Omniya Samir Zamzami

Contacts: adg80b@r.postjobfree.com +966********* Jeddah, KSA

Objective:

Passionate to learn, well organized, hard worker and pay high attention to details with strong sense of responsibility toward my work. Seeking for a position to utilize my knowledge\ experience\ skills and develop a new one to lead with the team to accomplish the organization goals.

Education:

University of Business Technology Graduated 2017

Bachelor of Advertising Management \ GPA 4.17

International Advertising Association (IAA)

Diploma Marketing Communication

Courses:

Coursera 2020

Supply Chain Principles

University of Business Technology 2014

Entrepreneurship course (Business strategy plan)

University of Business Technology

Academic English Business Language 2012 – 2013

Professional Experience:

Hapag-lloyed

Electronic Data Interchange Saudi EDI Import\ transshipment Present

- Responsible of all type of import shipment LCL\ FCL

- Text file \ Baplie file analysis to upload the containers into the vessel by Saudi EDI (Fash) Custom system

- Manifest analysis and amendment

- Prepare letters for custom

Senior Coordinator Customer service Import Long-Standing\ Abandoned Cargo Jan- Sep 2020

- Receives data from terminal regarding long stay of units in port and also generates report of containers which are overdue

- Contact consignees\ broker via phone call and official email regarding cargoes picked up\ empty returned to depot

- Informing the concern origin ports regarding the long stay of units which are loaded from their end to inform shipper

- During month end, consolidating a report for the abandon list of cargoes and issuing official abandon notice keeping the claims & risk department informed

- Coordinating with several internal departments in case of shipments were cargo destruction is required

- Storage calculation for outstanding empty/full containers and informing customers. Senior Coordinator Customer Service E-payment ESAL\SADAD Aug2019 - Jan 2020

- Daily outstanding screening for import & export E-payments which paid through SADAD/ESAL

- handling payment bulk receipt through SAP system (collection) on daily basis

- respond to customer inquiry \ providing high quality customer services DHL Express

Shipment Control Officer Mar- Aug 2019

- Responsible to implement and monitor policy, procedures. To ensure compliance to procedures from General Authority of Civil Aviation Authority (GACA).

- Responsible for the basic investigations into shipment losses and damage incidents relating to DHL assets, personnel and shipments.

- Administration of safety Incidents Database and generating reports.

- Investigate in security inspections scan missing AlAhli National Commercial Bank 2018 Feb – Mar 2019 Payment Operation Processor Sanction Screening, Investigator and Inquiry

- Implement departmental policies, processes, standard operating procedures and instructions so that work carried out in a controlled and consistent manner

- Screen and Investigate related payment messages and inquiry messages within a timely manner and ensure proper adherence to the guidelines

- Highlight discrepancies in the documents (if any) and secure the approval from the senior operations managers and either proceed with or reject the transactions as per standard operating procedures to ensure quality and integrity of transactions. Omniya Samir Zamzami

Contacts: adg80b@r.postjobfree.com +966********* Jeddah, KSA

- Receive and resolve all first level complaints received by the Operations unit within appropriate timelines as per the standard operating procedures to deliver high level of customer service.

- Escalate all complaints that fall outside the assigned authority to Operations Officers within specified timelines in order to ensure swift resolution of all customer complaints

- Prepare timely and accurate statements and reports of to meet operational / business requirements, policies and standards Pre-Graduate Experience:

Ideation

Coop-Training Market Research & Social Media Management 2017 Chess Tag

Internship Digital Operation System & Account Executive 2016 Skills:

- Multitasker

- Well organized and pay high attention to details

- Interpersonal, Communication. Fluent in both Arabic and English

- Analytical skills

- Time management

- Problem solving

- Customer service \ Clint focused

- Negotiation

Training:

- SAUDI EDI trained \ Custom system (Fash\ Tabadul)

- Sanction Screening Guideline

- High Risk Country Guideline

- Customer due diligent \ customer service

Certificate:

Hapag-lloyd 2020

Saudi EDI certified and trained

DHL Express 2019

Employee of the month (April)

Night Photography 2017

Developed Integrated Marketing Communication Plan

Chess Tag 2016

Contribute in Design Project

Academic Center Excellence UBT 2014

How to Start Your Own Business (Entrepreneurship)

Knowledge:

- Fash system (Saudi EDI)

- FIS shipping system, Esal\ SADAD System, SAP System

- NPTS shipping system, E-Case Management System

- Swift Bank System, SSU, CCR, NBL, Bess and Siebel

- Wrike, Hootsuite for social media management

- Business\ Marketing\ Branding strategy plan and development

- Market research study

- Social media management \ Content writing and management

Contact this candidate