innovations and standards.

YMCA October 2005 – May 2007

Site Director

Help my team create, improve and implement lesson plans

Supervised and assisted with extracurricular activities

Uphold accurate system tracking and data entry for student’s attendance

Monitor success of the students throughout the school year and discuss individual plans for intervention quarterly

Work with the other teachers and staff to maintain a culture that supports both professional and personal growth and development

Wolfies Restaurant & Sports Bar February 2004 – October 2005

Waitress

Provide the perfect service experience for every guest

Ensure the guest feels important and welcome in the restaurant

Apply positive suggestive sales approach to guide Guests

Serve the Guest in an accommodating manner

Assist in keeping the restaurant clean and safe

Education & Training

Aldine High School May 2003

High School Diploma

Lone Star Community College 2002-2005

I graduated high school a semester early and began taking college courses.

Texas School of Business

Dental Assisting Diploma 2008-2009

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment.

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