Timothy Rickter

Park Ridge, IL *****

adg5dn@r.postjobfree.com

847-***-****

Summary

Experience managing multiple projects simultaneously, applications, integrations, CRM, MRM, compliance, marketing, and business improvement. Strong background in areas of project management, consulting, due diligence, SDLC, TLM, HCM, PPM tools, M&A, network, security, risk management, and information technology.

Outstanding working relationships with executives, team building, customers, vendors, and management.

Effective in stressful situations and a cohesive team player with strong analytical, problem solving, contract negotiation, scope management, organizational change management, Waterfall/Agile/Scrum, and interpersonal skills.

Life Science/Biopharma multiple system implementation and global due diligence platform with experience at J&J, Eli Lilly, and Walgreens.

Proven track record implementing process improvement, application migration, and relating work experiences for effective change management and successful project implementations while creating enthusiasm by marketing milestones.

Preformed data SaaS migrations into the cloud for more than forty-five clients, while implementing new applications.

Extensive use of Microsoft Teams to collaborate rapid deployments of Application/Infrastructure projects. Use of SharePoint, SmartSheet, MS Project, OneDrive, and Teams to automate reporting and dashboards.

Financial analysis, capital & expense, dashboard reporting, ROI, milestone reporting, analytics, and KPI’s.

Education

St. Norbert College, DePere, WI

Bachelor of Business Administration, Minor in Economics

Member of Omicron Delta Epsilon (Economic Honor Society)

George Washington University, Washington D.C. 2010 - 2015

Advanced Studies in Project Management

Certifications

PMP certification training

Leadership Development Training

Oracle Navigation Training

Cisco ICM Training, Team Build/ Team Sell/ Team Deliver Training

Professional Experience

Walgreens, Deerfield, IL Jan 2019 - Mar 2020

Sr. Project Manager/Program Manager

Executed the ongoing 83-million-dollar replacement of Infrastructure to 8000 Walgreens locations. Facilitated the nightly delivery & conversions of servers, switches, firewalls, Technicians, and testing while coordinating the delivery and returns of equipment (Waterfall).

Successfully delivered a Global Hotline and Investigation Case Management System. Migrated the applications from Compliance, Privacy, Employee Relations, and Asset Protection businesses onto the NAVEX EthicsPoint Platform (Waterfall moving to Agile).

Managed a WHC 360 initiative which involves business partnerships with 3rd parties aimed at enhancing mutual patient’s access to health care. Automated application processes to intake and match 3rd party data with Rx data for target marketing via digital channels.

Managed the delivery of Network Security for compliance. The MFA for PCI Compliance Project migrated additional software to more than 300 infrastructure devices in the Network. Ninety percent of this successful effort was delivered in the last 60 days of the project and monitored/celebrated by the CIO.

Project managed the implementation of a global application platform for Due Diligence, Risk and Gifts & Hospitality for the Anti-Bribery/Anti-Corruption Group.

Infor, Chicago, IL Aug 2015 - Nov 2018

ICS Certified Project Manager

Facilitated the implementation and integration of CRM to Infor clients. Using high preforming onshore and offshore subject matter experts, the team effectively deployed and modified CRM systems for many of North America’s largest organizations

Managed projects for the implementation off Saas for CRM, MRM, and Interactive Advisor for more than forty clients

Project managing the configuration, setup, product/ brand launch, and enhancement requests (Jira) of a single/multi-tenant integration to various ERPs, and applications to solve business issues while improving efficiency

Marketing, branding, new product launch, and campaign management for multiple marketing intiatives.

Maintained scope, schedule, quality, risk & change management, SDLC, for multiple simultaneous projects, product improvement and clients

Prepared, facilitated, communicated weekly project status and Steering Committee meetings

Resource planning, forecasting and allocation for on and offshore resources

Selected as a One Infor Hero and a founding member of the Employee Engagement Committee

ADP, Elk Grove, IL Jun 2008 - Aug 2015

Program Manager

Managed the implementation of HCM systems to some of the largest clients that ADP serves

Executed complex implementations for Time, Benefits, HR, Pay Roll, Compensation, succession, performance management, WGPS, GL and Cobra

Integrated Vantage HCM and EV5 products with Canada, WFN, and Pay Specialist

Scope management with effective delivery within the Statement of Work

Worked with Sales to scope, contract negotiations, and the cost of new business

Bank of America, Chicago, IL Nov 2007 - Mar 2008

Project Manager/Project Lead

Managed multiple projects dealt with infrastructure, applications, system data

Project managed the applications system data integration of Bank of America with LaSalle Bank

Converted multiple systems of record by defining elements, mappings, and data migration

