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Engineer Desktop Support

Location:
Chennai, Tamil Nadu, India
Salary:
AS PER COMPANY STANDARAD
Posted:
October 24, 2020

Contact this candidate

Resume:

RAMANUJAM R

adg9fm@r.postjobfree.com

Mobile: +91-978*******

No 21, Bharthiyar street, Orikkai,Kanchipuram.

OBJECTIVE

To associate myself with an organisation that provides generous opportunities for learning, in the field of Networking technical support.

PROFILE SUMMARY

• Worked as Support Management Co-ordinator in Bharti Airtel Pvt Ltd Solving technical issues.

• Worked as Desktop support trainee Engineer in Cosmic Global Services Pvt Ltd handling purchase related request & queries from customers.

TECHNICAL SKILLS

• Receiving logging incident, Service request tickets and managing calls from internal and client via telephone and email within the service desk in deadlines.

• Experience on Tools such as BMC Remedy, Service-now, Solarwinds, Commvault-Backup tool.

• Understand and document technical requirements from clients.

• Monitoring and improving network devices.

PROFESSIONAL EXPERIENCE

Confia control system Chennai,TN

Graduate Engineer Trainee June 2019 – August 2020

Key Deliverables:ss

• Developing HMI Screen operation as per clients requirements.

• Handling Gx- works2,Gx- works3,GT-designer 3 software tools.

• Knowledge of electrical design diagram, panel view measurements and components assembling.

• Works comfortably with field personnel

• Modifying the existence program as per client instructions.

• Ability to support electrical related issues.

• Prepartion of daily activity based work report.

• Day to day work follow up with clients through a series of actions either via phone, email or chat, until they’ve solved a technical issues.

• Purchasing Plc releated components, sensors, HMI, other peripheral components and supplies to department.

Bharti Airtel Pvt Ltd Chennai,TN

Support Management Co-ordinator January 2016 – March 2018 Key Deliverables:

• Creating,modifying and assingning employee through Active Directory.

• Checking the data rate and attenuation rate of customer end DB box to Main Pillar.

• Updating Operational status of customer’s end to RSU.

• Providing GIS /Circuit details to field technicians.

• Analyzing the technical issues and forwarding to consult team.

• High priority giving to Nodal and Escalation cases with proper communication with clients and field engineers.

• Handling outlook, one drive and one note issues.

• Collecting reports from site engineers and troubleshoot there problems as quick as possible.

• Remedy Ticket Creation in Bmc Remedy Tool and service now.

• Providing Cafe Number to technician for updating port parameters.

• Verifying the customer end frequency level with using the DHP Portal.

• Tele calling to every customer after troubleshooting and closing the SR.

• Delivering hourly reports to Team leader and also day end reports of every engineer.

• Communicating new learning and process update to the team

• Preparing hourly reports on the status of the service engineers.

• Coordinating between clients and field technicians and nodal escalation team. Cosmic Global Service Limited Chennai,TN

Support Engineer November 2014 – December 2015

Key Deliverables:

• Test computers to ensure proper functioning of Pc’s and systems.

• Asking customers targeted questions to quickly understand the root of the problem.

• Ability to provide step by step technical help, both written and verbal.

• Setup desktop computers and peripherals and test network connections.

• Order or buy system,Peripheral Components and liaise with purchase and supplies department.

• Install and test desktop software applications and internet browsers .

• Properly escalate unresolved issues to appropriate internal teams.

• Order or buy computer system and liaise with purchase and supplies department.

• Coordinate and execute preventative maintenance and remedial repairs on computers and peripherals and Ensure data Security.

• Working on Backup restore for authorized domain PC’s in Commvault.

• Gain feedback from customers about computer usage.

.

Noteworthy Credits:

• Preparation of Reports which is easily understandable and objective focus of requirements with analysis.

• Getting convincing feedback from the clients.

SKILL SETS

Operating System : Windows server 2008/10/10 pro

Tools : BMC REMEDY, SERVICE-NOW, SOLARWINDS, COMMVAULT-BACKUP TOOL,GT-designer 3 SCHOLASTIC CREDENTIALS

Examination

University/Board

Year

Remarks

Class X

Rcm Hss School,Avadi, Chennai.

April 2008

86%

Diploma in

Electronics and

communication

engineering

Bhakthavatchalam Polytechnic

College, Kanchipuram.

May 2011

92%

B.E

Electronics and

communication

engineering

Sri Chandrasekharendra

Saraswathi Viswa Mahavidyalaya

University, Kanchipuram.

May 2014

7.8

PERSONAL DETAILS

Full Name : RAMANUJAM R

Date of birth : 12 July 1992

Language proficiency : Tamil, English

Blood Group : A1+ve

Martial status : Single

Address : No -21, Bharathiyar street, Pallavan nagar, Orikkai, Kanchipuram.

(Ramanujam R)



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