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Front Office Desktop Support

Location:
Hyderabad, Telangana, India
Posted:
October 22, 2020

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Resume:

PRAVEEN KUMAR S

Phone: +919********* Email:adg7dc@r.postjobfree.com

Skype ID: Praveen.samanthula1

PROFESSIONAL OBJECTIVE:

Aspiring for a Project Manager(Business Analyst (Healthcare IT – PMO), SAP ISH MED functional Consultant, EHR Consultant and workflow testing position and have Monitored US Healthcare directly at clients location as a Client Coordinator to contribute to the company's growth and in turn ensuring personal growth within the organization.

A highly competent, value driven and seasoned Software Professional with over 12+ years of experience and 10+ years insightful experience credited with Health Care and IT industry. Extended expertise in eHIS Implementation, Business Analysis, SAP ISH-MED Functional Consultant, HL7+HIE, Business Requirement Documentation, Fitment and Gap Analysis Documentation, SRS writing and Functional Testing demonstrated ability to manage multiple priorities and developing solutions in a rapidly changing environment; Ethical, loyal and maintain a high degree of confidentiality. Have valid B1 Visa.

Ten+ years’ Work experience in roles of Business Analysis and Project Implementation.

Major Role in delivery of 15 modules of HIS, as a BA

Experienced in Business Analysis (requirement gathering), preparation of process map, system integration charts in Chrissie Tomlinson Memorial Hospital (Cayman Islands), Responsible for Fitment and GAP analysis.

Successfully complete Nine sites of implementation for eHIS(Med Mantra), which is a joint venture of Apollo Hospitals Enterprise Limited and TCS

Successfully complete Eight sites of implementation for eHIS(Med Mantra), which is a joint venture of Apollo Health and Lifestyle Limited and TCS (Apollo Clinics)

Work experience in Testing applications including Manual Testing

End-to-end expertise in implementation to support including gap analysis, system verification/validation, implementation/roll out to multiple facilities across the enterprise, training and post roll-out support (L1, L2 support including core scenario testing)

Implemented Project Management methodologies and standards to adhere the quality of Product

Adroit at learning new concepts quickly and communicating the ideas clearly & effectively

Thorough understanding and Work experience in Payer space- Claims Management System, Claim Review System and Reporting.

Knowledge and Experience in HIPAA standards and EDI transaction sets.

Hands on Knowledge of SAP,mMR Lite (For Doctors to provide better patient care),Ancile, Microsoft Visio.

Understanding of the major coding systems like ICD10, CPT, SNOMED, LOINC.

Core Competencies

As-Is/ To-Be Analysis

Functional Testing

Project Management

Analytical Ability

Strategic Planning

Clinical Data Configurations

Utilize informatics

Claims Management

Functional Skill:

Use Case Diagram, BRD, SRS

UI Mockups designing in Paint, Visio, Ancile

User Role Access Control Matrix

BI analytics and Reporting

User Manual and Quick Reference guide

Functional and Nonfunctional Requirement documentation

Use Case scenario, Test Cases and Traceability Matrix

Project Management and Stake holder review meetings

Excellent Inter personal communication and Management skills

Technical Skills:

MS Visio, Excel, Word, Paint, PPT

HL7 Interpretability, HIE, ICD10, CPT, SNOMED, LOINC.

Operating Systems: WINDOWS 2003, XP, 7,8

Professional Experience

CloudMoyo India Pvt. Ltd.Pune (iCertis) (June’ 19 – till date) (Lead Functional Consultant)

Business Analysis (requirement gathering), preparation of process map, system integration charts, fitment, and Gap Analysis, to ensure the incorporation of all the operational functionality in SRS documentations.

