JUANITA BIRD

**** ******* **** ********** **** **025 · 385-***-****

adg83m@r.postjobfree.com

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills and follow up. Motivated to learn, grow, support and excel with-in a hardworking company.

EXPERIENCE

08/1996 – 05/2020

MANAGER OF CLIENT RELATIONS, Fusion Imaging

Established and developed the Customer service/order entry department along with building a strong understanding that this role is to support the sales team and client.

Improved the overall quality level of order entry process requiring details, organization, processes and follow through

Facilitated the implementation of an online order processing system that improved productivity and customer interaction

Worked with each team leader in the facility’s different departments on process improvement.

Top liaison between internal and external customer

Improved customer retention

Traveled extensively to build and maintain client relations

Worked closely with the VP of Sales as well as the Sales Rep to meet and exceed client requirements.

Produced data on spread sheets for different needs regarding Sales and Client

Collected and logged client feedback about service experience to identify areas of improvement.

Assessed individual client situations and made recommendations to resolve specific situations.

Resolved conflicts and negotiated beneficial agreements between parties

01/1982 – 04/1996

AUSTRALIA NATIONAL TRAINER, Gloria Marshalls

Started with Gloria Marshalls at an entry level and advanced through each position within the company (Counselor, Ass. Manager, Manager, Regional Manager to National Trainer)

Customer service and Sales was front and foremost in all the above positions

Developed training modules to support staff

Documented on spread sheet Salon and Staff data pertaining to sales and utilized that to determine strength and areas that needed improvement.

Aided team with job improvement skills while developing alternative training methods

Managed and coordinated grand openings for new Salons

Trained owners in daily operations, sales and communication with corporate

EDUCATION

1977

Salinas High, Salinas CA

SKILLS

Sales support

Client Relations/Retention

Detailed Orientated

Processed driven

Able to utilized spread sheets for usable data

Good with Follow Through

Organized

Detailed with documentation

Team player

A person who goes above and beyond when able to help any team member when needed

ACTIVITIES

I enjoy Skiing and Travel

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