Lia Christopher, CSM®

Charlotte, NC

Phone: 980-***-****

www.linkedin.com/in/lkchristopher

Email: adg3cq@r.postjobfree.com

ENTERPRISE IT SOLUTIONS MANAGEMENT

OVERVIEW

A lean agile dynamic project management professional who is results-driven with over 7 years of process solution experience, self-motivated, and devoted to delivering high quality minimum viable products. Proven track record to improve systems, processes, and organizational results in telecommunications, finance, and media industry. Highly personable and articulate with positive attitude.

CORE COMPETENCIES

Scrum Methodology

Enterprise PMO Governance

KPI Identification

Intake Solutions

Lean Strategic Planning JIRA/Confluence

Organizational Procedure

Sprint Planning

Visio

Reporting and Analytics

Master Scheduler

Tableau

EDUCATION

Pursuing Bachelor of Applied Science: Information Technology

Certified Lean Agile Release Train Engineer - Bank of America

Certified Scrum Master - SCRUM ALLIANCE Certificate #000641893

Certified Release Planning - Lean Agile Training

Certified Political Traffic SSpecialist - Traffic Directors Guild of America

PROFESSIONAL EXPERIENCE

Bank of America-Insight Global September 2019 to Present

Technical Delivery Solutions Manager Project Manager V (Contract)

Work with peer teams and internal leadership to manage their intake or new work requests. Coordinate with team leads to identify impacts, open questions, high level requirements, timelines and dependencies. Adept at delivering complex features. Define project delivery needs and incorporate these into the portfolio/program process to enable appropriate resource allocation with JIRA.

Lead a collaborative, dynamic planning process by prioritizing the workload in progress against the capacity and capability of the team with governance. Identification of business value with cost analysis. Capacity management with JIRA portfolio software, dashboard creation, KPI, and project monitoring. End to end process engineering.

Backlog alignment to meet business economic priorities while adhering to the team’s strategic roadmap. Utilization of Kanban, Scrum, Lean, and Six Sigma methods. Work closely with Release Train Engineers and Business Analysts to adhere to schedules and manage scope creep. Establish successful high velocity delivery by removing blockers.

SAFe Lean enterprise delivery for mobile software. Customer roadmap experience creation with waste identification for minimum viable production. Responsible for establishing the flow between intake and handoff to feature teams for Feature and Story Grooming. Requirements organization and translation.

Bank of America-APEX Systems June 2019 to July 2019

Governance Business Analyst Project Manager V (Contract)

Lean Agile Enterprise PMO Consultant for Wholesale Global Credit Technology Operations. Contributed to programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Enterprise program management liaison for JIRA during migration into SAFe lean environment.

Responsible for tracking key metrics for successful delivery. Identification of business value through WSJF cost of delay, economic priority, and ART facilitated meetings. Developing, maintaining and reporting epic level with JIRA across agile releases. Conduct governance assessment for executive leadership.

Executive level balance scorecard and dashboard creation. Operational excellence and lean agile processes as well as JIRA, and data visualizations for PI planning and synchronization of train sprint iterations. Sponsor of true agile self-governing self-sufficient teams. End to end process engineering.

Effectively communicated with managers, Release Train Engineers and stakeholders on deliverables, timelines and support needed from them. Ability to prioritize work and meet deadlines. Oversee artifact data input and extraction for analysis.

Charter Communications March 2018 to June 2019

Senior Analyst Scrum Master

Developing and maintaining dashboard tools, prioritization frameworks and reporting capabilities by consulting with L&D Analytics team members to show the effective resource utilization across L&D organizations (Technical Services and Learning Solutions). Create and maintain backlog report for executive leadership. Reduced backlog by 113% within thirty days.

Establish and conduct a repeatable process to capture and prioritize project needs, define staff skills and availability, and drive staff allocation decisions that consistently maximize the productive utilization of L&D staff. Facilitate daily stand up, R-Factor, user stories, and acceptance criteria. Sprint planning, backlog refinement, business value, and release planning with team of seven with simultaneous sprints. Create and maintain progress indicators, Scrum methodologies including definition of done, Moscow, and planning poker.

