Elmwood Park, IL *****
Home Phone: 630-***-****
Email: adg5v8@r.postjobfree.com
Oswaldo Gonzalez
Summary
Dynamic individual with experience in business management and leading teams. Possesses a strong and broad skill base. Capable of managing multiple teams and team members. Has extensive guest service experience and the ability to stay organized. Can provide leadership with a high level of emotional intelligence, in any situation. Can use computer programs such as Microsoft Office applications to perform job duties. Seeking a position in multi-unit Leadership to develop, and build upon, existing skill sets.
Experience
Frebruary 26th, 2019-Present Follett Higher Education Group
Store Manager III
Responsible for all aspects of the store including sales floor, inventory, cash operations, payroll, training, scheduling, staffing, team relations, and loss Prevention.
Responsible for campus relations and communications regarding bookstore operations to; faculty, aministrators, provost, deans and direct campus liason.
Facilitate and conduct meetings, with various campus departments, on a monthjly and quarterly basis.
Feb 11, 2018- Present GameStop Inc, Chicago Metro, IL
Group Store Leader
Perform all regular duties of a Store Leader while exihibiting all the related competencies of a District Leader.
Able to Drive Results within my Group of Stores through influential Leadership. This involves, mutual collaboartion in setting Goals and Expectations, teaching, and proper Coaching and Accountability.
Ability to leverage Scorecards and P&L statements to identify Store opportunities and assist the Store Leaders and Teams in achieving their Goals.
Support the Store Leader and Store Teams in the training and development of their Teams through proper Role Playing, utilizing the Decision making Model and leveraging Perfomance Reporting.
Oct 23, 2016 – Feb 10, 2018 Game Stop Inc., Chicago, IL
Store Manager
Responsible for all aspects of the store including sales floor, inventory and cash operations, payroll, training, scheduling, staffing, team relations, and Loss Prevention.
Train and develop existing and new associates on all aspects of the Store.
Teach, observe and coach individual sales associates based on expected selling behaviors and outcomes
June 17, 2016- Oct 17, 2016 Stan’s Donuts & Coffee, Chicago, IL
General Manager
Responsible for all aspects of the store including inventory, cash operations, payroll, training, scheduling, hiring, staffing, team relations and loss/waste management
Modeled and Coached associates for proper suggestive Selling Behaviors. Observed Associates to ensure they were offering and recommending Beverages and addiotional items to Guests.
October 13, 2014- May 10, 2016 Starbucks Coffee Company
Store Manager
Responsible for all aspects of the store including inventory, cash operations, payroll, training, scheduling, hiring, staffing, team relations and loss/waste management.
March 24th 2006 – Oct 10, 2014 Game Stop Inc., Chicago, IL
Store Manager
Responsible for all aspects of the store including sales floor, inventory and cash operations, payroll, training, scheduling, staffing, team relations, and Loss Prevention.
Train and develop existing and new associates on all aspects of the Store.
Teach, observe and coach individual sales associates based on expected selling behaviors and outcomes.
Education
2002–2005 Waubonsee Community College Aurora, IL
1996–2000 East Aurora High School Aurora, IL
References
Furnished upon request.