AFUWAPE; OLABODE, OLADAYO

+***-708-***-**** adg93n@r.postjobfree.com

Personal statement

A conscientious and professional sales manager with extensive experience in field sales agent lifecycle management and customer service roles, currently seeking a new position in sales. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative recruitment process and a highly effective sales agent engagement campaign yielding revenue to the tune of 150M in my region

Key Skills

Team creation

Leadership

Dispute and issue resolution skill

Proficiency in Microsoft Office (Vlookup, Pivot table and slicer, index and match function)

Employment History

Regional Sales Manager, Jumia Nigeria

(02/2018 – Present)

Achievements and responsibilities:

Created and Implemented a sales strategy, reduced implementation cost by 20% and increased profit generation by 10%

Set KPIs focused on meeting regional target and organisation objective

Ensure the good marketing & operational performance of the region

Talent Manager, Jumia Nigeria

(05/2016 – 01/2018)

Achievements and responsibilities:

Lead training plan for each development programme to increase field sales agent team performance by 25%

Created, implemented and oversaw mentorship program for field sales agent team

Think strategically to identify gaps and create content that can be developed to advance career of talents

Own the process to maintain and nurture the talent pipeline

Sales Recruiter, Jumia Nigeria

(02/2015 – 05/2016)

Achievements and responsibilities:

Created Jumia field sales force agent (2000) in the region and built the team from 0% to 100%

Managed probation period of talent and ensured 80% conversion

Improved recruitment cycle that saved the entire process time by 8days monthly

Lead recruitment and the design of events to attract talent and drive Jumia force brand

Agreed with talent manager to manage the delivery of training programmes

Airtel Nigeria

Back Office Customer Service Agent - Billing Department (12/2012 – 02/2015)

Achievements and responsibilities:

Obtained the highest NHIP Certification Exam score of 96%

Average Quality Score of 90%

Team creation, compilation and editing of relevant documents needed to assist Customers

No Quality Scores below 85%

Resolved escalated issues from the front desk and other customer touch points

Verifying refunds to be made when the need for such arises

Inbound Customer Service Representative (team Member) 09/2012 – 12/2012

Consistently giving customers a plus one customer service experience and satisfaction

Provided customers with accurate product and service information

Process orders, forms and applications, identify and escalate priority issues

Accurate and Complete logging of all Customer queries over the phone in 140secs

Education

Federal University of Agriculture, Abeokuta

(09/2012 – 01/2015)

Master’s Degree (Industrial Chemistry):

PhD Grade

University of Agriculture, Abeokuta

(09/2006 – 03/2010)

Bachelor’s Degree (Chemistry):

2:1

University of Agriculture, Abeokuta

National Diploma (Computer science)

(09/2004 – 10/2006)

Certification

Sales technique – using competitive sales strategies

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