Ravindranath Chavali

E-mail: adg5k0@r.postjobfree.com

Mobile: 919-***-****

Summary

An innovative and motivated Product Manager with 13+ years of IT experience with an emphasis on Mobile Apps, E-Commerce, Cyber security, Insurance, Retail business analysis. Worked closely with business executives, project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications. Researched, created, reviewed, and revised requirements documents and use cases. Rendered support to the Project Manager throughout the project’s lifecycle including development of project scope; collection and documentation of business requirements, preparation of related process documentation, preparation of change control documentation, and coordination of user acceptance testing.

Key Skills

Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional/Non-functional requirements.

Good functional knowledge of Adobe AEM to help guide the design and implementation of the solution.

Active participation in the analysis, design, and implementation of Adobe AEM sites & performed AS-IS business process study.

Good understanding of Cyber Security NIST Framework. (Identify, Protect, Detect, Respond & Recover)

Scrum Alliance certified “Scrum Master”

Good understanding in B2C and B2B Commerce platform.

Hands on experience on Oracle Cloud, Savyint, Workday, ServiceNow & Taleo

Identified the Structured & Unstructured Data Repositories within PGE & created Data Governance and privacy policies.

Executed the Data Governance Process/Procedures for managing Data discovery outputs

Collaborate with team of product managers, UX designers, and developers to design, develop, test, track, and optimize new and existing back end and consumer facing web and mobile based experiences.

Defined Data categorization between (Internal, Confidential, Restricted & Public)

Evaluated the Data Security tool like Symantec DLP, Titus, SMTP & Proof point.

Hands on experience on BMC Remedy

Experience in management of requirements throughout the Software Development Life Cycle (SDLC).

Developed & implemented the standards for Remote User Connections to control Data security within PGE.

Experience in creating Request for Proposal (RFP), Statement of Work (SOW) and dealing with vendor companies.

Provided Change Management support for multiple workplace transformation projects. Established compelling communications informing stakeholders of Change Management program/ projects.

Product Owner

Cisco Systems

July 2019 – Till date

Develop plans and execute functional strategies for Cisco Legal, multiple countries, region, or business requiring coordination and manage sprint timelines and priorities for Analytics systems.

Manage and drive implementation of Analytics Tags for our mobile apps (iOS and Android) using Adobe SDK.

Enable the product teams to make informed decisions, by understanding the user behaviour through analytics.

Involved in Legal Automation Platform (LeAP), Global Supply Chain Management Deal Workflow Project, Mobile Projects, Legal Document Management System etc.

Implemented the ERA (Evidence Room Automation) End – End for Cisco Legal Department.

Spearheading Agile projects – using JIRA & Rally; streamlining strict and tight processes around regular Reports and Metrics Based Analytics for Upper Management consumption; meticulous daily cross-geographic coordination

Driving full cycle application development projects from gathering requirements, creating User Stories, UI/ UX prototyping, creating technical specifications, BRD creation, UAT Testing and User training after roll-out.

Product Owner (Adobe AEM, Mobile Apps)

Western Digital Corporation

August 2018 – July 2019

Lead the Strategy technical planning sessions & identify project objectives, identify test criteria and test new functionality/enhancements. Assist with project’s overall implementation including roll-out, communication & training.

Working to gather Requirements for migrating of Content from Portal to Adobe AEM and functionalities including Multi-site management and multi-channel management and Digital Asset Management.

Working with Product Manager to streamline the current Adobe Analytics engagement process.

Define and document standards, styles, & patterns for Future state UX.

Creating user-stories for patterns and Proof of Concept.

Working with Business/UX Producers/AEM architects/Experience Leads/APO’s on component decomposition for various experiences in Western Digital.

Identified the integration points/ API’s for all the Western Digital applications and systems (Oracle, ServiceNow, SharePoint)

Developed the mobile app solution for Oracle Cloud Approvals, ServiceNow Cloud Approvals, Workday Approvals, Taleo Approvals, Savyint Approvals with in Western Digital.

Provide inputs for source systems like Info blocks /NIOS DDI & MDM Iron works. Active participation in integrations done with existing Western Digital systems/application.

Provide and manage the external Oracle account access to vendors for work orders approvals from business users. Governing the internal SharePoint access across the enterprise.

Agile/Scrum practices remove impediments & retrospective meetings, coordinate business tasks required before & after Mobile Apps software releases specifically, those releases that affect the business processes.

Create Data Governance, privacy policies & execute process/procedures for managing data discovery outputs. Responsible for all Mobile Apps development projects across the enterprise.

Product Owner/ Business Systems Analyst (Cyber Security)

Pacific Gas and Electric Company (San Francisco, CA)

September 2016 – August 2018

Supported delivery of Business and Operational technologies to enhance and strengthen Cyber Security & Corporate Security

Identification, Remediation & Verification of all Vulnerabilities that impact PG&E assets and addressing the Vulnerabilities of all end points within organization network.

Replaced existing IP 360 scanner with ‘Tenable’ network scanner & ‘Brinqa’ Threat Vulnerability management tool.

Addressed the security gaps for NERC CIP 7 & 10, reviewed security incidents and conduct Vulnerability/ threat analysis.

