P R O F I L E

A driven professional with experience in customer service, account management,

sales, marketing, and communication. I am interested in an exciting new role that can build upon the skills I have learned.

P R O F E S S I O N A L E X P E R I E N C E

Enterprise Rent-A-Car Management Trainee

McLean, VA August 2019-July 2020 (Covid-19 related)

• Contributed in increasing customer service score (ESQI) from 83% to 98% within first six months

• Maximized sales by managing accounts and customer relationships

• Assisted 20+ customers daily in rental process and qualifications

• Consistent top performer on employee matrix for individual and branch sales and service

• Built and maintained effective relationships with peers and upper management

• Improved customer experience by resolving complaints promptly and professionally

Commercial Retail Advisors, LLC Marketing Assistant Tucson, AZ August 2018-May 2019

● Participated in marketing projects targeted at specific potential retail clients

● Updated marketing reports

● Updated company database through cold calling contacts, online research and creating contact lists

● Prepared letters and mailed documents to potential clients for marketing purposes

● Performed general office and administrative duties X Sport Fitness Front Desk Associate

Fairfax, VA June 2017- August 2018

● Marketed and sold services and nutritional supplements

● Greeted members and guests and checked membership cards

● Operated telephone, collected payments, renewed memberships and resolved billing issues

● Assisted management with additional office duties V O L U N T E E R O P P O R T U N I T I E S

Kicks for Casa Volunteer

August 2015

● Coordinated registration for Kicks for Casa soccer tournament

● Assisted with fundraising events

Community Food Bank Volunteer

August 2014- August 2018

● Prepared food bags and maintained orderliness of the food bank area

● Distributed food to local community members in need SKILLS

● Proficient in Word, Excel,

Outlook, PowerPoint,

Microsoft and OS x operating

systems

● Social media and digital

marketing

● Management, leadership,

customer service, problem

solving

● Oral and written

communication

E D U C A T I O N

• University of Arizona

Tucson, AZ

• Bachelor of Arts in

Communication

May 2019

• Minor: Urban and Regional

Development

C O N T A C T MORGAN RUBLEY

703-***-****

adg7wt@r.postjobfree.com

linkedin.com/in/morganrubley

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