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Customer Service Representative

Brooklyn, NY
September 21, 2020

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Paula Warrington

*** *** ******** ***, ***.B Brooklyn, N.Y. 11207 Home 929-***-****


To become part of a team where I can continue to grow and share as well as contribute to the ongoing and future success of the company. EXPERIENCE

GoldenTouch Transportation April 1998- March 2020

/ Customer Service / Charter/ Group Coordinator

● Data Entry, faxing, filing, booking reservations, answering incoming calls

● Assisting with inquiries regarding transportation via phone, email,

● developing and introducing new strategies, discount programs and such to increase our potential, passenger count and revenue

● Working with drivers Log book, inputting data for drivers,

● Liaison between Hotel Concierges / Passengers and SuperShuttle

● •Handled all customer complaints, taking necessary steps to resolve issues, reviewing accounts

● • Handled lost and found items

■ represented the company in any legal matters resulting from lost and found as well as damage items

● worked with the accounting dept. in processing payroll, QA check requests, credit card payments and cash transactions Delia's Catalog Company

Customer Service Representative July 1997-April 1998

•Data Entry

•Taking and assisting customers with orders

•Handled customer complaints

Allied Telecom Systems

Human Resources Administrative Sept. 1993-July 1997

● •Scheduling Interviews / Setting up Appointments

● •Clerical duties (answering phones, database entry, typing, faxing, fiing)

● •Customer Service

● Updating inventory, maintaining inventory controls Franklin K. Lane H.S.

Student Aide Sept. 1990-June 1993

● •Clerical duties (answering phones, database entry, typing, faxing, filing) Customer Service

● Cashiering


Operating Platforms (MacOS, Windows 95/98/2000) Word Processing

(Microsoft Word, Corel, WordPerfect) Spreadsheets and Data Entry (Excel, Oracle)


Franklin K. Lane H.S.

Major: Business

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