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Customer Service Cash Handling

Phoenix, AZ
October 22, 2020

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Cassandra Armstead

**** *. ***** ***** ** # ***. Phoenix, AZ 85027 – Cell (310) 735–2884 / Home 602-***-**** (LinkedIn)

Seeking a managerial position in a reputed casino where I can utilize my experience and knowledge in the casino industry at its best and contribute to the improvement as well as progress of the casino.


3/18 – 8/20

Cage Cashier, Hustlers Casino (Gardena, Ca)

• Maintain proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional customer service.

• Demonstrated honesty and reliability through handling large amounts of money.

• Redeem checks, table game winnings, slot machine winnings, and credit card advances for casino customers.

2/14 – 2/18

Asst. Cage Supervisor, Ellis Island (las Vegas, NV)

• Maintain a professional and pleasant attitude with co-workers, Performed all cashier functions.

• Performed all functions in Chip Bank and Marker Bank.

• Performed all functions in Main Bank.

• Thorough knowledge and compliance of all Title 31 Regulations.

• Strictly adhere to all Gaming Regulations.

• Trained Cage personnel on shift.

• Thorough knowledge of paperwork flow regarding credits and debits.

• Verify various types of paid outs (drawing winners, tournament winners).

• Generated end of shift reports.

• Assistance with disciplinary counseling.

• Attending mandatory meetings/classes

4/07 – 1/14

Package Handler, Federal Express

• Utilized “hand-to-surface” methods for all package handling.

• Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings.

Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours.

• Determine the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.

• Performed other duties as assigned

5/00 – 3/07

Cage Cashier, Barbary Coast (Las Vegas, NV)

• Facilitated a wide range of financial transactions and handled any paperwork that may be required in an efficient and timely manner.

• Processed and balanced vault transactions, balancing the accountability and inventory of the vault, and perform End-of-Shift settlements and provide required documentation to Finance.

• Utilized currency counters, adding machines, and computers to calculate and record transactions.

• Finalized and balanced cash drawer transactions, beginning and ending with the same amount of monies.

• Understands and strictly adheres to Cash and Vault Operations policies and procedures related to currency handling, check handling, chip handling and internal guest services.

• Demonstrated the ability to identify and locate vault variances and reports such variances to management.

• Responsible for multiple transaction recording and SAR activity.

• Possesses and employs a good working knowledge of local jurisdiction and gaming laws (Tribal and Federal) as well as internal controls, policies and procedures.

• Concisely communicates problems and concerns to management.


06 1988

hIGH school diploma, La Grange High School


Customer Service


Cash Handling Experience

Strong Organizational Skills

Effective Time Management


Available upon Request

Contact this candidate