RAMANUJAM R
adg9fm@r.postjobfree.com
Mobile: +91-978*******
No 21, Bharthiyar street, Orikkai,Kanchipuram.
OBJECTIVE
To associate myself with an organisation that provides generous opportunities for learning, in the field of Networking technical support.
PROFILE SUMMARY
• Worked as Support Management Co-ordinator in Bharti Airtel Pvt Ltd Solving technical issues.
• Worked as Desktop support trainee Engineer in Cosmic Global Services Pvt Ltd handling purchase related request & queries from customers.
TECHNICAL SKILLS
• Receiving logging incident, Service request tickets and managing calls from internal and client via telephone and email within the service desk in deadlines.
• Experience on Tools such as BMC Remedy, Service-now, Solarwinds, Commvault-Backup tool.
• Understand and document technical requirements from clients.
• Monitoring and improving network devices.
PROFESSIONAL EXPERIENCE
Confia control system Chennai,TN
Graduate Engineer Trainee June 2019 – August 2020
Key Deliverables:ss
• Developing HMI Screen operation as per clients requirements.
• Handling Gx- works2,Gx- works3,GT-designer 3 software tools.
• Knowledge of electrical design diagram, panel view measurements and components assembling.
• Works comfortably with field personnel
• Modifying the existence program as per client instructions.
• Ability to support electrical related issues.
• Prepartion of daily activity based work report.
• Day to day work follow up with clients through a series of actions either via phone, email or chat, until they’ve solved a technical issues.
• Purchasing Plc releated components, sensors, HMI, other peripheral components and supplies to department.
Bharti Airtel Pvt Ltd Chennai,TN
Support Management Co-ordinator January 2016 – March 2018 Key Deliverables:
• Creating,modifying and assingning employee through Active Directory.
• Checking the data rate and attenuation rate of customer end DB box to Main Pillar.
• Updating Operational status of customer’s end to RSU.
• Providing GIS /Circuit details to field technicians.
• Analyzing the technical issues and forwarding to consult team.
• High priority giving to Nodal and Escalation cases with proper communication with clients and field engineers.
• Handling outlook, one drive and one note issues.
• Collecting reports from site engineers and troubleshoot there problems as quick as possible.
• Remedy Ticket Creation in Bmc Remedy Tool and service now.
• Providing Cafe Number to technician for updating port parameters.
• Verifying the customer end frequency level with using the DHP Portal.
• Tele calling to every customer after troubleshooting and closing the SR.
• Delivering hourly reports to Team leader and also day end reports of every engineer.
• Communicating new learning and process update to the team
• Preparing hourly reports on the status of the service engineers.
• Coordinating between clients and field technicians and nodal escalation team. Cosmic Global Service Limited Chennai,TN
Support Engineer November 2014 – December 2015
Key Deliverables:
• Test computers to ensure proper functioning of Pc’s and systems.
• Asking customers targeted questions to quickly understand the root of the problem.
• Ability to provide step by step technical help, both written and verbal.
• Setup desktop computers and peripherals and test network connections.
• Order or buy system,Peripheral Components and liaise with purchase and supplies department.
• Install and test desktop software applications and internet browsers .
• Properly escalate unresolved issues to appropriate internal teams.
• Order or buy computer system and liaise with purchase and supplies department.
• Coordinate and execute preventative maintenance and remedial repairs on computers and peripherals and Ensure data Security.
• Working on Backup restore for authorized domain PC’s in Commvault.
• Gain feedback from customers about computer usage.
.
Noteworthy Credits:
• Preparation of Reports which is easily understandable and objective focus of requirements with analysis.
• Getting convincing feedback from the clients.
SKILL SETS
Operating System : Windows server 2008/10/10 pro
Tools : BMC REMEDY, SERVICE-NOW, SOLARWINDS, COMMVAULT-BACKUP TOOL,GT-designer 3 SCHOLASTIC CREDENTIALS
Examination
University/Board
Year
Remarks
Class X
Rcm Hss School,Avadi, Chennai.
April 2008
86%
Diploma in
Electronics and
communication
engineering
Bhakthavatchalam Polytechnic
College, Kanchipuram.
May 2011
92%
B.E
Electronics and
communication
engineering
Sri Chandrasekharendra
Saraswathi Viswa Mahavidyalaya
University, Kanchipuram.
May 2014
7.8
PERSONAL DETAILS
Full Name : RAMANUJAM R
Date of birth : 12 July 1992
Language proficiency : Tamil, English
Blood Group : A1+ve
Martial status : Single
Address : No -21, Bharathiyar street, Pallavan nagar, Orikkai, Kanchipuram.
(Ramanujam R)