OBJECTIVE

Marc Anthony Elefante

**** **** ***, *** *******, CA 90043 (213) 713- 3639

>Seeking a Housekeeping/Front Office position where I will be able to utilize my skill in providing excellent hospitality services to the customer and to my employer.

EDUCATION:

Bachelor of Science in Hospitality Management

Ilocos Sur Polytechnic State College, Sta. Maria, Philippines

ACHIEVEMENT

•Achieved employee of the month during my On-the Job training in Philippines (Boracay) at Crown Regency Hotel

•Employee of the Month Nominee (Four Seasons Los Angeles @ Beverly Hills)

QUALIFICATIONS:

•Track record of providing excellent customer services to guests

•Experienced in anticipating guests’ needs and accommodate needs

•Profound ability to answer queries and resolve concerns

•Proficient in managing guest services

•Detail cleaner

•Valid driver license with clean DMV records and background

•Forbes standard training

•Five star and luxury hotel experience

ON-THE JOB TRAINING

Crown Regency Hotel (Boracay) Philippines

Housekeeping, Concierge, Kitchen staff

PROFESIONAL EXPERIENCE: HOUSEMAN/SUPERVISOR 2015-2017

Four Seasons Los Angeles @ Beverly Hills

Assist and coordinate the arrivals and departures of guest.

Assist customers with needs and problems.

Maintain stock of food, beverage and linen items

Buss tables and maintaining and breaking down food.

Assist guests with packing and unpacking.

Clean rooms and ensure everything is stocked properly

Inspecting rooms, making sure that rooms are clean and following the standard of the property

FRONT DESK AGENT 2017-2018

Four Seasons Los Angeles @ Beverly Hills

•Check in/out, Answering phone calls, Resolving guests complains etc.

•Billing, adjusting incorrect post, reporting all the glitch by the end of shift

•PBX, Night Auditor, OPERA System experience

THE BEVERLY HILTON

Houseperson/Runner 2018-Present

•Assist guests during arrivals and departures

•Deep cleaning rooms

•Stock supplies and linen to the floors

•Making sure hallways are clean, dusting, mopping and vacuuming

•Collecting all dirty linens/Trash

•Assisting room attendants needs

•Helping in moving furnitures/Projects

•Carpet Shampoo

Building Inspector

•Inspecting guest rooms/VIP Rooms

•Making sure all the rooms are clean and ready

•Delivering guest request

Lobby Attendant

•Making sure that Public areas are clean

•Making sure that Public restrooms are clean

•Stock paper towels, Soap, Mopping bathroom floors

HOUSEMAN 2019-Present Private Estate

•Drive Principal and family around Beverly Hills and Los Angeles. Occasional trips to other homes in Southern California.

•Hands-on cleaning including dusting, sweeping, moping, vacuuming, scrubbing, sanitizing and polishing of all surfaces within the home, floors, walls, counter tops, sinks, tubs, toilets, showers, drains, appliances, ceilings, registers, screens, windows, vents, light fixtures, furniture, artwork, light switch plate covers, window treatments, knobs, pulls, handles and buttons.

• Proper knowledge and ability to delicately handle all items customarily found in the home of a high net worth family including fine china, glassware, crystal, silver, jewelry, artwork, couture, eather, upholstery, furniture and any and all rare collectibles.

•Changing bed linens and making beds

•Separating and removing garbage and recycling

•Restocking personal care products, toilet paper, etc.

•Picking up clutter and other general organization

•Deep-cleaning of specific areas, rooms and items on an on-going basis

•Watering plants and creating floral arrangements using flowers from the property or occasionally purchased

•Answering the telephone, front door and attending to house guests

•ssist with the coordination of grocery shopping and errand running.

•Maintaining outdoor areas including patios, hardscape, and pools

•Care of outdoor furniture, cushions, pillows

•Hands-on cleaning including polishing floors, cleaning windows

•Assisting with heavy lifting, special projects and household event setup and tear down

•Basic service skills including setting a formal table, simple bartending, serving at small gatherings and sometimes larger events

•Following daily, weekly, monthly and seasonal household task list

•Following checklists perfectly in-order every time to ensure consistency of

service

•Ability to operate complex control systems such as Crestron, Lutron, RTI and other similar sophisticated systems

•Maintain a high level of attention to detail at all times.

SKILLS:

Good at Accommodating guest needs

Highly energetic

Meticulous to details

Ability to multitask

Computer literate

Well organized

Detail oriented

Knowledge of all cleaning products and techniques

Fast learner

Work well with others

Trustworthy and accountable

Contact this candidate