Sales Manager

Ahmad Dauod Suleiman Al-Qassas

Phone :(Mobile) 971*********

Dubai, UAE

E-mail: **********@*******.***

Personal Info.

Date of Birth: Nov 23, 1981 Place of Birth: Kuwait Marital Status: Married Nationality: Jordanian

Snapshot:

Accomplished senior management professional with 16 years of experience in implementing innovative export strategies for accomplishing business targets from the assigned territory, setting up a new division of export business (MENA, Horn of Africa and West Africa.

Distinguished for accomplishing profitability of 80% for the across different International markets in the current organization as well as previous; exploring challenging senior managerial assignments with a professionally managed organization to leverage acquired skills in accomplishing organizational business objectives.

Representation and exhibition visits in GCC and Black Africa such as Egypt, Algeria, Ethiopia, Sudan, Nigeria, Kenya, Tanzania, Ghana and others. Profile:

Strategic Planning –Opening a new market - Export Sales & Distribution - Specialized in African Markets - Business Restructuring - Market Planning- Feasibility & Market Studies – Organizational Development - Client Relationship Management - Cross Functional Team Coordination.

Professional Experience

1. THOMSUN METAL AND PIPES MANUFACTURING (Jun/2019 – Till Now) UAE- Ajman

Export Sales Manager

Opening new sales opportunities in Africa Market

Meets assigned targets for profitable sales volume and strategic objectives in assigned markets.

Manage regional sales pipeline and follow sales strategy to rapidly expand footprint in new markets.

Negotiations agree and set the objectives and commercial terms to ensure strong performance with the new clients.

Identify market segment and customer growth opportunities and develop appropriate growth plans.

Broaden network of vendors, distributors in international/Southern Africa markets;

Regularly observe and share knowledge of international market conditions, competition and opportunities.

Making periodic visits; exploring specific needs; anticipating new opportunities.

Travel abroad to visit customers, attend events, regional sales meetings in Africa Market

Market requirements, demand factors and making ongoing recommendations to our purchase department for products in demand, by clearly providing purchase targets.

Participate in exhibitions and generate leads.

2. Falcon Plastic Products Company (Oct/2018 – May/2019) Saudi Arabia- Riyadh

Export Manager

Establishing export sales by penetrating international markets, creating customers, and distribution channels mainly in all GCC countries, Yemen, Iraq, Syria, Jordan, Lebanon, Palestine, and all African countries.

Good awareness about the market conditions and government regulations in targeted countries.

Travel frequently to visit, negotiate, and close deals with potential international customers.

Follows customer’s orders, planning, and coordinate the international shipment of product.

Knowledge about international payment methods such as LC, LG… etc. and follows customers payments, control receivables balance, overdue amounts, and review credit limits and terms.

Organizing, attending, and representing the company in international related exhibitions.

Submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual countries& customer analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Provides historical records by maintaining records on countries and customer sales.

GCC - Kuwait UAE Bahrain, Yemen, Jordan, Iraq, Egypt, Somalia, Ethiopia, Sudan, Cameroon, Nigeria, Pakistan.

3. Batterjee Factory for Cosmetics, & Baby Care(Jul/2013 -Oct/2018) Saudi Arabia - Jeddah

Export Manager:

Planning, managing and following export activities, and working to achieve the planned export targets.

Establish and develop good business relationships with overseas clients and ensure their needs are met.

Opening new foreign markets for the company's products.

Suggests the export objectives and concludes them with GM and sets the necessary plans to achieve the approved objectives.

Coordinates export development efforts and promotes the Group's products in foreign markets.

Supervises the processing of samples required in coordination with the production department, and continues to send them to customers on demand.

To prepare the price list based on the company's policies and specifications of GM, and negotiate with customers to determine the detailed conditions of the export agreements,

Follow up the implementation of production of export orders and verify compliance with specifications and dates.

Direct and follow the financial and logistical procedures according to the approved systems and the terms of the contracts in coordination with the concerned departments.

GCC - Kuwait UAE Bahrain & Qatar, Yemen, Jordan, Iraq, Libya, Algeria, Tunisia, Morocco, Mauritania, Somalia, Tanzania, Ethiopia, Sudan, Senegal, Mali. 4. Alasalah For Photographs, (Dec/2008 – Jul/2013) Jordan - Amman

Customer Service Manager

Provide excellent customer service by answering or referring financial questions to correct supervisory staff.

Motivate employees to achieve personal goals and to consistently meet expected quotas.

Build a teamwork environment that encourages hard work and collaboration.

Ensure workflow efficiencies, customer service excellence quality assurance, and display merchandising.

Monitor the performance of personnel to ensure a productive work environment.

Organize the gallery activities included employee, equipment.

Meet customers' needs.

Promote customers up to complete services of wide objectives.

Give choices to the customers to choose different specifications which suite them ever though it differs from the offers made by the company.

Prepare bids and request offers.

The employee’s time sheet.

Organize employee files to provide information for personnel actions process and any needed documentation.

Follow up the reports produced by the time attendance system based on the direct supervisor instructions in this regard.

Coordinate staff recruitment and selection process: this includes preparing advertisements, checking Cv's, shortlisting, scheduling for interview and sending apology letter.

5. The Housing Bank for Trade & Finance(Aug/2004 – Nov/2008) Jordan – Amman

Customer Service

Handled vault, safe-deposit, ATM and night-drop activities Identified and made recommendation for process improvements.

Oversaw the implementation of organizational policies and procedures.

Ensured workflow efficiencies, customer service excellence and quality assurance.

Trained and motivated personnel in areas of customer service, invoicing management and display merchandising.

Cultivated strong customer relations and client loyalty as a result of dedicated customer service.

Education

Mu’tah University Jordan, Karak

B.A. Business Administration, 2000 - 2004

Housing Bank For Trade & Finance Jordan, Amman

Developed Excellence in Sales & Banking course, Aug/2004 – Feb/2005 By Bata Leadership & Coaching Transformations International Jordan, Amman Cross Selling, 15/July – 17/July 2008 (25 hour )

By Leader Training Academy Jordan, Amman

Award In Leadership Management, 8/Sept – 12/Sept 2012 (25 hour ) Multiple courses and workshops with the Saudi Exports Association

(Dec/2017 – Present)

Languages

Arabic: First Language English: Very Good

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