Curriculum Vitae
Lerato Mpofu
Leiden
Delft
7100
adg4sm@r.postjobfree.com
adg4sm@r.postjobfree.com
Cell: 083-****-*** / 078-***-****
Personal Details
Gender Female
Date of Birth 01 August 1993
Nationality South African
Marital Status Single
Language English (Write, Read and Speak)
Xhosa (Write, Read and Speak)
Sotho (Write, Read and Speak)
Zulu (Write, Read and Speak)
Criminal record none
Education Qualifications
School Nompumelelo high School
Qualification Matric
Year 2011
Subjects English, Xhosa, Mathematics Literacy,
Life science, Life orientation
History and Agricultural science
Personal Attributes
Ability to work under pressure, Can handle conflict very polite with a friendly and positive attitude, office and admin skills, Excellent written and verbal communication skills, Ability to work hard,, A team player and work independently, receptive to ideas and suggestions, Dedicated and highly motivated, Good planning and organising skills and Strong interpersonal skills, reliable and honest and loyal.
Knowledge, skills and competencies
Computer skills: (MS Excel, MS Word, Access, Pastel)
EmploymentExperience
Company Lovelife
Position Groundbreaker
Period 30 January 2012 - 19 December 2012
Reason for leaving end of contract
Company Woolworths
Position Till operator
Period 4 August 2014 - 13 August 2015
Reason for Leaving Resigned for better remuneration
Duties
•Issue receipts, refunds, credits, or change due to customers.
•Assist customers by providing information and resolving their complaints.
•Count money in cash drawers at the beginning of shifts to ensure
that amounts are correct and that there is adequate change.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Answer customers' questions, and provide information on procedures or policies.
•Calculate total payments received during a time period.
•Process merchandise returns and exchanges.
Company DA call center
Position Outbound call agent
Period 23 September 2015 - August 2016
Reason of leaving Contract Ended
Duties:
•Answer phones and operate a switchboard.
•Route calls to specific people.
•Handle phone calls for Voter's quiries
•Updating and Capturing Voter's détails in thé computer system
Company MTN
Position 173 Customer Care Agent
Period 14 November2016 - 31 Jan 2017
Reason of leaving Resigned
Duties:
Answering Customer quires e.g Airtime, Data and subscriptions
Doing simswaps for customers
Blacklisting and Unblacklisting devices
Assisting customers when Porting
Performing international roaming for customers
Company RCS
Position Call Center Agent
Period 04 August 2017- 01 November 2017
Reason for Leaving It was a contract
Duties: Opening loans for customer's
Company Achievements Awards Group
Position Call Center Agent
Period 01 November 2017- 27 June 2018
Reason for Leaving Resigned
Duties:
•Activating UCount Rewards Cards For Standard Bank.
•Responding to emails.
•Doing outbound Calls.
•Doing Card Pin Reset.
•Transferring Points into Avios.
•Converting Points into Cash.
•Answering Customer's queries.
•Purchasing Airtime vouchers.
•Purchasing store gift vouchers.
•Assisting with UCount registrations.
References
Name : Miss N Nkontso
Position : Supervisor (love life)
Tel no : 073-***-****
Name : Miss K Binder
Position : HR Administrator (Woolworths)
Tel no : 021-***-**** / 082-****-***
Name : Miss Lizel
Position : Team leader (DA call center)
Tel no : 021-***-**** / 084-***-****
Name : Mr Imthiaz Haroon
Position : Team Manager ( MTN)
Tel no : 031-***-**** / 073-***-****
Name : Miss Heather Jacobs
Position : Recruiter
Tel no : 087-***-**** / 060-***-****
Name : Mr Loyd Davids
Position : Team leader (Achievements Awards Group)
Tel no : 021-***-**** / 076-***-****