Worked with the banks common customers and determined the risks and exposure on the interim bridge as well migrating data for Basel history

Executed within the organization Six Sigma Framework

Inovis, Alpharetta, GA Jul 2007 - Nov 2007

Project Consultant/ Project Manager

Managed projects for the implementation of Oracle’s Business Intelligence Analytics

Defined and implemented the reporting business requirements of Oracle’s 10g BI product

Worked with Sales and Support on reporting to manage the business during a Siebel 7.8 CRM implementation

Fidelity FSI, Raleigh, NC/ Merrimack, NH Oct 2006 - Jun 2007

Project Manager

Acted as a strategic change agent that assisted Fidelity with their global HR and Payroll system implementation

Created a methodology to documented existing processes and create the future state enhancement

Facilitated change workshops for the best practice solution with SME’s and business owners

Implemented and communicated a knowledge base for the sharing and exchange of best practices

The change was communicated by facilitating and distributing the process maps and documentation that was created as future state best practice

These new process maps became the baseline for next generation enhancements

Provided “Go Live” Systems support

Facilitated the creation of system workarounds that filled in development shortfalls

Worked with Operations and Finance to resolve 140 deferred development change controls Project Voyager Operational Readiness: Ensured a flawless conversion from an Operations Environment off the current HRMS platform to the new HRA global platform

Facilitated the capture and documentation of current & future state processes while building efficiency, best practices, and performing a gap analysis

Assisted with the formalization of a hierarchy of processes, and their relationship to product and systems, that encapsulated the entire HR & Payroll function

Mapped processes to interfaces, workgroups, reports, and operational effectiveness metrics

Eli Lilly, Chicago, IL Apr 2005 - Sep 2006

Project Manager

Managed and coordinated teams that enhanced system management capabilities for this large Pharmaceutical Company

Determined business issues, identified requirements, and implemented enhancements

Tim’s team was responsible for the configuration, testing and deployment of system upgrades, patches, and functionality improvements for multiple clients

Amdocs, Downers Grove, IL May 2004 - Mar 2005

Project Manager

Led the CRM implementation for the organization’s largest account

Coordinated deliverables, resources, and system rollout of more than 7000 users

Successfully deployed the latest release of Amdocs CRM as part of a strategic initiative to help enhance the customer experience for more than 15 million subscribers

This was the first integration with Clarify CRM and the Amdocs billing database

There was a considerable customization that was coordinated between the CRM development in San Jose, India, and Israel development teams

All enhancements were tested on-site thought four distinct environments

Consulting Manager

Managed and mentored 12 technical consultants on a variety of projects worldwide

Promoted and procured additional bonuses for 25% of the team

Exelon Corporation, Chicago, IL Jun 2003 - Apr 2004

Project Manager

Led, coordinated, and project managed the replacement of information technology infrastructure in Nuclear Power Plants for Exelon Corporation

Granted Nuclear Security Clearance

Ernst & Young, Chicago, IL Oct 2000 - May 2003

Project Delivery Manager

Directed teams in the Life Cycle Delivery of Siebel Call Center CRM

Completed Strategy and Solution Design and Definition Phases for one of the world’s largest CRM implementations

Guided the business owners through strategy process definition, design, and implementation

Integrated CTI and email functionality into a universal queue

My team documented each facilitated session and work products to create a new E-Pharma methodology that was rolled out to the CRM practice

Executed a Marketing Analytics Proof of Concept for a major carrier

Developed a campaign, using existing data that doubled their traditional in-house marketing response

Created a business plan that transformed a product business into a service organization

Business Plan included new services, financial modeling, acquisition strategy, human resources strategy, technology, and process reengineering

Plan was approved and is currently being implemented, including the addition of 100 new employees

Arthur Andersen, Chicago, IL Jun 1998 - Sep 2000

Project Manager

Directed the Customer Management Business Consulting Practice to assist clients in effectively managing the people, process, technology, strategy, and organizational issues that support the company’s customer interface

Developed a vision and strategy for customer service and nation-wide telephone support for a large U.S. Government Agency

As part of the project, implemented performance measurements, quality call monitoring, call routing standardization and improvements, as well as the education and training of more than 77 call centers managers

Implemented a contact center technology design solution for an international manufacturer of beauty products

Consolidated 10 autonomous divisions under new corporate headquarters with consistent customer service direction

Supervised the call center technology selection and implementation for a PBX, voicemail, local and long-distance service, and voice/data cabling

Facilitated hiring and training of new Customer Service Representatives

Developed reporting processes and performance measurements targets

Designed and implemented a quality assurance monitoring program

Contact this candidate