Analyse network traffic through other tools like (Network Scanners) and determine if the internal systems are Vulnerable.

Defined & executed Data Security programs

Executed the Data Governance program across PGE.

Integrating with all Data source systems, which provide inputs for Vulnerability management process.

Integrations done with AD (Active Directory, QRadar, AMPS, ACE, Tenable, Brinqa, MDM Ironworks)

Documented functional and business requirements for cyber security enhancement and compliance projects.

Participated in Vulnerability discovery & Scope of scanning activities, developed Mitigation plans.

Reviewed & evaluation of scanner tool and Vulnerability Management solution in order to select and procure.

Created UAT Test cases and coordinated UAT effort for various IT/Infrastructure solutions.

Deployed Office 365

Participated in migration from NetScaler to F5, configured & deployed in PG&E zone security components (Two Factor Authentication, RSA)

Sr. Business Analyst (Hybris E-commerce)

Client – Body Shop

Tenure – July 2013 till Sep 2015

Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)

Good understanding of Solr search, Cockpit and test end to end.

Designed Product Catalogue, Order Management & Attributes.

Communicated and interacted on a regular basis with the project manager and development team during different stages of the project

Prepared Business Requirement Document to manage, analyze, and convert business requirements into functional specifications.

Extensively gathered requirements from all users, experts, and key personnel to understand the current functionality of the existing system.

Performed in-depth Gap analysis with different business groups to ensure that the system initiatives are met

Assisted in modeling and documenting the end-user's AS-IS workflow and TO-BE business processes

Organization - TATA Consultancy Services (United Kingdom)

Client – Kingfisher Information Technology Services

Role – Business Analyst

Tenure – Feb 2011 till June 2013

Project description - Kingfisher Plc is Europe’s leading home improvement retail group and the third largest in the world, with over 850 stores in eight countries in Europe and Asia. Its main retail brands are B&Q, Castorama, and Brico Deport & Screw fix. Kingfisher also has a 50% joint venture business in Turkey with the KOC group, and a 21% interest in, and strategic alliance with Horn Bach, Germany’s leading large format retailer.

Job Description

Designed Data Flow Diagrams (DFD’s) and Entity Relationship Diagrams (ERD’s)

Managed schedules and collaborated with different teams working on the project

Prepared project progress reports and status reports and submitted to the management on an ongoing basis

Assisted with required data analysis, interpretation, correction and document presentation for various assignments

Organization -Aviva Insurance (United Kingdom)

Role - Business Analyst

Tenure – April 2009 till Jan 2011

Project description - AVIVA remains the No1 Commercial Insurer however is unable to exploit its position with regard to the Property package market due to its inability to provide adequate self-service offerings. The aim is to provide full cycle self-service functionality within imarket, deliverance functionality to allow Software Houses to communicate effectively with Fast Trade. So that the software houses can service quotes, NB, MTA, Renewals and Cancellations. To deliver sales pack for each software houses to allow Operations to monitor growth.

Job Description

Created artifacts such as use cases, and developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams using MS Visio.

Analyzed and maintained business and system requirements using Requisite Pro

Involved in documentation during various phases of product life cycle.

Designed requirements traceability matrix to trace/manage business requirements.

Researched best industry practices and implemented best practices via template and process improvement.

Interacted with the development and testing teams to improve overall quality of the Application.

Organization -Aviva Insurance (Bangalore)

Role – Process Analyst

Tenure - February 2006 till March 2009

Job Description

Performed the role as Business analyst in the sales department of the Norwich Union Direct motor insurance.

Analyzed the business operations to achieve cost efficiency and increased customer satisfaction.

Assumed the responsibility in understanding various process plans, business-processes, and functionality in detail.

Assisting senior analysts and project managers with qualitative data on timely basis.

Analyzed client requirements, business needs and project objectives, through client meetings, in collaboration with all stakeholders.

Active participant in team meetings with Sr. business analysts and managers.

Trained concepts of insurance to all the new joiners (Program analysts and Business analysts).

Organization - Accenture

Role - Subject Matter Expert

Tenure - February 2005 till January 2006

Job Description

DSL POPCORN (ISP)

Assisted the customers on their internet problems and provided end-to-end solutions.

Involved in various activities of the project – gather the information, analysing the information as per business requirements.

Working as an SME for protection and non- core areas (viz. endowments, Long term care plans).

Also, part of the Voice team who interact directly with the customers over phone.

Academic Profile

Master’s in Business Administration (Global Business Management) – University of Huddersfield, Great Britain (2007- 2009)

Academic Projects

Worked as collections officer in GE Money, Morley, Leeds, Great Britain for 3 months (October till January).

Responsible for dealing the store cards and helping the customers with their late payment’s charges.

Communicating with clients regarding payments, resolving disputes and collecting electronic payments.

Activation of new cards, generation of new pin numbers and collection of payments from the customers on the phone.

Analyzing customer accounts to deal with age old debits, negotiating with clients to chart out payment plan. Reconciliation of client’s accounts in regard to previous payments. Follow up with client’s accounts on regular basis.

Initiate decision-making process by holding conference calls with managers and clients to resolve issues.

References available on request

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