Certified Pharmacy Tech (PTCB), 10+ years experience (retail&hospital)

SHELLY McDOWELL

*** ****** **** * Temple * GA * *0179 * 678/822/7336 * ***********@*****.***

PROFESSIONAL SUMMARY

Experienced and Nationally Certified Pharmacy Technician with a strength in managing multiple projects simultaneously, fostering a cohesive staff and offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

SKILLS AND QUALIFICATIONS

Nationally Certified - Attention to detail - Professional - Excellent communication skills - Customer service-oriented - Excellent planner and coordinator - Works well under pressure - Quick learner - Dedicated team player - Motivated self-starter - Committed to quality assurance - In good standing with the Georgia Board of Pharmacy

WORK HISTORY

2014-Present Tanner Health System – Villa Rica, GA (Medication Reconciliation Tech/Certified Pharmacy Technician II)

•Prepare sterile and hazardous IV admixtures, hyper alimentation solutions, and IV batch preparations.

•Re-stock, load, check inventory expiration, and trouble-shoot issues of automated dispensing cabinet. Responsible for maintaining the integrity of medications stocked in patient care areas.

•Obtain and verify patient home medication lists via contact with patients, families, significant others and available resources (calling pharmacies, calling physician offices, using internet sources, calling family or friends at home, etc.).

•Interact with nurses and other staff members in and out of pharmacy for retrieval of medication, information, services, etc.

•Repackaging of bulk medications into unit-dose packaging.

•Assists in monitoring all processes for performance improvement and error reduction.

•Assists in maintenance and development of departmental policies and procedures

•Assists and supervises level I pharmacy technicians to monitor performance and ensure accurate completion of assigned tasks.

2008-10/2014 Ingles Markets Pharmacy – Temple, GA (Certified Pharmacy Technician, Lead Technician)

In addition to tasks done at Walmart;

•Helped achieve pharmacy business objectives by increasing sales and gross margins by 25 percent.

•Closely monitored department performance metrics.

•Partnered with management team to develop and implement in-store programs to increase sales.

•Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.

•Directly supervised nine Pharmacy Technicians, interns and support staff while on duty.

•Completed accurate cycle counts, inventory management and will-calls for customers.

•Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

•Oversaw inventory and office supply purchases.

•Trained, coached and mentored staff to ensure smooth adoption of new program.

2005-2008 Walmart Pharmacy – Williamsburg, VA / Villa Rica, GA (Pharmacy Technician)

•Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.

•Hand counted control medications, measured liquids and reconstituted antibiotics.

•Effectively resolved insurance rejections and other billing issues.

•Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

•Regularly stocked shelves, rotated stock and checked for expired medications.

2001 – 2006 Computer Clinic of Williamsburg, Inc. – Williamsburg, VA (Office Manager/Technician)

•Utilized a customized database for invoicing, record keeping, and checking customers in and out

•Performed office tasks such as filing, copying, faxing, and operating a multi-line phone system

•Ordered supplies, merchandise and parts for in-shop and onsite calls

•Maintained inventory of said supplies, merchandise and parts with specialized ordering system

•Minor PC diagnostics, repair, and maintenance. Reviewed said repairs with customer and trained on proper use and maintenance at pickup

1998 – 1999 Powhatan Plantation – Williamsburg, VA (PBX Operator)

•Managed all incoming calls on multi-line phone system for timeshare resort

1996 – 1998 CVS Pharmacy – Williamsburg, VA (Shift A Supervisor)

•Coordinated activities between various departments and responded to employee problems

•Supervised up to 5 individuals, trained new staff, and delegated work assignments

•Received incoming shipments, verified purchase orders and invoices

•Managed proper ordering, stocking, storage and handling of inventory

•Assisted in the process of opening new facilities

1996 Williamsburg Plantation – Williamsburg, VA (Timeshare salesperson)

EDUCATION

1996 Diploma - Lafayette High School, Williamsburg, VA,

2014 – 2019 Pre-Pharmacy - Georgia Highlands College, Douglasville, GA

2020-Present Google IT Support Professional Certificate - www.coursera.org

REFERENCES - Personal & Professional

Kristin Brown, Rph 770-***-****

Iliana Najarro, Rph 404-***-****

Michelle Chewning, Rph 404-***-****

Contact this candidate