Guide the technical team in developing UIs and screens, to meet the user’s acceptance. Deft in Pre-sale activities in terms of Presentations / Demos to the delegates as well as the end users both onsite and offshore to help them understand the system as well as the functionalities including end user training

KloudData Labs Private Limited (SAP Partner) Pune & Fremont CA - USA (Oct’ 14 – May’ 19) (SAP ISH-MED Lead Functional Consultant)

Worked as SAP ISH Med Consultant for Clinical modules for Sir HN Reliance Foundation Hospital.

Engaging and coordinating workshops for business analysis to understand business processes and

Mapping them to the required business standards.

Handling the SAP ISH Med Pharmacy module currently, both Inpatient and Outpatient process.

Handled integration requirements of SAP Hospital information system with Blood Bank management system and Laboratory information Management systems, Trained users & implemented Clinical Patient Management & Clinical work station, Clinical order, clinical documentation, patient organizer, patient viewer, radiology, surgery system.

Laboratory Master Data collection and enrichment.

Managing process of Laboratory equipment integration with Laboratory information management system

(LIMS).

Working on Infection control process flows functionality.

URC InfoTech Pvt. Ltd. (Rushmore Corporation (Maryland USA)). (Mar ’14 – Aug 14)

Client Coordinator

Key Deliverables:

Experienced in Business Analysis (requirement gathering), preparation of process map, system integration charts and HIS Implementation in Chrissie Tomlinson Memorial Hospital (Cayman Islands).

Responsible for Fitment and GAP analysis.

As a Client Coordinator, my prime task is to ensure the incorporation of all the clinical and operational functionalities in SRS documentations

Guide the technical team in developing UIs and screens, to meet the user’s acceptance.

Deft in Pre-sale activities in terms of Presentations / Demos to the delegates as well as the end users both onsite and offshore to help them understand the system as well as the functionalities

Accountable for the preparation of Infrastructure readiness document as per the software requirement

(Apollo Health street Pvt Ltd) A Sutherland Healthcare Solutions, Hyderabad (Aug ’10 – Mar 14) Senior Application Specialist

Key Deliverables:

Experienced in Business Analysis (requirement gathering), preparation of process map, system integration charts, specification of validations and test cases for converting Functional business requirement into technical specifications.

Responsible for Fitment and GAP analysis.

Testing of New Modules added in the eHIS in UAT.

As a functional site lead, my prime task is to ensure the incorporation of all the clinical and operational functionalities in SRS documentations

Involved in the demo and interaction with the users and helping them in adopting the system and functionalities

Guide the technical team in developing UIs and screens, to meet the user’s acceptance.

Instrumental in Clinical data set up and functional analysis.

Deft in Pre-sale activities in terms of Presentations / Demos to the delegates as well as the end users both onsite and offshore to help them understand the system as well as the functionalities

Accountable for the preparation of Infrastructure readiness document as per the software requirement

Involved in the preparation of transition plan document for smooth product go live, Resource management and allocation during go live

Adept in the preparation of signoff document and taking of sign off after completion of project deliverable

Responsible for the preparation of Business continuity plan document

Liaison b/w the Data Centre and Onsite Technical staff for any Technical Issue.

Possess excellent interpersonal skills that have been put to good use in building and managing relationships with clients.

Brigade Corporation India pvt limited (June’08 – Aug`10)

Technical Support Executive

Key Deliverables:

Maintenance of email and network security systems

Front Office Interfaces and Data Provision / Delivery

Administering Network Workstations

Firewall administration

Responsibility for company IT security

Providing telephone and desktop support

Forecasting any needed technical improvements

Budgeting for and implementing any changes

Maintain site licenses for department/organization

Produced informative, well-organized presentations to senior management

Applying cryptography to network applications

Backup and disaster recovery plans

Key Skills and Competencies:

Prioritizing and managing many open cases at one time.

Testing and evaluating new technology.

Responding within agreed time limits to call-outs.

Communicating technical information to non-technical personnel.

Projects Handled

1)Onsite Project: (SAP ISH-MED Lead Functional Consultant)

Worked as SAP ISH-MED Consultant for Clinical modules for Sir HN Reliance Foundation Hospital.