Plans regular executive leadership meetings to create and lead a rhythm of business to report on capacity and make adequate decisions through collaborating with senior staff. Establish effective and collaborative relationships across the L&D Leadership team at all levels, and credibility amongst staff members in all roles. Uses knowledge of the business and stakeholder pressures to balance the needs of multiple constituents in a fair and productive manner.

Report to the Senior Director of L&D Technical Services. Responsible for developing the tools necessary to monitor resource skill capabilities and projected availability. Analysis to develop a thorough understanding of workload patterns related to the gates of inputs for staffing decisions

City of Charlotte Administration September 2017 to February 2018

Agile Project Management Officer (Independent Contractor)

Administrative Government Office PMO Officer, project scheduling support for City Manager Creative Marketing and Media Department, PMO creation. Defining scope, activity plans and sequencing, resource planning, developing schedules, and time estimating. PMO stakeholder management. Delivered projects with predictable successful consistency with budgets ranging from $50k-$2million simultaneously and on time. Continuously monitoring project cost.

Checking project progress toward meeting its objectives. Actively participating in daily team meetings. Determining the cause of deviations from plans. Taking corrective actions to address deviations for 19 employees. Liaise closely through detailed high-level correspondence and document composition through Project Management Office creation. Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery. End to end process engineering.

Defining project baselines, tracking project progress, project status reporting, and documentation through record keeping, creating charts, and archiving lessons learned. Provide training and support for calendar events. Knowledge and implementation of Agile principles for optimum quality performance coordination

Managing risks and issues, monitoring, team leadership, strategic influencing, working with vendors, and quality control for over 15 projects simultaneously. Advanced proficiency in Excel, Outlook, and Word. TeamUp, Slack, and Workfront Database Administrator for Office of Constituents and all other City of Charlotte departments.

Ability to collect, analyze, evaluate, prioritize, and report data for administration of Master Calendar creation three months in advance. Over 700 monthly events tracked for 17 departments. Project charter creation, project approval, and project scheduling authority for Marketing and Creative Communication division. Agile project management best practices.

ComNet Group Inc. September 2016 to September 2017

Agile Project Manager Scrum Master (Contract)

Involved in Understanding the Project Requirement, Scope and Release timelines and worked with Product Owner and other Stakeholders to maintain Product backlog. Led Products scrum team of 5 and facilitated sprint planning, Daily scrums, Gathering and Retrospectives.

Worked closely with the team and Product owner to estimate user stories, acceptance criteria, and business value to maintain sprint backlog. Protected the team from outside interference, team conflicts, facilitated to remove impediments, and ensure that the work is delivered as a team. Served as Agile facilitator responsible to drive the releases.

Involved in Backlog Refinement and Prioritizing the Backlog stories and Stakeholder Management. Assisted team is adhering to the core agile principles of collaboration, task prioritization, team accountability and visibility. Worked with the team on how to manage dependencies between teams and third parties when making Sprint commitments. Gathered team capacity, productivity before sprint planning to determine the velocity of the sprint.

Raycom Media August 2015 to September 2016

Inventory Traffic Specialist – Project Administrator

Interpret Network and Local programming/inventory, and input and maintain changes correctly into Wide Orbit Traffic software. Inventory Manager for two Fox stations. Liaison between Production, Master Control, Traffic and Ad Sales to ensure Airtime and Separation compliance

Understand and anticipate how local needs may differ from station to station. Manage inventory for a 13-week period. Facilitated weekly agile meetings with stakeholders and account executives. Monitors, maintains, and updates Day of Air report in real time for Research and Nielsen reporting

Prioritize higher-dollar inventory in an effort to increase revenue, clear “oversell” for future weeks. Work closely with Local Sales Managers at the station level to maximize revenue and inventory use. Tracks in content and inventory Ad Sales Marketing elements.

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