Objective

I am seeking full time employment in a positive and fast pace environment, providing exceptional customer service to customers, patients, clients, etc.

Profile

Seeking a position in a field to utilize my BA degree in Computer Info Science. I have extensive skills and knowledge of hardware, software and data. I’ve developed years of IT experience and excellence in customer orientation to improve efficiency, success and to ensure recurring business and customer satisfaction. Experienced professional Consultant Analyst supporting conversions with integrity, high standards, and quality care. Knowledgeable in providing elbow support by communicating with hospital staff, physicians, nurses, unit clerks, and technicians. Advance knowledge of health care, printing, troubleshooting Microsoft Windows, and ambulatory have a strong knowledge of Help desk and PC support, using active directory, group policy, ticketing with service now as well as years of experience in mainframe (IBM) and Security+ certified.

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Skills Summary

Excellent communication skills with customers, support personnel, managers and users.

Able to deal with the public in a courteous and professional manner.

Set goals, establishes objectives, and processes to deliver the desired result.

Able to successfully and consistently follow a simple inventory process.

Able to update information in MS Excel or on paper form.

Ability to work independently and as part of a team.

Knowledge of computer desktops, laptops and other peripherals.

Knowledgeable of XP Operating System and able to locate certain things on a computer, etc.

Able to physically walk for extensive periods of time.

Able to write legibly and read English.

Able to take direction from authority.

Knowledgeable of Excel Software Package.

3 years of experience in managing purchases, sales, and inventory using (Point of Sale) software.

Knowledgeable of MS Outlook.

Able to grasp new and challenging roles effectively.

Experience in working independently while successfully completing assisgnments.

Familiar with office equipment such as printers, faxes, scanners, desktops, laptops.

Mainframe Sys

Service Now Ticketing Sys

Written Correspondence

General Office Skills

Detail Oriented

Microsoft Word, Excel, Outlook

Adobe Acrobat Professional

55 wpm

SQL

Customer Service

Python

Copier, Scanner, Printer, Fax

Bookkeeping

HTML

Java

Sharp point

Scheduling

Word Processing

Spreadsheets

PowerPoint

Microsoft Windows 7, Vista, XP

Astoria Navigator Database

Employment History

IT SYSTEM SPECIALIST/MAINFRAME OP – State Of Alabama (APRIL 2017 - Present)

Uses IBM mainframe to handle the data processing requirement for all of the larger businesses. This system runs large and complex programs, such as payroll, tax document, ROSCOE, DB2, CICS, TMON, LINUX & etc. Troubleshooting IBM system and checking firewall, network for any issues. 40+hrs week

HELP DESK/PC SUPPORT – AnMed Health Hospital (JAN 2016 – MARCH 2017)

Follow up with users to ensure problems were resolved successfully.

Real time ticket entry by utilizing, monitoring and managing our ticketing system for EPIC through Service Now.

Document related issues to maintain an IT knowledgebase.

Setup, configure, image, re-image company PCs, tablets and mobile devices.

Troubleshoot hardware and software problems. User Account management for Active Directory, Supporting Windows 7, Windows 10 and others, as needed. Monitor the system daily and respond quickly to any security breaches or usability concerns. Knowledge of Group Policy, Common Access Card (CAC) and Public Key Infrastructure (PKI) 40+hrs wk

PC SUPPORT – UAB MEDICAL WEST (OCT. 2015-DEC. 2015)

Contract

Gathering reports of GPO settings

Monitor networking equipment and servers.

Provides excellent customer service on a daily basis.

Provided elbow support to front line staff

Monitor web performance, network availability, and security.

Assisted staff in check-in process in cadence, entering correct data in the demographics field.

Submitted ticketed issues to the command center

Understanding to create, rename or assign GPOs.

Install operating systems.

Responsible for the repair and maintenance of printers, monitors, scanners, and hardware.

Responsible for loading new software and systems on existing equipment.

Answers customer queries, problem solving, and providing detailed information on new product.

DATA ENTRY / IT – DOLLAR GENERAL WAREHOUSE JULY 2014-AUG.2015

Managed multiple priorities and maintained effective results in a quota driven workplace.

Strived for one-call resolution of customer issues.

Provided effective and timely resolution of a range of customer inquiries.

Dealt with orders, invoices, ticketing system, handling the telephone and managed e-mails.

Completed ongoing training to stay abreast of product, service and policy changes.

Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

HELP DESK – MILES COLLEGE JAN. 2013-MAY 2014

Intern

Install, troubleshoot and used several different app such as arbor text, SGML, Microsoft etc.

Provided support for the front desk admissions staff, teachers and professors.

Utilize a computer system and navigate relevant web applications.

Respond to service requests and resolve problem as required.

IT CONSULTANT ANALYST – NOVANT HEALTH JAN. 2012-NOV. 2012

Contract

Supporting ambulatory Module.

Elbow to elbow support with clinical staff.

Trouble shoots various epic applications.

Research system issues with the applications and submit to the command center.

Assisted side by side with physicians and nurses during patient care.

Instructed users on how to locate media manager files within the patient’s chart.

Instructed users on how to properly fill out the claim info form, using E-Signature.

IT CONSULTANT ANALYST – UAB MEDICAL WEST JAN. 2011-SEPT. 2011

Contract

Instructed users on how to locate media manager files within the patient’s chart.

Provided Clinical support for Physicians and nursing staff.

Instructed users on how to properly fill out the claim info form, use E-Signature.

Assisted with Go Live of Cerner EMR software.

Develops, test, debugs, installation, configuration

Creating patient list and criteria based work-list, and charting (CPP) comprehensive patient profile.

Using crystal report

STORE MANAGER – WILLAMS BROS. GROCERY AUG. 2008-DEC. 2010

Using Crystal report to utilize data

Assist in the recruiting of, recommend for hire.

Train positive individuals to become members of the store.

Promote and resolve customer complaints.

Ensure all merchandise is stocked and displays are attractive.

Maintain quality brand image standards as pass evaluations.

Conduct Store meetings as needed with employees.

Monitor cash over/short, inventory shrinkage

Report and process all employee and/ or customer incidents following company procedure.

Hands on using Java software

Handle payroll

Education

Miles College-Birmingham, Al AUGUST 2010-MAY 2014

Bachelor of Computer Science in Information

BOOKER T. WASHINGTON HIGH SCHOOL AUGUST 2005-MAY 2009

Certification

CompTIA Security+

References available upon request.

Contact this candidate