Engaging and coordinating workshops for business analysis to understand business processes and

Mapping them to the required business standards.

Project Already Executed:

2)Chrissie Tomlinson Memorial Hospital (Cayman Islands)

Key Deliverables:

Experienced in Business Analysis (requirement gathering), preparation of process map, system integration charts and HIS Implementation in Chrissie Tomlinson Memorial Hospital (Cayman Islands).

Responsible for Fitment and GAP analysis.

As a Client Coordinator, my prime task is to ensure the incorporation of all the clinical and operational functionalities in SRS documentations

Guide the technical team in developing UIs and screens, to meet the user’s acceptance

3) Project–Med Mantra-Enterprise Hospital Information system(EHIS)

Project an enterprise level health information system, aiming to provide end to end solution for Inpatient, Outpatient and preventive care. It aims at competing with different existing HIS in the current global market for an international acceptability in accordance to the JCI compliances, HIPAA as well as meets the requirement of HL-7.

Completed End to End implementations for

Apollo DRDO, Hyderabad(Telangana)

Apollo Hospital, Kakinada (Andhra Pradesh)

Apollo Hyderguda, Hyderabad (Telangana)

Apollo Reach Hospital, Karim Nagar (Telangana)

Apollo Hospital, Vizag (Andhra Pradesh)

Apollo Clinic, Vimannagar (Pune)

Apollo Clinic, Aundh(Pune)

Apollo Clinic, Wanowrie(Pune)

Apollo Clinic, Pimpri-Chnichwad(Pune)

Apollo Clinic, HSR Layout (Bangalore)

Apollo Clinic, Fraser Town (Bangalore)

Apollo Clinic, Malleswaram(Bangalore)

Apollo Hospital, Alwarpet (Chennai Tamilnadu)

Apollo Hospital, Tondiarpet (Chennai)

Apollo Specialty Hospital, Madurai (Tamil Nadu)

Apollo Hospital, Karur (Tamil Nadu)

Responsibilities:

Completed Clinical Master data set up which is the nervous system of EHIS

Prepared Test Cases, Use case diagram, BRD, SRS, User Manuals and Quick References for different Modules of eHIS

Planned and executed user training during implementation phase which involves training the trainer and end users like Doctors, Nurses, Administrative staff, and Operational staff

Involved in L1 support i.e. User Support after “EHIS Go-Live”

Articulation of user requirement and communication of same to development team for incorporation in the system

Knowledge Transfer within the team so the End users can be handled more easily and efficiently

Functional Testing (Manual)

Presentation of Seamless Flow of various activities involved in eHIS

Modules Handled

Front Office, OP Pharmacy, IP Pharmacy, LIMS, Cardiology, Radiology, CSSD, SMS, Bed Management, MIS, Doctor Payment, IP Billing, OP Billing, Ward Module, OT, MRD, Tally Integration, MHC, Inventory, Asset, Physiotherapy, Insurance, Blood Bank, Job Tracking, Payroll, Leave Management, Bio Metric Integration, Lab Equipment Integration, Report Building, Canteen, Dietary and EMR.

Scholastic Credentials

Masters in Biotechnology & Biochemical engineering from Osmania University in 2009 with 69%

Bachelors in Pharmacy from Osmania University in 2007 with 70%

Trainings / Workshop

Attended International conference on Transforming Healthcare with Information Technology (September 6th 2013) at international Convention Centre, Hyderabad.

Award of Honours

Achieved Best employee award for the year 2012-2013 at (Apollo Health street Pvt Ltd) A Sutherland Healthcare Solutions.

Personal Dossier

Date of Birth: 10thAug

Languages known: English, Hindi, Telugu

Permanent Address: #307, 14no Area, Ramavaram, Kothagudem, Khammam (Dist), Telangana - 507118

(Praveen Kumar S)



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