PROGRAM MANAGER OLIVIA WALL

SUMMARY

** *****’ Program Management experience on

large scale IT operations and maintenance contracts

18+ years’ IT Program and Project Management experience on large scale IT operations and maintenance contracts QUALIFICATIONS

Education: Master of Science, Information Technology, Johns Hopkins University, 2013 Graduate Diploma, Management Information Systems, McGill University, 2002 Bachelor of Science, Psychology and Neuroscience, McGill University, 2000

Certifications:

Project Management Professional Certification, Project Management Institute, 11/2006

PMI-Risk Management Professional Certification, Project Management Institute, 03/2009

Systems Engineering Professional (CSEP) Certification, International Council on Systems Engineering, 10/2011

CompTIA Security+ CE Certification, CompTIA, 01/2020

Active Top Secret Clearance

EXPERIENCE AND QUALIFICATIONS

ValidaTek, Inc. 07/2017 – Present

Senior IT Program Manager, Department of State (DOS), Bureau of Consular Affairs (CA), Consular Systems and Technology (CST), Information Technology Support Services I and II (CISS I and II) Contracts

• Responsible for building and maintaining the Enterprise Operations practice for strategizing, organizing, planning, and managing Programmatic, Operations, and Engineering projects for the Department of State’s Office of Consular Systems and Technology (CST); This portfolio of projects includes: Program Management and Planning; Architecture and Engineering; Design, Development, and Testing; Service Transition, Change and Configuration Management, Continuous Delivery, Continuous Integration, and Operational Support

• Responsible for Financial modeling and performance reporting to corporate and government executives, ensuring quality and timeliness in accordance with performance standards while driving improvements

• Created and maintains the Enterprise Operations Quality Management System and Project Management Lifecycle Model based on the Scaled Agile Practice, to include policies, processes, procedures, and templates

• Interfaces with the Strategic Project Management division to manage projects according to Agile, Scaled Agile, and Waterfall requirements; Plans, leads, organizes, and motivates agile project teams to achieve a high level of performance and quality

• Leads multiple process improvement workstreams focused on Program and Project Management, Knowledge and Document Management, Program Support, and IT Service Management

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

QVine Corporation 10/2015 – 07/2017

IT Program Manager

• Provided strategic support to applications with multiple system interfaces; focal areas were systems engineering and development, project management, and requirements analysis within the U.S. Intelligence Community (IC)

• Managed system modernization and Cloud migration IT Programs within the Counter-Terrorism Mission Center

• Delivered solutions in enterprise workload, customer relationship management, records, and data management

• Managed technical project staff to build and maintain software in an Agile organization

• Performed planning, directing and coordinating activities to ensure technical solutions were implemented

• Supported Agile and Scrum ceremonies for a Big Data Analytics program that integrated and correlated SCI data mined from multiple IC agencies to facilitate mission intelligence and targeting activities

• Provided leadership and governance support; directed customer service, communications, and marketing

• Led and coordinated organization-wide integration planning and interfaces with other functional systems

• Coordinated between multiple portfolios, programs and project teams to ensure enterprise-wide integration

• Performed PM tasks such as tracking action items, change management, project schedule, creating briefings

• Supported strategic planning, business analysis, and performance analysis activities

The Panum Group 12/2014 – 10/2015

Senior IT Project Manager

• Provided overall IT Program Management for various project areas, including project leadership, developing detailed project plans, technical requirements, performance monitoring, reporting, and managing deliverables

• Provided comprehensive solutions and oversight for the operations and maintenance of information technology project management process

• Led software requirements analysis efforts to define the scope for modernizing a financial management system

• Instituted and evolved the integration and communication with clients to develop and establish management and decision-making policies and practices for projects, other Program areas, and strategic information resources management processes

• Provided comprehensive oversight for the operations and maintenance of information technology systems

General Dynamics Information Technology 02/2014 – 12/2014 Senior Subject Matter Expert/IT CPIC Program Manager

• Provided program management support and oversight for the Commission’s Capital Planning and Investment Control (CPIC) program, including working with the client leadership team to develop a strategic roadmap for investments through analysis of alternatives and development of solution packages for requested investments

• Facilitated business and technical requirements elicitation from FERC Program Office and IT stakeholders, including the Enterprise Architecture Working Group and FERC CIO Directors

• Developed business cases and solution packages, ensuring that they are well-documented, complete, contain accurate cost and technical requirements, and provide sufficient information to support investment decisions

• Facilitated the CPIC Control Board to make fully informed decisions about proposed investments

• Maintained policies and procedures related to the CPIC program, and the associated SharePoint CPIC portal

• Worked closely with Network and Systems Engineering SMEs to scope and implement approved solutions

Booz Allen Hamilton, Inc. 12/2007 – 02/2014

Associate

• Provided program and project management support to multiple programs within the IC Chief Information Office

• Provided Agile support and PMO oversight for an enterprise-wide implementation of Salesforce

• Managed multiple IT project teams charged with the development of an enterprise suite of business tools

• Led a Program Management Office responsible for program monitoring and control and the coordination of multiple large systems integrators to execute the global implementation of an acquisitions and assistance system

• Authored several research white papers spanning topics on software requirements analysis, system lifecycle modeling, process improvement, steganography, and signals intelligence emerging technologies

• Actively participated in the Booz Allen Hamilton System Engineering, Project Management and Earned Value Management communities of practice

• Member of the INCOSE Certified System Engineer Professional (CSEP) cohort program

• Managed the delivery of full life-cycle software development and integration projects

• Managed cross-functional teams in the execution of planned projects and ad-hoc tasks

General Dynamics Information Technology 01/2004 – 12/2007 Manager – Program/Task

• Managed the delivery of full life-cycle software engineering, development and operations & maintenance projects

• Directly supervised a team of ten system engineers and requirements analysts to modernize legacy IT systems

• Led a cross functional team of 30 staff, including software testers, configuration and change managers, database administrators, and integrated System and Network Engineering SMEs

• Administered and developed SharePoint sites and pages in 2000, 2003, and the MOSS platform

• Participated in the establishment of standards and procedures for SDLC and CMMI process improvement

American Psychiatric Association 10/2001 – 01/2004 IT Project Manager

• Led project teams to strategize, analyze potential technical solutions, and identify alternatives

• Developed and documented system requirements from complex medical and educational business areas

• Managed the Association Management System Modernization program from an IT perspective

• Developed and administered SharePoint 2003 sites, including code extension and server installation

• Performed Data Extraction, Translation, Transformation, and Loading (ETL) and web content management

Sea Containers America 05/1999 – 10/2001

Office Manager/Program Analyst

• Planned and managed the execution of military bidding procedures and contracting projects

• Performed legal and IT analysis and program management activities

Contact this candidate