Rachel Johnson

**** ******* **. *********, **

**054

Cell: 619-***-****

Alternative Cell: 619-***-****

Email:

adg6df@r.postjobfree.com

PROFILE

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept to working efficiently in high stress and fast-paced environments. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

EXPERIENCE

Nextgen Leads, San Diego, CA — Live Transfer Agent 2019 - 2020

Familiar with technologies and the ability to use the functionality of such. Ability to multi-task in computer software.

Quickly and effectively able to memorize all scripts and exceeded transfer quota expectations.

Developed rapport with both leads and agents ensuring maximum success and expanding my knowledge as well as increasing transfers made. Superior technical abilities including intermediate in Google Suite. McAlister Institute El Cajon, CA — PC-1000 Director & Substance Abuse Counselor.

August 2014-December 2019

Expertise in facilitating educational groups, process groups, as well as individual one-on-one counseling sessions.

Coordinated care with outside entities such as probation, parole, attorneys, employees, social workers, while ensuring confidentiality laws were being followed, and utilizing effective communication skills as well as clerical skills.

QAR (Quality Assurance Representative) for Medical billing throughout East County San Diego.

Promoted to PC-1000 Director and responsible for all facets of the SKILLS

Effective communication,

decision making, leadership,

conflict resolution,

empathetic, interpersonal,

ability to work under

pressure, active listening,

computer skills, fast-paced

learner, time-management,

competitive drive and

integrity.

AWARDS

Psi Beta Honor Society

Employee of the month

Dean’s List

diversion program, correspondence with courts, and facilitating the monthly HIV awareness class.

Turning the Hearts Center, Chula Vista, CA — Intern treatment counselor.

May 2014-August 2014.

Observed and shadowed counselors complete their day-to-day job duties utilizing a behavior modification model.

Assisted in facilitation of groups, completed intake and discharge procedures, maintained records for client tracking and treatment plans, and gained skills on how to provide feedback to clients, introduce coping skills and when to offer advice based on the individuals current situation. Assessed clients drug assessment and observed how to collect and evaluate UA tests.

Fulfilled necessary hours required for CAADE certification. Denny’s, Vista, CA — Server

2012-2014

Basic cleaning, stocking and upkeep of station condiments and materials for next shift.

Up-sell of seasonal items and add-ons to produce maximum gross revenue for the restaurant.

Maintained food, health and safety regulations at all times. Knowledgeable of menu items, special dietary needs and data entry. Provided excellent customer service and ability to develop rapport with customers.

Camp Pendleton Naval Hospital, Oceanside, CA —Lab

Technician/Phlebotomist

2008-2012

Performed venipuncture/capillary blood collection. Empathetic customer service to all patients.

Effective communication skills.

Specimen protection.

Medical records data entry.

Insurance/payment processing.

Ono Hawaiian BBQ, Riverside, CA — Cashier/Shift Leader 2005-2007

Basic cleaning and stocking.

Operated POS and responsible for drawer balance.

Trained new employees on job responsibilities and maintained inventory log to ensure product.

Knowledgeable of menu items.

Provided excellent customer service.

EDUCATION

San Diego City College, San Diego, CA — Associates Degree in Psychology.

2009-2012

Psi Beta Honor Society and Dean’s List.

San Diego City College, San Diego, CA — AOD Certificate

(Alcohol and Other Drug Studies)

2009-2011

U.S. College, San Marcos, CA — Phlebotomy License & Medical Assistant Certificate

2007-2008

Notre Dame, Riverside, CA— High School Diploma

2003-2007

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