CURRICULUM VITAE

KUSUM LAMA

Mobile Dubai: 009***********

Mobile Nepal: 009************

Email: adg2zm@r.postjobfree.com

CAREER OBJECTIVE:

To work in challenging and growth-oriented fields; excel in the areas of customer service, sales and public relations and to work sincerely for a professional organization, which considers its employees available asset. ACADEMIC QUALIFICATION:

Bachelor of Business Studies from Kumara Multiple Campus in the year 2013.

Higher Secondary Education Board from Kumari Boarding Higher Secondary School in the year 2008.

School Leaving Certificate from Mahendra Bauddha Madhyamik Vidyalaya in the year 2006. TECHNICAL QUALIFICATION:

Completed Window package (Microsoft word, Excel) in the year 2006 and having a good practical knowledge in it.

Completed Fashion, Beautician and Hair cutting from winner of all Nepal Hair Cutting 1987 winner Mr. Narayan Napit – National Hair Cutting Saloon – 2010. WORK EXPERIENCE:

1. Worked at DUBAI DUTY FREE (Dubai International Airport) as Beauty Consultant in CLINIQUE Brand - Retail since 11 December 2012 until 08 October 2020. Duties and Responsibilities:

Welcoming customers in a cheerful manner and generate sales to reach sales targets.

My main responsibility of Beauty Consultant was to help customers find the right beauty products that meet their requirement.

Recording customers’ complaint and seeking redress.

Explaining to customers about companies’ international brands and do link selling and follow up of reservations, inquiry to generate sales.

Establishing and maintaining customer relation, after sale services and follow-up.

Organize and attend Product Knowledge trainings, filing and organizing documents.

Team Player as well utilizes written skills and Verbal Communication and Interpersonal Skills in resolve problem solving and helping customers with their products sales, return and refunds and orders.

Receiving and storing deliveries, greetings and assisting shoppers in generating sales, keeping up-to-date special promotions and putting up displays, merchandising, responsible for processing cash handling and cards payments.

ACHIEVEMENTS:

Employee of the Month – Incentive Programme Certificate received by Executive Vice Chairman for The Most Outstanding Member of Staff for February 2016.

Dubai Duty Free Certificate – You have made a difference! Customer Commendation Letter for excellent customer service from Mrs.Lilian T.Vargas Manager – Customer Service and Shop floor Admin – 31 August 2017.

Certificate of Achievement Award – Gotcha spotlight on service by Colm McLoughlin (Executive Vice Chairman and CEO Dubai Duty Free) for consecutive 31 July 2017, June 2018 and 30 September 2018. 2. Worked at BANGKOK HOUSE – The Exclusive Fashion (Nepal– Boudha-06) as a Sales Assistant since 06.02.2008 to 19.05.2010

PERSONAL INFORMATION

FATHER’S NAME : Late Krishna Bahadur Tamang

DATE OF BIRTH : 19-05-1989

CIVIL STATUS : Single

LANGUAGE KNOWN : English, Hindi, Nepali.

RELIGION : Buddhist

NATIONALITY : Nepali

PERMANENT ADDRESS : Nagregagarche-01-Kavre,Nepal

LOCAL ADDRESS : Discovery Garden, Dubai

HOBBIES : Writing Articles, Reading, Cooking

Music, Adventure and travel.

PASSPORT NUMBER : 07805491

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